Chris used low prices to attract innocent customers. Prices too good to be true? Absolutely! Looks like a duck; talks like a duck; but is a wolf that has cheated many people out of thousands of dollars, and even worse, their beloved pianos. After reading other reviews, my story is very consistent with these other victims of Chris Wrisner. I'm happy to a certain degree that a couple of people actually got their pianos returned to them. I've spoken with a few over the phone who weren't so lucky. Chris seemed to know what he was talking about, but I later found out from a former employee of his that he learned about tuning and fixing pianos while in prison! He took my beloved grand piano and then didn't hear from him in two months. Unanswered calls, no reply to emails...you see where this is going. We finally made a trip to his shop, which was always closed. We were lucky enough to peek through a side door and saw him and his workers in the shop, and walked in. I saw my piano which was in the back of the shop, opened up with a few parts missing. Chris started a song and dance, saying that he was in the process of calling us to give us a progress report, which was not true; he was just caught red-handed. We demanded that he put the piano back together and send it back to my home, and do it immediately while we waited there. That same day, we followed the moving truck back to MHK from Topeka. I'm so glad that we were adamant about moving it back that day. What I found out later from a former employee of his, because of the rareness and size of my grand piano, Chris never intended to fix it and was in the process of chopping it up and selling parts to other builders. Once I heard about this, I started taking apart my piano and noticed incredibly poor work on the action, hammers, and dampers. My original dampers were swapped out from a Story and Clark, which meant my original dampers where sold. I also noticed that he took out a structural cross bar from the harp, which a new one is $800. Chris is on the run, and I've been told by law enforcement that he has a warrant out in the State of Kansas. I've tracked him down in Florida, and noticed that a few more victims there with similar stories. I hope he gets caught and put back in jail so he doesn't cause more damage to people, and their beloved pianos. He started a new company to hide his scams from Kansas, and reviews are located here: https://www.yelp.com/biz/american-piano-movers-winter-park?osq=piano+tuning. read more

We used Chris, owner of The Piano Master, almost three years ago, to refurbish an antique piano. He had a great sales pitch and sounded like he knew what he was talking about. He took the piano's action (the hammers and keys and other moving parts) to his shop to fix it and resurface the broken keys. He said it would be two weeks. We called after three and were promised another two weeks. I could go into a long, convoluted story about the many attempts to call them, the unanswered calls, having to use other phones to get them to take the calls, actually visiting their shop, which is rarely open, and dozens of excuses, but I would prefer to not re-visit the three-month nightmare in detail. We were fortunate in that Chris finally delivered the work after several months and four or five no-show appointments. It was a lot of work, stress and heartache, and the final product was not good. He promised to call to schedule a follow-up, but we have never heard from him. We would not have let him in our home again, anyway. I would never recommend this business to anyone. Ever. I only hope you have the chance to read this review before he comes to your house and take your property away with him. read more

I wish I had seen the other reviews before hiring chris. He moved my piano months ago and I paid a lump sum for the moving plus tuning. He never came back to do my tuning....months later and I have had no responses to emails or calls. He just took my money. So sad that there are people like this out there. Thinking about legal action...it's only 100 dollars but he will not stop if nobody ever does anything about it. Def don't hire him:( read more

I wish I had never heard of Chris Wriser or The Piano Master. He moved our piano from California to New York and it was a disaster. The piano was weeks late, during which time he was next to impossible to reach. Then it arrived at midnight! All the parts of the piano were not delivered -- and have not been returned, ever. The contracted tuning was never done. And the piano was severely damaged on route -- damage that he admitted but is not doing anything about. Now he has disappeared again, after promising to return the parts, to send a technician to examine the piano, to make all the repairs. He has done nothing to rectify his sloppy service. I am now looking into legal recourse, as the damage is in the $1000's. If you read this and still hire The Piano Master, you have yourself to blame. read more

He stole my piano player. Stating he was going to fix it. Never returned it. After numerous calls, emails and texts. No phone call return. Do not use this person. I will continue legal process against him. read more

