Hands down, Christi is the best dog walker in the East Bay. She is a first a dog lover, who is…read moreconscientious, organized, and thoughtful. Her pack walks exhaust the dogs while being safe and exciting for them. Her dog sitting sets my mind at ease as she knows dogs, her level head and knowledge ensure peace of mind while we are away.

this is also a long overdue review, I have used BARK AROUND THE BLOCK for many years. and…read more her staff are excellent. my dog; Rommel, a French bulldog he absolutely loves walking with her. She socializes the dogs with the group walks offered in the afternoons or morning walk. during the ongoing months The scheduling and communication is excellent ! My dog has improved greatly in all aspects of his socialization as well as his obedienc. Believe it or not for his breed he is so chill now. He loves his group walks! The trails are varied which is fabulous and keeps it interesting for the dogs. I have been extremely pleased with the excellent level of service provided by Bark Around the Block She is deserving of the Best Dog Walker of Alameda for the consecutive years, it has been awarded to her Company!

I wanted to let this go. But I can't. We brought our two…read morecats to Park Centre right after adopting them from the shelter. We were concerned that they had kennel cough. It was pricey, but they seemed to really care for their patients, so we put our trust in them. That trust was betrayed. In the 10 years our cats patients here, we repeatedly brought Lily's perpetually dirty nose and ears to the vet's attention, only to be brushed off each time. It was only after we got her a small procedure and they did a horrible job with the suture removal (see photo for the 2" piece of suture material they left in her that we had to extract) and pushed for many expensive tests that turned out to be unnecessary that I began to doubt their competence. We took them to another clinic where the vet immediately diagnosed a serious ear infection, based on her dirty ears and nose. We've now been fighting the infection for a month, with no end in sight. The new vet is culturing the infection to figure out what to do next. It appears that she has had this infection since our first visit to Park Center more than a decade ago. Park Center's incompetence has imperiled our cat's health, and is costing us hundreds of dollars (so far). It turns out that there is a deeper story here. Like many vets, Park Center has been purchased by a private equity firm, which means they are being managed to extract profits. I urge you to check the private equity-owned vet map to make sure that profit-driven neglect isn't going to harm your beloved pet. https://privateequityvet.org/vet-list/map (It turns out that the firm that acquired Park Center is JAB Holdings, a private equity firm based in Luxembourg whose founders were Nazis.)

I honestly cannot remember the last time I wrote a review for anything -- but I'm concerned about…read morethe care here and think other pet owners should know what happened, especially if you care about getting clear, honest communication about your pet's health. For context: we'd been going to this clinic for five years and always felt good about the care. That changed after our most recent visit. I specifically scheduled a full examination (with specific concerns about allergies and seizures) for my dog before we left town for an extended trip, so she'd be fully checked before we were away. The vet didn't speak with me at all after the exam. It was only after the visit (around three days after) that I noticed a mass on my dog's side, so I emailed the clinic to ask whether the vet had happened to notice anything during the exam, since nothing had been mentioned to me. I was told that the vet had noted a mass and recommended monitoring. And, I was also told the vet was "happy to look at the mass again at no charge." The need for reexamination worried me so I followed up to ask if it is urgent. I was told "consistent monitoring is fine, not urgent at all." There was some back and forth with scheduling another visit, which prompted me to email asking for clarification on the inconsistencies during our communication. Instead of a written response, I got a phone call from the medical director. On that call, the medical director told me the vet actually meant to write that she did not see a mass -- the opposite of what was shared with me via email. When I pointed out that made no sense (if there was no mass, how could she have advised it wasn't urgent?), I was then told the vet's note reflected me telling her I'd found a mass, and that masses "sometimes don't show up" at the vet visit. I had to explain that this was also incorrect -- I hadn't noticed anything until after the appointment, which is why I'd emailed asking in the first place. So, I was given three different, inconsistent explanations. I tried to ask and understand what happened. I can accept a missed diagnosis--as long as we can work together to address it. However, their explanation was very opaque. As I asked more questions, I was told that she has a family and has to go (which I understand as it was 6pm). But I was disappointed when she followed that indicating that I wasn't a good fit for the clinic and should go elsewhere. I was only trying to reconcile the inconsistencies in the information they provided and have only been requesting explanations to what happened (and not refund/ compensation). Not to mention, she made various comments about my personality as I was trying to understand what happened and requested answer to the questions I outlined in my email to the clinic. To her credit, the medical director stayed on the phone with me for 25 minutes (with me pushing for more information and understanding what happened) and did offer to have the mass checked herself at no charge. I've gone ahead and scheduled that follow-up, since I already paid for a full exam that should have covered this. But I'm left unsure whether this is the standard of communication and record-keeping I should expect. Meanwhile, I've reached out to other vet clinics, which these days, may take awhile to get off the waitlist. I'd encourage folks to review their own pet's records closely and ask questions if anything seems off, because not all information may be shared with you otherwise.

