Beware! Randy will steal your dog! My dog loves it here. I basically work to keep my now bougie rescue dog in day camp at Pack. Staś comes home happy and tired. It's a wonder he comes home at all because he doesn't want to leave. I highly recommend The Pack. My dog came to me as a resue; shy, starved, not socialized to humans, and fearful of men. Randy and his staff have worked miracles. Staś is confident and a happy boy. read more

The Pack, Fruitvale - Staś dog - Pet Boarding Near Me - Oakland, California

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UPDATE: I want to clarify several inconsistencies in your response. You told us directly that you did not see what happened and that there were no cameras, which is why we were concerned and asking questions. In this public reply, you now provide specific details that were not communicated to us at the time. You also told us Oso had an amazing stay with no issues. We were never told he was "cranky" or had behavioral concerns, and we do not understand the reference to "his age," as Oso is a young dog. We have text messages showing no issues were reported. Communication was a major issue. We received no proactive updates, had to follow up multiple times, and the last time we heard from you privately was January 5th -- yet you are responding publicly here. You state you offered to cover vet costs, but also describe the refund as a generous gesture. If the refund was meant to resolve everything, that was never communicated. We followed up based on what we were told. You also did NOT check in about how my dog was doing, you only replied because I send you the vet bills. I have the messages here if you'd like me to add them. I was told by you that pressure had to be applied to Oso's eyes to release the other dog; ground beef was never mentioned at the time. We have vet notes and photos showing concerning head injuries that do not align with your explanation. Readers can review both responses and decide. Our review is based on documented texts, veterinary notes, photos, and repeated attempts to resolve this privately. We only asked how our dog was doing with other dogs because again, we had to double text you. It was an excuse to get your attention because we had to double text. The issue has always been lack of communication and transparency, not our dog's behavior. ---------- I normally don't write reviews like this, but I feel like people should know what happened during my dog's stay here. I wasn't told that my dog had been in a fight until about two hours before pick-up. No matter who started it, something that serious should've been communicated right away. If I had known, we could've picked him up immediately or made different plans. Hearing about it last minute, after almost a whole day had passed, just wasn't acceptable. When I arrived to pick him up, he was dirty, injured, and clearly not himself. He didn't look happy at all, and that was really hard to see. It wasn't just a quick scrape, he had multiple injuries that weren't fully explained to us. The owner only mentioned injuries to his paws. When I pointed out the injury to his testicles, he seemed shocked and had no idea it had happened. We were only told about his paws injury that happened while he was put in a cage and got stuck in the cage. That told me my dog wasn't fully checked after the fight and according to the owner he does not know how long he was stuck like that or how it even happened. Throughout his stay, I barely got any updates, just one and only after we double-texted. Before the stay, I sent a long email with important information about my dog's needs and it was never acknowledged. Communication overall was extremely poor. When we talked in person, he thanked me for keeping my composure and being nice about the situation. The truth is, I stayed calm because I didn't want to cause a scene on Christmas Eve but inside I was furious about what happened to our family member. Any dog owner would've felt the same way. To be fair, he did refund us for the boarding costs, and I appreciate that. But the core issue was the lack of communication and not being properly informed about what happened or all the injuries my dog came home with. Later, when I reached out regarding reimbursement for the vet bills and medication, I was told my tone felt intense and that he was dealing with a broken car window. I understand people have personal things going on, but that shouldn't be used to deflect responsibility or avoid responding when someone's pet was injured in their care. After reading other reviews, I realized my experience wasn't isolated. Several people mentioned unreported injuries, minimal updates, and hygiene concerns. It seems like a pattern, not just a one-time mistake. My dog might have enjoyed parts of his stay but none of that erases the fact that I was not notified immediately when something serious happened. I wasn't told the full extent of his injuries until I saw them myself, he wasn't checked thoroughly after the fight and the communication throughout the entire stay was far below what any pet owner should expect. No one wants to pick up their dog on Christmas Eve to find him dirty, hurt and clearly unhappy especially when no one bothered to call. I would include pictures of his injuries to show how serious this was but they are very triggering. Please take this seriously if you are considering boarding your dog here. read more

