This was my first time using parking spot number one at Bush Airport. I believe it will be my last. Check-in was not a problem. However, when we returned from a 10-hour flight, the first van to pick us up was full. The second van that arrived was mostly empty but did not stop at Terminal 5 and just passed us by. I believe the driver saw us frantically waving. I called the number to try and get a van. Eventually, a third van came and took us to our spot. At least that driver was quite friendly. When it was time to check out, there was confusion regarding my bill, which wasted an additional 10 to 15 minutes. I would pay extra for more efficiency. I will try a different brand next time. read more

Shuttle times are taking a lot longer than normal. Past 4 visits have had a 15-min+ wait at the terminal (and have seen lots of lot 2 amd JFK buses) and today having a 15-20 min wait at the car. In looking at the shuttle tracker appear to have plenty of buses but they are all clumped together. Only a few locations are covered and support larger vehicles. May need to find another location read more

Don't park at Will Clayton parking spot. You will wait to get picked up then driven all over the airport before reaching your terminal. Then you will wait to be picked up upon return and then driven all over the airport before returning to the vehicle location. It's like they only have one bus. They really don't care. Last trip literally to 30mins to get to the airport and 30 mins to get back. read more

We waited nearly an hour for our bus to Parking Spot 2 to arrive. Several buses for the JFK location and Will Clayton Parking Spot 1 came by while we were waiting in line. Very frustrating experience. read more

Worse parking spot ever. You all had one job which is to shuttle someone on time to the terminal. I got there and waited for 15 mins. - walked over to the front and was told that they didn't have enough drivers ? Wtf You had one job. Barely got to my terminal to check in. Thank goodness for united 1k status. Otherwise Never again. Not this parking spot And worse is that the attendant that morning. At 615am on the 11th April told me everyone is trying to get to terminal. Yes I agree and ur job is to get them there I was the first on the bus and told them I was going to terminal e. Of course they didn't drop me off first and went to terminal c. So now it is me walking to the terminal Waste of space read more

I've never been one to use off-airport parking -- usually I just stick to the airport's own lots -- but I tagged along with a friend this trip and may need to rethink my strategy at home. The covered, secured parking was a big plus, especially knowing the car would be shaded and protected. Drivers were friendly and quick to help with bags, and the shuttle service felt organized once we got going. We did get directed to a row with no open spots, which meant circling around and missing a couple of shuttles, but thankfully we had time to spare. The price, especially if you book ahead, is a great deal for the convenience and peace of mind. Ricky was our driver on the trip to the airport, and Brandon was our driver on the way back from the airport - both were excellent drivers, professional, friendly, and funny. Great work! read more

Gad children and elders waiting for over 1 hour on a vehicle. Absolutely unacceptable

My husband and I switched from our usual parking spot service because we saw The Parking Spot had a deal going on. After our ride to and from the airport, we will be returning right back to our original service. I'm not giving them 1 star solely because the pricing is very reasonable (though comparable to other services) and our driver on the way back from the airport was kind enough to carry our bags to our car upon drop off. Check in and pick up was smooth. Our shuttle was waiting on our row as soon as we parked. The ride was rough, and the driver was very short with us. The ride back to our car from the airport was ROUGH. It was rougher than the plane landing. Every time we hit a bump, it sounded and felt like the shuttle was going to fall apart. The driver checked his phone a few times. It was just very uncomfortable and not something I want to experience again. read more

Used them for years and it's been great. When I fly late at night or early morning, there is always a bus there to pick me up. Seldom have to wait for a bus. Everyone is friendly and helpful. Busses are in good condition and parking is secure. Keep up the great job! read more

Best place to park at both Houston airports. I highly recommend. At IAH there are 3-4 spots. JFK #1, 2 and 3 Many shuttles and fast pickups, the airport was very busy and when I got outside to get in line the shuttle was just leaving so I had to wait but within 10 mins another shuttle arrived. All the lines for parking spot were short but others were long and took a few shuttle to get picked up, longer wait time. Also side note Echo Park is owned and ran by the city so, very slow shuttle service and long lines waiting for pickup. I always use parking spot and love their app. You see on map where all the shuttles are. read more

