Excellent care and kind people. My sciatica is 100% better and the team gave me some tricks to…read morekeep it healthy.

Winchester, VA: From office staff like Michelle to Dr Garrett from physical therapy to Dr Doepper…read morechiropractic my back is whole lot better than when I started. Dr Garrett's skillfull diagnosis and plan for recovery was on the spot successful in my case. He had great concern to get me back to a quality of life that was beneficial to my body and mind set. Thanks for getting me back to my norm. I will recommend to anyone to go give them a chance they will do you good!!

Super considerate. Matt and staff are all very professional, thorough, even fun...which in PT is…read morea big plus.

Would love to give a higher rating and better review, because the PT was fine. Overall the actual…read morecare provided was good, sound, and effective. However, the hassle and inconvenience of dealing with repeated messes created by the inept and unprofessional receptionist/office worker can't be overlooked. I have never experienced such an persistantly aggravating situation with a medical practice. Prior to my first appointment, she insisted that I obtain a referral, even though I verified with my insurance company that I did not need one. This cost me $100 out of pocket, and was time wasted before therapy could begin. At my first appointment, she asked questions but did not listen to the answers, was distracted, interrupted her own work to chatter, and wouldn't allow me to fill out my history and intake forms, insisting it was easier if she did it. This resulted in her repeating my personal information loudly in front of all in the one-room facility until I declined to repeat my SSN again and finished the form myself. She recorded some of that information incorrectly- confusing guarantor information with patient's information - which necessitated multiple calls to the insurance company on my part. She then filed numerous visit claims incorrectly causing those claims to be denied. I had to spend hours on the phone over weeks, as each mistake occurred, to provide correct explanation to the insurance company and have the claims resubmitted correctly for processing. Four stars for the care. Zero for the office management.

My mother has been in Shenandoah Center for over a year. She initially went in for rehab following…read morea fall that required surgery for a brain bleed. She had been living with my husband and I, and I'd been her caregiver for years. It was so hard to leave her in a new place, but the staff went out of their way to make mother and me feel comfortable. From the therapy department, nursing staff, activities staff..all were wonderful! We had to make the hard decision to transition her to skilled nursing care there and not bring her back home. As hard as this time with the quarantine has been, I'm so thankful she's been at Shenandoah. The administration and all the staff have been wonderful to go out of their way to keep the residents engaged and the families informed. My mother has dementia, so it's not easy for them, but they have been so loving and understanding with mother. I've had peace of mind knowing she's loved and well cared for there.

This nursing home doesn't take care of it's residents nor it's employees. The workers receive poor…read morepay and no vacations. Supervisors fail to follow up on complaints submitted by residents and their families. Poor care!!!!

If I could give Care Haven negative stars, I would…read more Our first impression upon my mom arriving there was her roommate being yelled at and she was crying. The aide, after coming to the room for the 3rd or 4th time, said she isn't going to come back and help her anymore. Not a very good impression at all. Should have been a clue to take my mom out right then and there. There were a couple of good nurses and aides but most of them, didn't care about the patients. And you can't say they were there for the paycheck as I understand they didn't get paid very much and the aide turnover was high. And my mom wanted to go back to the hospital that same night and the nurse there said if she leaves, she can't come back. Um, why would she want to. My mom was there for a little over 2 weeks, my biggest mistake and regret. Her last week there, I would come in and she would have feces under her fingernails and on her hands. I had to clean her up every time and not sure how long it had been there. They put her in a bed and left her and never checked up on her. She even had some feces on the side of her mouth because her mouth was so dry and her lips dry that she would rub her lips. Very unsanitary. She was supposed to be on antibiotics for the rest of her life per her doctor but after a week, they stopped so when she went back to the ER, they said she had a severe infection. Doesn't take a rocket scientist to figure that out. And when it came to meals, if she said she didn't want it, they would take it away instead of leaving in case she might eat some of it later. So they starved her. Oh, and their social worker, not sure where she went to medical school and got her PHD, but she diagnosed her as having dementia. According to her doctor, that has to be diagnosed by an MD/DO and psychiatrist and then its hard to diagnose because there could be something else causing confusion. In my moms case, it was the lack of proper nutrition/nutrition at all. And the said she was there to die yet when the hospital transferred her, she was supposed to be there for rehab. The day before I took my mom out of there, I asked the head nurse or not real sure what her title was, about putting in a feeding tube. She said they don't normally do that because of risks and thats when she said my mom was sent there to die. Not her exact words but no compassion in the way she said it either. In fact, no one there had any compassion for any of the patients. And the person in charge of billing was only interested in money. Kept telling me I needed to get my mom on Long Term Medicaid or we have to pay like $4,000- a month. Please, please do not send your loved one to this place. If you care about them at all. And I believe in karma so all those people that treated her like a dead money bank, it will come back to them and they will be in that same situation one day and I hope they remember how they treated my mom. Oh, and no coincidence but her roommate went back to the ER a few days before my mom and I was selling stuff and her sister came to my house. Didn't know them prior to all of this and her sister was telling me how bad the roommate was being treated and they were trying to kill her too. She had carbon monxide poisioning from that place. Glad I took my mom out.

I have read the reviews posted so far and I was prepared to find this facility to be…read moreunsatisfactory. However, I found just the opposite. The center was clean and the staff were friendly and helpful. There were no unpleasant odors coming from the rooms as I walked past the many rooms to get to the room where my friend is temporarily residing. I've been an RN for close to 56 years and know what to look for in regard to quality care. I could find nothing for which to criticize in this particular facility.