Randy and his team are amazing!!! - I had a last-minute holiday trip, new in Oakland, and after seeing the reviews and being in contact with Randy, I knew this was the place. The passion Randy and his team has, it is visible from the first time. He took care of my baby Pepe so well. Professional service from the meet and greet to the moment I picked him up, without mentioning the daily updates along with the flexibility the team displayed. Cannot recommend this place more! - Gracias Randy! read more

I left my dog at The Pack boarding for five nights from August 28 to September 2. He had attended their daycare four times the month before. My dog is a five-year-old mixed breed who has a loud bark and gets nervous easily. He likes people but mostly ignores other dogs. While he never seemed completely comfortable there, I believed in Randy and trusted him with my dog's care. I waited to calm down before writing this review. I was upset. I already discussed all these problems with Randy, and he refunded my money without me having to ask. While I appreciate that gesture, my primary concern is my dog's safety and well-being, not the financial aspect. Here are the five main problems I encountered: 1. Poor Communication and Response Times The day I dropped him off, I had difficulty getting him inside, so I went in to help. I asked if I could remove his collar and was told yes. When I did, Archie escaped and got outside. Thankfully, he has good recall, so I was able to get him to come back. This incident left me on edge. The following day, around noon, I called and texted to check on my dog and confirm they had removed his collar as requested. Nobody responded for over four hours. When someone finally called back, they simply told me "he was great and they were experienced and could take care of Archie." This dismissive response only increased my concerns, but since I was out of the country, I felt powerless and stopped reaching out until my return day. On pickup day, I texted around 2:00 PM to let them know I wouldn't arrive until 9:30 PM due to flight delays and asked if that pickup time would work. No one responded. I called when I landed, when I got to my car, and when I pulled up to the facility. No one ever answered. I finally picked him up at 9:17 PM. 2. Medication Not Administered I had packed his food in 10 separate bags with his anxiety pills (broken in half) included for each meal. When I picked him up, they returned 3 unused pills and 2 bags of food, meaning they failed to give him his medication at least 3 times. Randy couldn't explain why this happened. He did say he would address this with his staff. 3. Failed to Follow Care Instructions I specifically told them before leaving that my dog tries to pull off his collar when unobserved and injures himself in the process. They assured me they would remove it, but they left it on the entire time. He had scratches on his neck when I picked him up. They even sent me videos that clearly showed he was still wearing his collar. 4. Poor Hygiene and Cleanliness My dog was dirty when I retrieved him, with dried feces stuck to his bottom and back legs. They explained he had diarrhea from being nervous and said they had cooked him rice to help with his stomach issues. However, if they were too busy to answer my calls, administer his medication, or follow care instructions, how did they have time to cook rice? This explanation doesn't align with the level of care demonstrated elsewhere. The medication was for his anxiety (nervousness causing the diarrhea). 5. Unreported Injuries My dog had cuts and scratches on his snout that weren't present when I dropped him off. When I asked what happened, they suggested he "might have scuffled with another dog or scratched himself trying to stick his nose through the gate." No one informed me that he had been injured during his stay. They are almost healed, a total of four punctures. Conclusion While Randy was responsive to my calls after I picked up my dog, it was too late. The core issues were poor communication, failure to administer prescribed medication, not following care instructions, inadequate hygiene maintenance, and unreported injuries. My dog did not receive the level of care I expected and paid for. I will not be returning to The Pack, and I felt compelled to share this experience so other pet owners can make informed decisions. I had trusted Randy with my dog's care, and that trust was not honored. read more

Randy is absolutely kind and caring. He took very good care of my dog and was attentive to his needs.