Today I had a very pleasant experience at The Parking Spot #1 on Will Clayton. We came back from a trip with the kids and were picked up quickly. The drivers were really nice and they helped get all our luggage and car seats in and out of the shuttle. When we arrived at our car we had a dead battery in the July Texas heat. I asked the employees there if they had a way to jump our car and they did! It looks like they also have capabilities to air a tire as well. Thanks Parking Spot for making a dead battery a minor inconvenience - my family and I really appreciate your help. read more

This was my 1st time parking in Will Clayton 1 the parking spot. I found all workers and shuttle drivers to be courteous, respectful, and professional. Tracy C. was especially helpful as she saw I was in dire need of information being my 1st time parking there. My car was safe and secure for 3 days parked. Tracy and her crew were exceptional. I will park there again for certain. Thank you Tracy C. & crew for making my experience pleasant and memorable. read more

This is my second time this year using th sparking spot 2 on Will Clayton where the wait times have been upwards of 30 plus minutes. This will be my last time using them, they have fallen off horrible service. read more

Landed in Houston at 12am, didn't get picked up until 1:15am. We had to call them to request pick up.... 10/10 don't recommend parking here. read more

Parking spot 1 on Will Clayton is where I've parked twice a month for 2 years. It's gotten to the point I have to change, when you arrive from your trip and are waiting on a shuttle every other company has minimum 2 buses show up to their 1. Even the other parking spot locations have more frequent pick ups? Not sure the issue but I don't see any improvement so I'm changing. read more

Would have given them 1 star , except the drivers were friendly. The prices have doubled. I parked for 3 days this past weekend. I was told there were only premium spots left. My bill for 3 days was $74.50! INSANE! The spot was small. Zero difference from a regular spot. My family member parked in a regular spot and she was picked up first. I had to wait. The staff is rude (other than the drivers) and customer service non existent. I will park at my usual other covered parking in the future at Fast Park and Relax. It would have cost me $33 . Less than half, and their shuttles are nicer. Less wait times. For 3 days ar $75.... I literally could have parked on site at the airport and not had to wait for a shuttle. read more

Good price, quick pickup when I dropped off my car, and quick drop off when we returned. Thanks Darrius M!!

Been parking here for a long, long time. Never really had a bad experience like missing a flight. Bumpy rides have nothing to do with the company you park with but with road maintenance by the city. It genuinely sucks (for Will Clayton Blvd). I deducted one star because the payment system has recently gone on the fritz. Used to be to show the QR code and leave. Now, even though I use mobile check-in and check-out I consistently have to swipe my CC. Was told they know about it. But where is the fix? read more

Be careful and don't get the locations confused! The Will Clayton location is much better than the JFK side. The shuttles from JFK are terrible, smell and are in horrible condition. I have been on nicer Metro buses. The drivers are the worst! They just sit there instead of standing up to help you with your bags. If you get in late you will wait twice as long for a shuttle to your car also. After dealing with this bootleg location for months hoping it's a bad day clearly it's not. Although JFK is more convenient coming from 45 going forward I will use the Will Clayton or another company. If you care about service DONT USE THE JFK LOCATION! read more

The parking spot 1 on Will Clayton should be your last option if an expeditious, friendly and organized pickup is important to you. Their drivers are rude, unprofessional, drive unsafely and lack the most basic customer service skills. Do yourself a favor and park at EcoPark on Will Clayton. read more

I had been using them for the last 7 years and I am finally done. Today's ride was without AC, and the usual bumps since they don't service their shocks and struts. Stay away from this most unpleasant ride to IAH. read more

I've been a loyal customer for 16 years. Service has degraded to the point where it is no longer reasonable. Not enough shuttles operating. 20 people standing around for 15 minutes. Plus we pay premium prices. Don't bother go somewhere else. People left standing without being picked up. read more

I always use TPS when traveling. Every time I do I always say it will be my last time using them lol. Why do I keep using them? The price is cheap. I usually end up waiting too long to get picked up by the shuttle to be taken to the airport. I would recommend taking that into consideration, when determining what time to arrive for your flight. On this last visit, I waited 45 mins at the airport to be picked up and taken to my car. I called TPS office twice asking for a pick up. I think I've finally learned my lesson. read more

The Parking Spot - Parking Near Me - Humble, Texas

The guy answering the phone to check on my shuttle was a total d--k. I provide the information I have and he gets pissed at me because I don't know more. He needs customer service training or he shouldn't be working with stressed travelers. read more

