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    The Peaks

    2.5 (2 reviews)
    Closed 12:00 am - 12:00 pm

    Services - The Peaks

    Catering

    Venue rental

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    8 years ago

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    8 years ago

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    Holiday Inn Express Big Rapids - Cheap blinds! These are not what's used in a hotel room, EVER!

    Holiday Inn Express Big Rapids

    (33 reviews)

    2.5 stars. We checked in late and the receptionist was friendly. However we asked her for a room…read morethat wouldn't require so much walking for my elderly father. She said she took care of it but still his room was more than halfway down the hall from the elevator. This was the opposite of what we were expecting. The rooms were decently clean. I slept well in the bed but the hallway and elevator carpets leading to the room were so dirty. We even saw a maggot walking across the carpet in the hallway. Also, our view was of the roof of the building which was severely bad shape. Given that there aren't any nice hotels nearby, this is an okay place to stay but it needs cleaning and updating.

    This is one GROSS hotel! Blinds in the room are cheap Dollar Tree quality with no drapes. No closet…read morerod to hang clothes. Room was a storage room and just a mess. Laundry Room not available. No AC in the lobby with water leak in women's bathroom. incredibly low sitting toilets. GM non responsive during our stay so checked out 2 1/2 weeks early. To have hourly employees take all the complaints while management hides indicates you have the wrong GM that clearly lacks the ability to keep a hotel in working order. There is no evidence of care and it's obvious. Guests are an inconvenience for this place! This property should not keep any brand flag because it does not meet any level of hospitality standards. Upper management needs to look at this disaster or just board the place up. It is a Dump!

    The Peaks - venues - Updated July 2026

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