The Pack is an excellent spot with thoughtful workers. They adapt well to all breeds and it's always a pleasure working with Randy. If you're in the East Bay, please check them out. You won't be disappointed. Kudos to the Pack! read more

My dog thoroughly enjoyed her stay at the Pack. She was very comfortable from the get go, when I dropped her off. She was not overly anxious to leave when I picked her up. Both are good signs that she had a good stay. While there, I was sent a video of her interacting we ihr the other dogs. I feel she was in good hands while I was away. I will definitely bring her back here next time I have to travel without her. read more

Finding a daycare for my dog was stressful (overprotective dog mom here) but I am extremely thankful that I found The Pack, Randy and his team. I have been bringing my dog here for almost a year and she LOVES coming here. I love that she comes home TIRED and worn out from all the playing!!! From the very beginning, Randy has always been super responsive and has always been very accommodating. He will give updates how my dog did that day and even send occasional photos and videos of her playing. read more

The Pack is a lifesaver for my weekly doggy daycare needs and occasional boarding requests. Randy and his team are great with all the dogs. I get occasional updates and stories about how Olive did for the day when I pick him up. I've been a loyal patron to The Pack for over half a year and I genuinely could not ask for better service and care for my dog. Since we started patronizing The Pack over half a year ago, my dog Olive has grown so much in confidence and improved his socialization with other dogs. Randy is very responsive to questions and reservation requests and cares about his clients and their pooches. You can't go wrong with The Pack! read more

Randy to the rescue! I admit to being hesitant to try "boarding" for Koto, our 2 yo, 26 lb. terrier mix who always received care from a dear friend who stayed in our home whenever we were traveling. Unfortunately he passed away last year. In July 2023 we sch'd a successful "meet and greet" at The Pack followed by a 2-night stay several weeks later. We returned from our road trip to a happy and content Koto! I could not contain my excitement and pleasure. The videos Randy sent of Koto playing with a variety of "littles" was heartwarming and I could feel her excitement and joy sharing fun times w/new canine buds, expending energy in a safe/supervised environment and simply being happy! What more could you ask for? We used to put Koto in her crate when we left home bc she chewed the corners of all the coffee table books of our travel adventures, paper, cardboard, rugs and other mischief. Not sure what magic Randy did, but since staying at The Pack we can leave Koto w/full access to our home with absolutely NO evidence of destruction! You can't imagine how much this behavior change means to us. Koto, who was always a bit shy and barky towards people, esp. strangers, has changed her tune for the better since her visits w/Randy and his team at The Pack. The socialization has made a huge difference. Unbelievably, even her recall has improved! Now we have confidence taking her to dine w/us at dog friendly restaurants, etc. and have no issues. Based on our positive experience in Aug, we immediately booked 2 weeks w/Randy for a Dec trip o/seas. That's what you call 4 month "advance planning" and confidence in his compassionate care of Koto! In the meantime, we've dropped Koto off for periodic day care refreshers and she enjoys seeing her canine buds who play differently than her 4 "sibling" felines at home. THANK YOU Randy. You are indeed a gem. Koto, Jim & I appreciate you more than we can put into words. See you soon! ~Val read more

The Pack, Fruitvale - Koto, trying to look innocent! - Pet Boarding Near Me - Oakland, California

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The Pack is amazing! We were traveling short notice for a week and needed to board our pup Amina. We searched reviews and found The Pack. Randy was very accommodating and worked with our schedules for Amina's meet and greet prior to booking. We were delayed coming home and Randy and the team were super accommodating and understanding. I would recommend this place to anyone looking for care for your pups in the Bay Area! Thanks again to Randy and the whole team at the Pack! read more

We are so grateful to have found The Pack for our anxious pup! Randy did an amazing job with introductions and easing our dog into the surroundings. He and Touré took great care of our dog during our recent trip. We'll definitely be using The Pack for future boarding and daycare. read more

Randy and team are fantastic. When my girl started day care she was timid and fear aggressive. Within a few weeks she was greeting other dogs in the neighborhood and making friends in day care. She's always excited to go. I just love it! read more