I've been using The Parking Spot (and it's locations) at IAH for quite a while now and it's my preferred parking option when I fly out from IAH. As the name suggests, this parking spot is on Will Clayton parkway and during my stint using this spot, I've always had a good experience. I booked the covered self-park at The parking spot on Will Clayton for about 3 days (This is the ONLY option for parking. If you're not a fan of the covered parking or the money doesn't justify this premium, you can opt for a different parking spot location) This particular spot ONLY has the covered parking option. I expected the prices to burn a hole in my pocket (since there was no other option) but that wasn't the case. They are almost on par with the other parking garages nearby in terms of price (for covered parking option and with their own parking spots located elsewhere around IAH) so you wouldn't feel like you've paid a premium by selecting this parking spot. They have a robust loyalty program (which is a HUGE PLUS in my opinion) and you can rack up free parking days easily by booking directly with them. They have a good shuttle service in place for pick up and drop off to and from the parking lot. Let's talk about the overall end-to-end experience now, from start to finish. Once you make the reservation online (or via the app, which, by the way, is super user friendly), you show up at your reservation time and they will let you know where to park (the aisle). Once you park, there will be a shuttle to pick you up from your spot (which is also a HUGE PLUS since there is no walking involved with your luggage). Once you are in, the driver would hand you your parking ticket making a note of the aisle and the parking number where you parked (PRO TIP: take a snap of that ticket so that even if you misplace it somehow, you would have a backup, since I've seen incidents whereby customers lose it and then they tend to either fight or convince the shuttle driver to pick them up from the airport). Once you arrive at the airport after your vacation, you wait at the shuttle pick up zone for a shuttle to the correct parking spot destination (since they have multiple parking spots at IAH). Once you're dropped off, the checkout process is easy. You show up at the exit and scan the barcode from your app. If you've overstayed, the checkout machine will reflect the change in your final price and you pay that off using your credit card. The pickup shuttle can be a hit or a miss; fortunately, for me, I've never had to wait more than 15 minutes. In any case, once you open the app, it picks up your location and shows you available shuttles in the area for the pickup. If you arrive later in the night, or are waiting for longer time, they have a phone number to inquire about a shuttle for pickup. (281-540-7644) The parking spot at Will Clayton has become a solid option whenever I fly out from IAH. From it's easy to use mobile app to the comparable parking prices and parking options, along with a fantastic loyalty program. I highly recommend the parking spot 1 at Will Clayton for your parking needs if you're flying out of IAH. read more

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The worst service there's no control where they park you can be waiting for 40 minutes and if the bus parks on any spot the people that just got there will get on first read more

This location is the worse.. the JFKs location were coming through so often compared to this location.. we waited over 30 mins for a shuttle! Never again using this place. read more

I use the parking spot off Will Clayton each time I fly out of IAH. Reservations online for covered parking is quick and easy. There is unfortunately only one representative working the whole entrance whether you're coming in or going but having the QR code is a breeze to use upon exiting. The drivers are hit or miss in terms of being there once you arrive on-site so do account for the time to be picked up and others as well. The drivers pick up and drop off to all terminals so there is a risk you wait for others. There hasn't been a huge wait for the shuttle once I land but do pay attention to all Parking Spot buses. The Will Clayton has a blue stripe on the side and front so beware of the JFK (red stripe) and Parking Spot 2 buses. Cold water is available at the exit. read more

Consistently the slowest shuttles in the whole airport. You'll wait 45 minutes after you land to get your shuttle.

This is my first time using TPS at Clayton. We have used the one in JFK many times before. However, when I went to make a reservation spaces were not available. I felt that I the pickup service was much better at Clayton. We didn't really have to wait at all. The shuttle parked next to us shortly after we parked and waited for us to be ready. They give you a card with your parking spot number which you are to give to the driver upon pickup. Pickup was very simple, but this time we did have to wait a few minutes. Pay attention to the number on your card. There is a bus for Clayton 1 and another for Clayton 2. Drivers were very attentive and helpful with our luggage. The reason they lost a star is because they seem to have a dead signal area. This becomes an issue when you try to pull up your app to scan during checkout. The guy at the booth was clueless as to how to pull up my account. Basing on how he handled it, he wasn't able to look up my account by name, license plate or phone number. Perhaps he was not willing to go through the effort. His only solution was for me to login to their Wi-Fi, which didn't really help. It wasn't until my phone was finally able to reboot that I was able to access the barcode. Do yourself a favor and prepay when you do the reservation! Overall, a very good experience and I will definitely be using them in the future. read more

We have been waiting for over an hour. Have you ever waited outside in Texas in July?

