Love living here! The leasing consultants are amazing!! Lacey and Victoria have been amazing in…read moremaking everything run smoothly!!

From the moment I first walked onto the property Will made me feel right at home and I instantly…read moreknow I wanted to live here. The community is beautiful well maintained and everyone is very considerate. Management has small parties and invite food trucks to come every month which give the residents a great chance to know enjoy a little something extra and get to know each other.

REVIEW IN REGARDS TO our move-out process from 10207 RETREAT CIRCLE Retreat at Greystone. My son…read moreand I vacated the apartment on March 17, 2025, after fulfilling all contractual obligations, including the payment of the required deposit. We took every precaution to ensure that we met the expectations outlined in the lease agreement and left the apartment in a clean and orderly condition. It is worth noting that, despite these circumstances, my son and I were denied our full deposit. I find this decision to be deeply troubling, particularly given the context that the damage in question was caused by contractors employed by your company. As part of the repair process, the contractors created holes in the walls to assess water damage using moisture detection tools. Unfortunately, these holes were left unaddressed and not repaired before our departure. We believe this charge to be unfair and unjust, and I kindly request a reconsideration of the decision to withhold our deposit. Additionally, I would like to highlight a series of difficulties my son and I faced during our residency at Retreat at Greystone. These include: Water Damage Incident: Last year, the sprinkler in the master bedroom bathroom malfunctioned, flooding our unit with water mixed with red dirt. This caused significant damage to my son's personal belongings, including clothing, shoes, office equipment, and furniture. My son and I had to clean up the aftermath ourselves. We didn't have RENTERS INSURANCE FOR OUR THINGS. Health Concerns: My son was diagnosed with a sinus infection caused by the constant exposure to airborne particles from large industrial blowers that were placed in the apartment to dry out the flood-damaged areas. Despite his discomfort, he did not inform me immediately out of concern for my own well-being. I ask if possible that Retreat at Greystone pay for one room Hotel for us to share to avoid the exposure of the particles that caused my son to not feel well but you said no. But later offered us your MODEL APARTMENT THAT YOU STATED DID NOT HAVE INTERNET SERVICES THAT MY SON NEEDED TO CONTINUE HIS REMOTE JOB FROM HOME. SO WE HAD TO LIVE IN OUR APARTMENT AND ENDURE FROM THE TRAGIC EVENT THAT WAS VERY STRESSFUL. Disrespectful Treatment by Contractors: Throughout the repair process, we experienced significant disruptions and disrespectful behavior from the contractors. Despite multiple requests for a contactless communication arrangement, due to my son working remotely from home and other contact with contractors that ended bitterly. THE contractor ERIC disrupted my son's work, and in some instances, caused unnecessary delays. THE contractor ERIC even attempted to have my son assist in moving carpet, which was an unreasonable request given my son's remote work obligations. I HAVE FOOTAGE FROM OUR HOME CAMERA. Unprofessional Behavior and Security Concerns: On several occasions, contractors arrived early AS 7 AM in the morning without proper notice. I was forced to contact law enforcement due to rude demeanor. On one particularly distressing occasion, contractors refused to leave the apartment after hours, forcing me to call the sheriff for assistance. BUT the contractors did not leave as the Sheriff asked them at my request but I had to call the Sheriff back to go again letting them know I ask for contactless communications and this is my second attempt to remove them from the property so me and my son can enter. That our home security camera showed that they were still in the apartment after the first attempt to get them to leave. DISREPECTFULLY, the contractor unplugged the camera that was unnoticeable on the fireplace. Moreover, contractors repeatedly unplugged our security camera without explanation, which further heightened our concerns. And as reported to the Office left our door unlocked upon their departure. Given these numerous issues, I am disappointed by the lack of respect and professionalism shown throughout this process. It is especially disheartening that, after all the challenges we endured, we are now being charged for damage that was caused by contractors hired by Retreat at Greystone. I respectfully request that you review this matter and return the portion of the deposit that was unjustly withheld to cover the cost of repairs for the holes in the walls. These holes were caused by Greystone's contractors during the water damage assessment process, and I believe it is only fair that we are not held financially responsible for their actions. Thank you for your attention to this matter. I trust that you will take the appropriate steps to resolve this issue and ensure that our concerns are addressed. I look forward to a prompt and fair resolution. ENCOUNTERING JORDAN IN THE OFFICE WAS LIKE ENCOUNTERING AN UNSEEN ENEMY. EVERYTIME. IT WAS VERY UNPLEASANT. EPHESIAN 6:12. SHE IS ONE OF THE REASONS I HAD TO MOVE. THE OTHER WAS THE NEIGHBORS. ESP. THE ONE WITH RED TRUCK FROM SOUTH CAROLINA. THANKS.

Jordan was great!…read more She gladly showed us multiple units, was knowledgeable, and warm and welcoming! Ultimately, we didn't lease here but when we're back in the market, the Retreat at Greystone is at the top of our list--the units are very nice and at a great price point, amenities are sweet, and staff are friendly!

It's nice living somewhere that you feel a part of something greater. the staff is so nice and…read morereally go above and beyond to connect with residents. The events are fun and always nice to mingle with others and make friends.

