Super considerate. Matt and staff are all very professional, thorough, even fun...which in PT is…read morea big plus.

Would love to give a higher rating and better review, because the PT was fine. Overall the actual…read morecare provided was good, sound, and effective. However, the hassle and inconvenience of dealing with repeated messes created by the inept and unprofessional receptionist/office worker can't be overlooked. I have never experienced such an persistantly aggravating situation with a medical practice. Prior to my first appointment, she insisted that I obtain a referral, even though I verified with my insurance company that I did not need one. This cost me $100 out of pocket, and was time wasted before therapy could begin. At my first appointment, she asked questions but did not listen to the answers, was distracted, interrupted her own work to chatter, and wouldn't allow me to fill out my history and intake forms, insisting it was easier if she did it. This resulted in her repeating my personal information loudly in front of all in the one-room facility until I declined to repeat my SSN again and finished the form myself. She recorded some of that information incorrectly- confusing guarantor information with patient's information - which necessitated multiple calls to the insurance company on my part. She then filed numerous visit claims incorrectly causing those claims to be denied. I had to spend hours on the phone over weeks, as each mistake occurred, to provide correct explanation to the insurance company and have the claims resubmitted correctly for processing. Four stars for the care. Zero for the office management.

Active Physical therapy is a great clinic I have been in the work hardening program there the staff…read moreis really top notch they deserve all tens when it comes too the one on one time with the patients they are pleasant and knowledgable on what it takes to get you to the goals you are trying to reach they seem to spend quality time with their patients I never feel rushed

I was referred here after my car accident and it was the best decision I made to follow through…read morewith. The staff is amazing. Pam greets you everyday with a smile and always gets any issue with scheduling resolved right away. Every single physical therapist and Doctor here is amazing. Kyle,Julie,Marlon,Renee and Corby all feel more like family. I feel I have improved tremendously since I first started coming 2 months ago. They truly encourage you and help you get back to your normal self. The environment is relaxed and you eventually start getting to know the other clients that are regulars too. I would recommend everyone to come here. I have gotten muscles firing that I haven't felt in a long time. I owe that to everyone here at active physical therapy Hagerstown. I wouldn't trade this place for the world!

My mother has been in Shenandoah Center for over a year. She initially went in for rehab following…read morea fall that required surgery for a brain bleed. She had been living with my husband and I, and I'd been her caregiver for years. It was so hard to leave her in a new place, but the staff went out of their way to make mother and me feel comfortable. From the therapy department, nursing staff, activities staff..all were wonderful! We had to make the hard decision to transition her to skilled nursing care there and not bring her back home. As hard as this time with the quarantine has been, I'm so thankful she's been at Shenandoah. The administration and all the staff have been wonderful to go out of their way to keep the residents engaged and the families informed. My mother has dementia, so it's not easy for them, but they have been so loving and understanding with mother. I've had peace of mind knowing she's loved and well cared for there.

This nursing home doesn't take care of it's residents nor it's employees. The workers receive poor…read morepay and no vacations. Supervisors fail to follow up on complaints submitted by residents and their families. Poor care!!!!

I would like to acknowledge 2 of your staff that worked with my son Kairon Parker for over a month…read moreand a half. (Erin Ford and Brittany Simco). In that amount of time I have a seem tremendous growth in his speech and awareness. They have given me tools that I cannot only used with my son but with other children that I work with. I just want to really thank the ladies for being so welcoming and helping me in my time of need. They have boosted myself esteem as being the best mom that I can be. They are my motivation to keep moving forward and to continue to help my son grow. So thank you ladies so much for everything you do, I really appreciate it. Keep making a different in families lives because you defiantly made an imprint on mines

We chose Little Hands Speech Therapy to work with my daughter on speech and oral motor issues and…read moreloved that Kelli came to our home for the therapy. My daughter has a tendency to get easily distracted and she did wonderfully keeping her engaged yet still loving the therapy. In fact, my oldest daughter often wanted to join in on the fun. My daughter looked forward to her therapy each week and still asks when we can have Kelli come back. In addition to the in-person therapy, Kelli also provided us with fun exercises we could do on our own to supplement our learning and she also provided me support when working through an IEP re-evaluation. I couldn't ask for more!