I unfortunately hired Chris to evaluate and then repair (upon his suggestion) a piano I purchased. He took the action (the hammers) of the piano to "repair" them in November and has not returned them. He made two separate appointments to return them that he did not show up for, he will not return my phone calls and I unfortunately had to become what is at least the 5th person to file a complaint against him with the BBB. The next step is to file a lawsuit which I guess is my only recourse. RUN!!!!!!! read more

Chris Wrisner, the owner of The Piano Master has had the inside of my piano since June. I have contacted him many times to make appointments to have him come install the pieces of my piano he took back to his shop with no success. He will not return any calls and if he responds via email to me all he says is to call him. I call and leave a voicemail and he will not call me back. He just gives the run around. He has 4 claims against him from the BBB from this year alone. I would not advise anyone use him as he will not bring back your piano parts. I have paid him half of the money I owe him to regulate my piano and it seems he has taken the money and ran. read more

Chris moved my piano but never showed up to tune it even tho he was paid for this. He never answered emails or phone calls. If you use Chris to move your piano be sure you only pay him for the move. Hold the tuning money til he shows up. read more

Contracted with "the piano master" in orlando, florida to move & tune a piano purchase. They have a special of $325 to move your piano, and come back later to tune it. During the move of the piano they dislodged to key tops off of the piano keys. They said they would repair it when they came back for the tuning. Then they requested full payment for their service, which I did having no reason to doubt them. They scheduled my piano tuning for 1 month later. I sat, and waited all day long, they never showed up, or called. When I tried to call them the phone went to voicemail 3 times in a row. I called again on my wife's phone which I have never used to call, and they answered immediately. They apologized, rescheduled for 2 weeks later, and once again never showed up. Now they don't even answer the phone. I do not recommend their service. read more

i wouldn't even give this jerk one star if i didnt have to for the purpose of writing this review! i write in all caps because i hope as you read this review you recognize the emphasis i place on how bad an experience you will have if you ever hire this company to do any work! i too, like other reviewers, paid a lump sum for moving, tuning, & appraisal. i was told the piano had to acclimate to it's surroundings before being tuned..& as those before me have attested to...there has been no return to complete the contracted work following the move. i have tried emails, phone calls, calling from different numbers, left messages of all kinds & when i once reached chris & finally was able to give him a warranted piece of my mind, he promptly pointed out how 'rude' i was being (like it's not rude to have the decency to return phone calls & emails to customers who have paid in full for services not rendered) & instructed me to send him my address (like he didn't have it..for pete's sake..he delivered a piano to my house) & he would mail me a check for $75...which didnt even cover the cost of the remaining service! i bet you can guess what im about to say next...yep you guessed it...months have passed & i still haven't received a dime from this thief!!! i cannot stress to you how poorly he treats his customers! do not..i repeat...do not use piano masters for any service! they make promises they cant deliver & never complete the work you pay for! i just hope i never meet this guy on the street because he us certain to leave that conversation with yet another piece of my mind & im certain his opinion of my 'rudeness' will not have changed! chris..i hope you read this & i hope you lose tons of business because of reading every horrible review there is about you & your pathetic company on this site. i plan to cut & paste it to every single site i find you advertised on because you are a crooked business man & you don't deserve a single star..in fact, in my opinion...you deserve negative stars...so here you go... - * -* -* -* -* 5 negative stars to you you pathetic piece of dog excrement! read more

I used Piano Masters to move my grand piano from KC to south Mo. While the movers did I finally get the piano to my new home, there were issues. First, the truck broke down, and then the movers didn't get the funds to drive to the delivery location. This delayed getting my piano by three days. It was nerve-wracking as I didn't know if I would ever see it again, and even called another mover to potentially get the piano out of the warehouse and deliver it. I also made the mistake of getting the tuning package. Since the piano has been moved in early Sept, I have had no success in getting hold of Piano Masters to schedule the tuning. As from other reviews, I'm most likely not going to get the tuning. Overall, the movers handled the piano very well when it was delivered, however, I wouldn't recommend using this co. and if I need to move my piano again, I will find a more reputable organization. read more