Beautiful apartment and helpful staff. Great location close to grocery and restaurants. Easy access…read moreto downtown.

I LOVE living here. The prices are fair, the employees are sweet, knowledgeable, and always…read morehelpful. Seriously, my ONLY complaint is that the closet space is kind of lacking in my one bedroom apartment (only one walk-in that connects the bedroom and bathroom). The kitchen pantry is also the laundry room which makes things kinda tight and awkward when you habe to store your mac and cheese next to the fabric softener, but I digress... There's a nice swing set gazebo and a super cool dog park just a few feet from my apartment. One of my favorite things to do in the morning when I get home from work is to go to the swings and kinda meditate a little when it's calm and quiet around me. There's a beautiful pool area and clubhouse for events. I also love the kids play area! The grounds are beautiful and maintained very well. All of the residents I've met here have been nice and very respectful. There are a lot of doggos, which I LOVE, and their owners actually clean up after them. I live on the bottom floor and I have had no issues with noise from my upstairs neighbors. The staff does cute things for resident appreciation during every holiday and just randomly throughout the year. They're all so kind and make coming home so welcoming! I also love that they do things to help the community. Toy drives during Christmas, coat and canned food drives, blood drives with the American Red Cross! It makes me happy to know how big their hearts are! One of my favorite parts about living here is the valet trash service! They pick your trash up from your doorstep. How amazing is that?!? They also just added Amazon Hub Lockers next to our mailboxes so that residents can pick up their packages 24/7. Amanda in the office is AMAZING. She really helped me out when I was first searching for a new place and made me feel safe and confident in my choice to live here. She is always available to help and answer any questions I might have. She always has a beautiful smile on her face and hugs me whenever we see each other. She really is a blessing.

No readers here no execution on multiple requests cobwebs everywhere spiderwebs everywhere front of…read morethe entrance looks nothing like the back I get to walk out my door and see how I disgusting environment this is for $1500 a month

Absolutely loves the place and the staff was super nice. Room was extremely clean, bed was like…read moresleeping on the clouds.

We moved to Hoover in October 2019 to start a church. We opted to rent an apartment for a while…read moreuntil we decided in which area we wanted to buy a house. We were skeptical about apartment living at first, but have been pleasantly surprised since becoming a Wisterian :). The management staff are attentive and friendly. They are always planning events for the residents (well, pre-pandemic anyways). The maintenance staff respond quickly to maintenance requests and they are also kind and courteous. The units are older but well maintained and some have been remodeled. Our unit is a 3 bedroom 2 bath and is a good size for us. In regards to the actual "neighborhood"...it's nice here. It's not loud, you can hear children outside playing, but that's a good thing! No loud music, I don't think I've ever seen the police called out or any really situation requiring intervention. It's a nice play...I'm really glad we landed here for a while.

I have been living here for 3 years now. I absolutely love living here and I do not plan on moving…read moreuntil I am ready to buy a house. The owners are so friendly and prompt with any service requests. I would highly recommend renting here, especially if you plan to stay long term. There are tons of long term renters.

18 months ago, I was referred to Dewberry Downs by a co-worker. Living there has been an absolute…read morepleasure. It is spacious, affordable, and centrally located to Hoover and Birmingham. While I was skeptical about living in a split-level town home, it was the best decision I've made. The community is beautiful, and the staff have been nothing but helpful. Since moving in, I have had issues with my air conditioning and my upstairs bathtub leaking. Both were resolved quickly and professionally. While the apartments aren't brand new, they are well-maintained by management who has an investment in the community. I can't recommend them highly enough. A+++!

The apartment itself and all the fancy amenities (pool, dog spa, plush meeting spaces, courtyard,…read moregarage parking, etc.) are all very nice, but what compelled me to write this review is to compliment the office staff, Ashley, Konar, Jamie, Cassandra, Lexi, Amy and others (forgetting some names, sorry!) who are the absolute BEST at what they do. What they do is bend over backwards to help each and every tenet feel cared for and at home in this massive building where you might expect less given the size. Nope! We made lots of friends here and it was a dream to know I could reach out to anyone, and I mean anyone, who was working that day and get help quickly and with a smile. That's so rare these days, so I had to let the world know. These folks work so hard and I've heard complaints about other nearby apartments being non- responsive to their tenets. I tell them all, come to the Palmer! It's luxury living for sure, but the warmth and attention from the office staff are what take it to the next level. They should ALL get raises! Jobs took us away to North Carolina recently, but we miss the warmth and kindness of the Palmer staff. The maintenance guys are awesome, too. Go live there!

Tinkerbelle and I love living here. Very pet friendly. Excellent neighbors. Saline pool is awesome…read more Management and maintenance staff are amazingly attentive. At first I thought the location was a little remote, and it is in all the best ways. VERY close to the west end of Lakeshore thus close to everything.

This place is wonderful. I absolutely love living here. Very quiet, family friendly, resort style…read moreliving. Ashby at Ross Bridge is a must see if you're in the market for a really nice apartment for a reasonable price.