Thank you so much. It was a lovely experience. I could tell that the dogs were in good shape and…read morethat they were loved and cared for. Definitely would recommend your space you made it so much easier for me to do what I need to do and not worry about my lovely animals.

Buddy returned home a very happy camper. Thank you for your attention to all his needs and…read morepreferences. I unreservedly recommend The Pack to anyone needy doggy-daycare or longer stays.

Booking was easy, we got groomed here before. Our stay was 4 days. I received daily photo updates…read more They called me when his eating habits changed. They are very attentive and even give you a report card at check out. We love WAG Oakland. 10/10 recommendation

Shame on you Wag Hotel!…read more I scheduled boarding for my dog Hans at your facility back on 1/28 in preparation for a trip to Japan on May 3 - 8, which you accepted on 1/31. However, when we arrived at your facility on May 2nd, the day before my flight to Japan, your front desk staff informed me that Hans' 5/2 - 5/8 boarding was being denied due to him having a heart murmur condition. Even though I've been a loyal customer to you for over 10 years; and that Hans' heart murmur condition had already been noted in your system since 2024; and given that my flight to Japan was less than 24 hours away; and given the fact that your facility waited until I was at the checkin desk in order to inform me of Hans' boarding denial; I was still told that there was nothing that your facility could do and that it was simply following company policy. Luckily for me, I demanded to speak with a manager who then took it upon himself to assist me in finding another facility that would board Hans at the very last minute. So kudos to that manager. However, you should know that he had to make several calls going down your "other recommended facilities" list in order to find a facility that was willing to board Hans on such short notice even with him having a preexisting heart murmur condition. So again, kudos to that manager. So unfortunately, this is how our relationship ends after I've been a loyal customer to you for over 10 years. Policy aside, not only should I have been notified far in advance to my May 2nd boarding schedule, but that I should have also been given an accommodation due to the last minute nature of your notification. It was simply amazing to me to hear both your Manager, and your front desk staff all admit that a notification error had, in fact, been made by your boarding authorization unit, but due to company policy there was nothing that could be done and that Hans would simply have to boarded elsewhere. Obviously, both my years of customer loyalty and the fact that your authorization unit had made a horrendous mistake, made absolutely no difference whatsoever in my situation. So goodbye, and again shame on you Wag Hotel!

My dogs been coming here for almost 8 years. The staff and doctors are kind and always informative…read morewith the vaccines and care they give my dog. Quick turnaround too to get your dogs seen.

I would prefer to give ZERO stars…read more It's never good to feel like you've been ripped off. It's also never good when you have that feeling that you can't trust the vet and staff to have your pet's best interest in mind. I walked out feeling both. Brought my dog in for a swollen ear couple weeks ago. They found so much more wrong with her that I'm skeptical that she actually even needed treatment. Within a couple days, after over $1,500 treatment (and hard sell tactics), the dog's ear reswelled. Doubt she actually had a foxtail in her ear (the one on the tube they showed me could have come from anywhere). Told to come in for a recheck (not a follow-up) for another $160. Same vet seemed ok with the swollen ear this time around. Was draining really needed? Going to this vet...it feels like they're trying to pad the bill...a lot. Lesson learned. Time to find a new vet practice.

