Wow. This government agency is super organized. I drove a friend there to pick up a last minute…read morepassport and I thought it would be a wasted day. WRONG. IT WAS ALL Timely and organized Kudos!

I needed my US Passport renewed and Miami Passport Agency is the closest to me to get same day…read morerenewal. I highly recommend filling out the paperwork online and making an appointment to make your experience much smoother. Once my first thing in the morning appointment time came a group of us were let in the appointment side. They also take walk ins, through a different side of the building. However if you have an appointment you go to the front of the line for security screening and get to the processing windows first. Security screening (think airport screening) was quick and I was off to the processing window. They reviewed my paperwork and I was told it usually takes about 2 hours to be processed. The procedure for picking up my renewed passport was explained and they also told me a text message would be sent when it was ready. After exploring Miami a little bit I was texted and I got my new passport. Very efficient process and the employees were great.

Michael is very attentive to your needs and very responsive when you email or call him. He has put…read moretogether 3 trips for my family, and all have been great fun. We don't even plan any trips now until we run the idea by Michael first. Give Dream Vacations a try, you will not be disappointed.

Love DREAM vacations! Michael makes it so easy to book travel. Very accommodating and shares ideas…read moreto help make your vacation the absolute best it can be! If you love to travel, you will love DREAM vacations. Michael works hard to get you the best deal and perks that he can. He is extremely generous and wants to make your vacation special. I always book with Michael because he gives us the best service and makes it easy.

Professional and very quick response. Totally qualified and gets job done flawlesslyread more

I booked a last minute flight to panama with jerry allen travel and they were able to help me with…read moreexcelent rates and good seats! Count on them for all your travel needs!

If you're planning a trip and want to make sure your booking is headache free and done right, call…read morethese guys. I had the pleasure of booking my Tucson, Az. than my Israel trip via Mr. David at Jerry Allen travel. David was informative, professional and extremely friendly. To top it off saved me a bundle. Thank you David at Jerry Allen travel. Sincerely, Jacob

Kevin was very helpful. There was a mix-up with walk in times on Fridays and when I arrived at 3:30…read morethere was no one there. I called the number on the door and Kevin said he'd call his guy and call me back. He said since the other guy couldn't come back to the office he would be back and he was within 5 minutes. It was quick and easy. They had digital scans that printed out for the same price as at the local police stations, but without as much hassle. I would recommend it. Thank you, Kevin!

I needed fingerprinting for my Optician's license renewal in December. I had a previous…read morefingerprinting and they told me my fingerprints were worn off so I anticipated this would be a complicated process. Kevin got all 10 fingerprints, no problem. The process was quick and easy. Really a first class experience. Thanks Kevin

I am happy to have found a local full service spot to assist me in getting my Jamaican passport. Of…read morecourse, this is an agency so expect to pay a $FEE! You have to consider the cost of either driving down to Miami and/or flying to JA and is it worth it? The owner is very up front and gives you options to which I found extremely helpful. I would highly recommend this place.

I renewed my passport at the Platation location back in September and was told the process would…read moretake approximately 10 weeks. It has now been over 9 months, and I still have not received my passport. Throughout this entire process, I've only been given the runaround. I was repeatedly told that delays were due to a hurricane affecting the office in Jamaica. However, the hurricane never impacted Kingston, so that explanation is both misleading and unacceptable. On January 14th, I was told that my passport had been issued and that I should be receiving FedEx tracking information. It has now been 3 months since then, and I still have not received any tracking details or my passport. On April 8, 2026, I spoke with a representative who assured me she would contact the office in Jamaica and follow up with me on April 9. That follow-up never happened. Since then, I have made several attempts to call, but no one has answered or provided any additional information. At no point during this entire process has any solution been provided by anyone, despite the ongoing delays and lack of communication. At this point, I am requesting immediate escalation of this matter, along with clear answers regarding the status of my passport. If my passport cannot be located or delivered promptly, I expect a full explanation and appropriate resolution, including reimbursement for the service due to the excessive delay and lack of service. This level of poor communication, lack of accountability, and misinformation is extremely frustrating especially for something as important as a passport. I would not recommend this office based on my experience.

Wow! Four of us were walking from the W hotel to the elbow room. It was about 100 degrees out…read more Then we came across the Circuit picking up someone and we jumped in. So we didn't have to wait or walk in the heat. Did I mention it's totally free. We did give him a tip. Well worth it. Sorry on pictures.

Micheal was very personable and very well liked by my family. He drove safely and had conversation…read morewith us while on our way to the hotel. He was so sweet. Friendly and kind. So glad I got him. He was nice.

I'll be honest--in reading some of the reviews, I was expecting mediocre service at best…read more In actual fact, I received GREAT service from the Italian Consulate, and all I had to do was read and follow the instructions on their website. They answer phone--and if they don't answer the phone, they answer e-mail, and I found they will tend to your request especially if you are equally courteous. Grazie ai signori e le signore del consolato di Miami! Alla prossima!

Impossible to get through to, crazy office hours and their phone trade doesn't allow you to ever…read moreget to speak with anyone or set up an appointment