Parking spot lost their appeal. After following the instructions for pick up in Terminal B, I waited for 20 minutes before calling the number. When I asked when the next bus will arrive, I was told rudely that there was no pick up in Terminal B. No apologies or reasons given for why this information was not given to me at the time I parked my car. Wait time at Terminal B was longer than normal. It seems like EcoPark has more frequent drop off/pick up and clearer communication. Additionally there is no confusion between Parking Spot 1, Parking Spot 2, Parking Spot JFK, etc read more

The Parking Spot - Directions on how to get a pick up. - Parking Near Me - Humble, Texas

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Do not park with this company!!!! We waited for an hour and a half to get picked up. They answered the phone once and then stopped answering. Didn't get picked up until 2am. The line was so long for parking lot 2 but buses kept coming for the other lots. They wouldn't take any of us though. They unload by dropping costumers off one by one?! There has to be a better way. It took 45 minutes from the time one tiny bus left until the other arrived. When they finally picked up the bus smelt like pee. THEN it took a while for them to check people out. Took two hours just to get out of this nightmare of a situation - that's longer than our flight from Colorado!! Take an Uber. This company needs some serious improvements. read more

I've used The Parking Spot at DFW many times and never had such ABYSMALLY slow service. We parked at Will Clayton 2 and after arriving off a 14 hour international flight I was none too pleased to see SIX shuttles for JFK go by before FINALLY ours showed up. read more

I've been a PNF Miami location Customer for several years. Since The Parking Spot bought them, the service is going down to the drain. I had used the new app but it's not working properly. When I try to make the check-In on Wednesday, 22 May 2024, I had to made it twice; one manually and the other at the office. Also, on my way back on Saturday, May 25 2024, I used the pick up service with no results. We had to wait for the shuttle for more than 20 minutes. We as customers, are loosing the convenience and stress free service we had in the past. I hope "The Parking Spot" correct this key issues we are facing now. read more

Very rude drivers !!!! And the service is SLOW! .the bus are Ragley!!The manager Kurt is rude !!!!!

Never again. This was this second terrible experience at this location. A whole group of us have sat here for 45 plus minutes watching numerous vans go by multiple times, and we can't get picked up... This is amateur stuff, seriously. I cannot believe the amount of time we sat waiting . Go with park n fly, eco park, fine, and more. They have been by multiple times and were helpful to us. Then the driver gets here and doesn't help the lady with the stroller, doesn't help load the bags, doesn't apologize. Unbelievable!!! Then we pull up and they are all parked in the lot just hanging out. All other services are circling, looking for passengers, Not this place! They will get there and pick you up when THEY are ready. Run from this place! Go park with anyone else. It will be better, I assure you. read more

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Terrible service. Waited over a half hour for shuttle. Do not use!! Lied about shuttles coming when there weren't any!

Martha, one of your staff members responded to email and now unresponsive. Clearly goes to show lack of customer service and par for my last three experiences below. If I could give no stars, definitely would. Last three times I have parked to take shuttle to airport, I have waited 10-22 min for shuttle to pick up at parking spot. When arriving today, I stepped off curb and waived hand at driver, he slowly kept driving as as he was accelerating from turnaround at terminal B I had to hit the window. Clueless of surroundings and person walking along side of bus. I have traveled and parked at the parking spot for 3 years. The customer service and representatives of the spot are horrible in the last 2 months. Almost missed flight the other day due to 22 min wait at car for shuttle to take to airport. Told gal on cart and she said there should be one coming soon. Another 10 min went by and two other customers waiting on isle said they have had same treatment more than once over the last few weeks. DO NOT RECOMMEND ANYMORE. read more

This place used to be fine. The past two times I've arrived to the airport I've waited over 30 minutes to be picked up. They also stopped picking up the phone when I tried to call back. Don't use this location. read more