I have brought my dog to Happy Hound for over twelve years, after we tried another doggie day care…read more The staff at Happy Hound knows and cares about all the dogs, they have a thoughtful system for placing every dog in the appropriate group based on the dogs' energy level and temperament (mine is cranky with other dogs and wary of people), and the staff (all great) really understand how to accommodate different dogs -- no matter the size, breed or personality. For years my dog was there five days a week as I commuted into the City, and I always knew she was safe and happy there. Really the best facility for boarding dogs. M.A.B.

Short version, they stole $2500 from us, and we heard they are oldschool and use punitive measures…read moreon the dogs. They claim to be positive reinforcement only, but I heard this from one of the two licensed dog behavioralists in the area. This tracks with talking to the boss and hearing her talk about the "alpha" which is antiquated terminology. long version - we were researching a place to board our dog, and went for the 1 month board and train. We then heard that they use punitive measures when training the dogs so in less than 24 hours we canceled. They take half the money as a deposit, which in this case was nearly $2500. We asked for a refund and they said no. They said it's in the contract, which it is, but they do not make it obvious, and certainly nobody told us that verbally. You really have to read that thing. They said we could use the money toward future services but as they use punitive measures we will not be working with them. So, they stole $2500 from us. Be careful of what you're getting into.

I have used this service multiple times over the past three years. I have nothing but good things…read moreto say about them. They are responsive, realiable, and a joy to work with. There is one particular sitter, Emily, that has been watching my cats for multiple vacations. When I ask for her, Fetch has been great about making her available. When she hasn't been available, the others Fetch has used have been fantastic. I highly recommend them for whatever pet sitting, care, etc. that you need.

I cannot say enough good stuff about this group. AND, most importantly, I trust them with my…read moreprecious Sam.

We have been boarding our dog and sending her for daycare to the Barkmont for about 3 years now. It…read moreis a fantastic safe place for her and a good price given other options (many more expensive options don't even have playtime included!!). She always runs right in when we drop her off and we can tell she has a lot of fun when we watch her on the webcam. Her latest stay was 2.5 weeks and while she was exhausted when we picked her up from playing so much she is very healthy and happy. In situations where our travel plans have delayed us in picking her up, they have always been incredibly kind and understanding. We started adding walks to her long stays so she gets some individual outside time in addition to all day inside playtime. I have nothing but good things to report about the Barkmont and they make being a dog owner in the Bay so much easier. I also think they are just really good people, I heard they now partner with local pet rescues to give their foster dogs some socialization and love. Makes us feel good supporting them. Picture is from home but the boarder in question.

This is an updated review. After getting my dog Ollie neutered - we returned to the Barkmont. I…read moreadmit that I tried another daycare facility - with not good results. At the other facility, Ollie for the first time displayed separation anxiety. The first time he did so, I thought he was just a bit nervous. The second time he had that look in his eyes that said, "do not leave me." Recently, we returned to the Barkmont. There was and continues to be a completely different response from Ollie. HE CANNOT WAIT TO GET IN THE DOOR AT THE BARKMONT. He absolutely loves the staff - professionals who are all very loving, kind and tender with the dogs. I should add that Ollie is somewhat of a higher maintenance dog - a 2-year-old 80 lb Samoyed who is an attention hound. I really like that the Barkmont has cameras so that you can log into to see how your fur baby is doing during a stay. The dogs are constantly monitored by staff who are in the various rooms - to ensure that no one gets out of line. Alot of additional services - meals, walks, bath etc. Kirk and Amanda - the owners both love dogs. They have provided in my opinion the VERY BEST DAYCARE FACILITY in the Bay Area.

Staff were really friendly and professional. They offered lots of treats to calm my cat.read more

Office said they would email me ear swap report and dental estimate. Never received. Safe to say…read morethey have probably deleted me from their client list.

Ming has been great for our puppy! Her knowledge and care has made a been a huge help that has…read moreeased the craziness that comes with getting a puppy! Whether pack walks, day care or training, we know our beast is in good hands.

Ming has been an amazing addition to our family's and our dog's life! I truly feel like we hit the…read morejackpot -- she is considerate, thoughtful, communicative, knowledgeable, and wonderful with our dog!