The staff at Wings to Fly Therapy and Play Center are professional and ground breaking. My son has…read morespeech therapy with them. He has truly progressed in his communication and his articulation. It is so hard being a parent so it is wonderful to have some help!!

Wings To Fly Therapy Center has been an awesome experience for us. We've been working with Denise…read morethe OT for 2 years now and most recently Kate the SLP. I could not be more pleased with the attention to detail of the providers, feedback to me the parent after each visit, and the progress that my kids have made. Kate is working RPM in conjunction with a home program for one of my boys and we are amazed each week by what he knows and most importantly, that he can now have a way to show us. Denise maintains phenomenal instructional control and works specifics for fine motor improvement, spacial awareness, hand eye coordination etc. I also love that she will try new things to elicit a new response to similar stimuli. She's always thinking of new ways to achieve results. I find the therapists to be "real people", knowledgeable in their trade, professional, and loving towards kids. The atmosphere is another plus. It's a welcoming Center with a waiting room that would put other center's to shame. There are tables to work at your computer, things to keep your other kids occupied and there is also a huge play room with ball pit, trampoline and swings available. The owner knows the world well and lives it daily. That is why she makes every effort to make the experience a great one for not only the kids, yet the families and caregivers who are present also. It's clean, free parking and right off 28 and 66. For us, it's an A+. I am available to chat with anyone who wants more detail from a parent's perspective. If you ask the owner, she can pass on your contact details to me. I'm in there at least once per week!

If I could give Care Haven negative stars, I would…read more Our first impression upon my mom arriving there was her roommate being yelled at and she was crying. The aide, after coming to the room for the 3rd or 4th time, said she isn't going to come back and help her anymore. Not a very good impression at all. Should have been a clue to take my mom out right then and there. There were a couple of good nurses and aides but most of them, didn't care about the patients. And you can't say they were there for the paycheck as I understand they didn't get paid very much and the aide turnover was high. And my mom wanted to go back to the hospital that same night and the nurse there said if she leaves, she can't come back. Um, why would she want to. My mom was there for a little over 2 weeks, my biggest mistake and regret. Her last week there, I would come in and she would have feces under her fingernails and on her hands. I had to clean her up every time and not sure how long it had been there. They put her in a bed and left her and never checked up on her. She even had some feces on the side of her mouth because her mouth was so dry and her lips dry that she would rub her lips. Very unsanitary. She was supposed to be on antibiotics for the rest of her life per her doctor but after a week, they stopped so when she went back to the ER, they said she had a severe infection. Doesn't take a rocket scientist to figure that out. And when it came to meals, if she said she didn't want it, they would take it away instead of leaving in case she might eat some of it later. So they starved her. Oh, and their social worker, not sure where she went to medical school and got her PHD, but she diagnosed her as having dementia. According to her doctor, that has to be diagnosed by an MD/DO and psychiatrist and then its hard to diagnose because there could be something else causing confusion. In my moms case, it was the lack of proper nutrition/nutrition at all. And the said she was there to die yet when the hospital transferred her, she was supposed to be there for rehab. The day before I took my mom out of there, I asked the head nurse or not real sure what her title was, about putting in a feeding tube. She said they don't normally do that because of risks and thats when she said my mom was sent there to die. Not her exact words but no compassion in the way she said it either. In fact, no one there had any compassion for any of the patients. And the person in charge of billing was only interested in money. Kept telling me I needed to get my mom on Long Term Medicaid or we have to pay like $4,000- a month. Please, please do not send your loved one to this place. If you care about them at all. And I believe in karma so all those people that treated her like a dead money bank, it will come back to them and they will be in that same situation one day and I hope they remember how they treated my mom. Oh, and no coincidence but her roommate went back to the ER a few days before my mom and I was selling stuff and her sister came to my house. Didn't know them prior to all of this and her sister was telling me how bad the roommate was being treated and they were trying to kill her too. She had carbon monxide poisioning from that place. Glad I took my mom out.

