Would love to give a higher rating and better review, because the PT was fine. Overall the actual care provided was good, sound, and effective. However, the hassle and inconvenience of dealing with repeated messes created by the inept and unprofessional receptionist/office worker can't be overlooked. I have never experienced such an persistantly aggravating situation with a medical practice. Prior to my first appointment, she insisted that I obtain a referral, even though I verified with my insurance company that I did not need one. This cost me $100 out of pocket, and was time wasted before therapy could begin. At my first appointment, she asked questions but did not listen to the answers, was distracted, interrupted her own work to chatter, and wouldn't allow me to fill out my history and intake forms, insisting it was easier if she did it. This resulted in her repeating my personal information loudly in front of all in the one-room facility until I declined to repeat my SSN again and finished the form myself. She recorded some of that information incorrectly- confusing guarantor information with patient's information - which necessitated multiple calls to the insurance company on my part. She then filed numerous visit claims incorrectly causing those claims to be denied. I had to spend hours on the phone over weeks, as each mistake occurred, to provide correct explanation to the insurance company and have the claims resubmitted correctly for processing. Four stars for the care. Zero for the office management. read more