Randy is such a kind soul and I couldn't appreciate him more than I do! He took such great care of my girl Bowie, and after our quick meet and greet (I had a family emergency and Randy was so accommodating and very understanding that I was a bit scattered) I knew and felt to my soul that Bowie was in fantastic hands. She got to meet Fomo the cutest black and white baby (dog) and they became friends. The center was clean and so inviting. When I came back to pick Bowie up she was happily sitting in the window waiting for me. She does love a good window so that brought a huge smile to my face after having a very sad and stressful few hours away. So, all in all The Pack and Randy is a definite 10 out of 10, would highly recommend!!!!! I know when I need to take my girl back again that she'll be well taken care of, and that's so important to me always! read more

Just got my approx 8 year old rescue adoption home from Randy's. I was worried he might be traumatized because his foster parents said he suffered from separation anxiety. Everything was perfect. Randy cares!!!! Roger Eliassen read more

Randy and crew are great! Randy is terrific in creating a space for dogs to feel welcomed . So grateful for this neighborhood gem.

Randy and the staff at The Pack are awesome. The set up there is super cool and you can immediately tell how much Randy cares about the dogs & the humans when you meet him! The Pack is quick to respond to questions and reservation requests and incredibly accommodating to any special needs your dog may have. One of my dogs is a super anxious gal and Randy cared for her so well. Both my dogs boarded recently at The Pack and Randy was super flexible with our return time after our flight got delayed. read more

The Pack is absolutely amazing!! The owner, Randy, is such a joy - he makes everything easy through great communication, experience with all types of dogs, and lots of care for the pups. Randy sends updates throughout the stay, and he makes sure that my dog, Bruno, has a blast and is super safe and cared for when I'm out of town. Randy goes above and beyond! read more

I've known Randy for years through the dog rescue we both volunteered at, so I've always known first-hand that he was great with dogs. But this was the first time I've boarded a pup with him -- and it was just as awesome as I'd expected! I felt really safe knowing my 7-month-old rescue girl was in such capable hands, and Randy was awesome about sending video and updates about her progress. I won't hesitate to book with The Pack again! read more

Randy takes great care of my two Chihuahuas. They come home worn out and happy. His prices are also fair and he gives a discount to dogs from rocket rescue! read more

The Pack was a great place for us. Our Luna is really shy and has a tough time with other dogs, and struggles when she's away from us. So we were super anxious about our planned 11-day trip overseas. Randy reassured us before we left, and he went to extraordinary levels to ensure Luna was comfortable and was, eventually, able to interact with the other dogs there. He was also responsive and easy to communicate with. We're extremely to have found a place we can leave Luna when we need to. read more

The pack is so awesome, I had to board my frenchie Bentley here for a week and Randy took such great care of him, he sent me pics and updates during the week. If and when I need boarding or a pet sitter this will be my go-to from now on. Thnx so much for taking good care of my Bentley. read more

Randy watched my baby so I could be there for my dad's birthday. He is kind, thoughtful, attentive, and clearly loves dogs. He took time to get to know Emma and all her quirks ahead of time and it was clearly a great fit - she was so happy when I picked her up! Randy sent photos and gave me updates on how she was doing. I highly recommend him! read more

My dog wanted to completely abandon me and move in to The Pack permanently after staying with Randy for only a few days, so yes, I would say it was a success. Smile. On a serious note, I am always nervous to leave Marshawn with anyone because he's a rescue with a traumatic history and while he's super sweet with people he knows, he can be a bit unpredictable with those he does not know. However, Randy was very kind to Marshawn and sent me video of him during the second day of his stay and that really eased my nerves. I was grateful to Randy for being willing to care for a dog with fear issues, and for helping me to feel comfortable. The price was affordable and the pick up and drop off times were flexible which was very helpful because of my work hours and also the hours that we were flying out and coming back. I would definitely use this business again and I'm very thankful for this experience! read more