I have read the reviews posted so far and I was prepared to find this facility to be…read moreunsatisfactory. However, I found just the opposite. The center was clean and the staff were friendly and helpful. There were no unpleasant odors coming from the rooms as I walked past the many rooms to get to the room where my friend is temporarily residing. I've been an RN for close to 56 years and know what to look for in regard to quality care. I could find nothing for which to criticize in this particular facility.

My daughter loves the tot time and open gym experience. It's amazing for those cold days when we…read morecan't get outside!! We will be back!

Every therapist we have worked with has been AMAZING!!!…read more Sadly the office staff rarely answer the phone or take return calls. They are also too rigid with scheduling we travel an hour each way to either location and I only have my child every other week. I'm being told AFTER going through an evaluation that my child won't be allowed to do a biweekly therapy schedule - something we have done at many other practices! I was offered "flex" but can't do that due to working full time and living so far away. Its a shame that the office staff and procedures are so poor, considering how wonderful the therapists are.

My son has had a fantastic experience with the therapists at Creative Health Solutions. He has…read moreworked through many issues in a relatively short amount of time. The therapists and staff are caring and have patience of steel. I'm so glad we made the decision to utilize their services, its changed my son's life for the better.

Both of my kids have been coming to Creative Health for 1.5+ years. Once we realized my younger son…read moreneeded help we went around for evaluations at different places and decided on Creative Health. I believe it was the best decision we could've made because my son gets both speech and OT therapy that is coordinated. The therapists, all the staff, Judy and Richard have been a wonderful support to our family and we can honestly say that thanks to this amazing team both of my sons have made great progress. My younger son went from not being able to communicate and being afraid of the world around him and many activities that most toddlers do to being able to communicate/have conversations and engaging with other children and activities. He's now making great progress on his fine motor skills, so many of his sensory challenges have resolved and he's even eating different foods/textures now. There are so many progresses my kids have made that it's hard to list them all. I'm thankful we found this facility. Their DIR Floor time approach helped my son to be comfortable with his team so when we started he didn't spend time in meltdown mode and was able to participate and engage with his therapists. I believe this approach was very key to the success we've seen in his progress. I believe having both speech and OT in this whole/body whole/person approach has had a great positive impact. Additionally, the facility really meets their therapy needs with spacious rooms with different themes and different activities to work on different therapy needs. My kids are excited and happy to go to therapy. They are never bored as they go to different rooms each week that keeps them engaged. Judy and Richard and the therapists always make time for me whenever I have a question or just need someone to talk to. Richard really set our minds at ease with dealing the insurance companies. He understand their billing and makes sure we understand our coverage so we can get the most services covered for our kids. The therapists are very knowledgeable and work so well with the kids. Judy has let us look over her library of books and resources and been a great support. We do Speech Therapy, Occupational Therapy, Listening Therapy, Interactive Metronome. We highly recommend Creative Health!

Transferring my medical care from OrthoVirginia to Fair Oaks PT team has proved to be a very wise…read moremove. Two people at Fair Oaks stand out.    Aries DiNoia has gone above and beyond getting me started on my first day and continued optimizing my treatment schedule. Jacky Kress quickly addressed my pain issues and laid out a clear path for improvement.  As a result, I am regaining the use of my left hand.  She is skilled working with multiple patients expertly using staff to treat each patient.

Absolutely love Andrea and all her support! Recommend her to everyone and think everyone there does…read moregreat work. The facility is clean and well maintained

From the owner: Experience the power of physical therapy with Life Bridge Health Physical Therapy. Our physical…read moretherapy team will design an individualized plan of care that aligns with your specific goals in mind. Through clinical experience, ongoing education and clear communication with our patients, our physical therapists will give you the tools necessary to successfully heal from aches, pains or injuries and get back to what you love. We are proud to serve your community and are committed to providing an exceptional experience that promotes healing in a safe, compassionate environment.