Hands down, Christi is the best dog walker in the East Bay. She is a first a dog lover, who is…read moreconscientious, organized, and thoughtful. Her pack walks exhaust the dogs while being safe and exciting for them. Her dog sitting sets my mind at ease as she knows dogs, her level head and knowledge ensure peace of mind while we are away.

this is also a long overdue review, I have used BARK AROUND THE BLOCK for many years. and…read more her staff are excellent. my dog; Rommel, a French bulldog he absolutely loves walking with her. She socializes the dogs with the group walks offered in the afternoons or morning walk. during the ongoing months The scheduling and communication is excellent ! My dog has improved greatly in all aspects of his socialization as well as his obedienc. Believe it or not for his breed he is so chill now. He loves his group walks! The trails are varied which is fabulous and keeps it interesting for the dogs. I have been extremely pleased with the excellent level of service provided by Bark Around the Block She is deserving of the Best Dog Walker of Alameda for the consecutive years, it has been awarded to her Company!

We have been bringing our dog to this vet clinic for almost 13 years. In the beginning, the care…read morewas great, but in the past two years or so, things have gone downhill. The staff can be rude, indifferent, and sometimes unaccountable. Phone calls rarely get answered in real time. I've never had this experience with another clinic - if they can't answer, most will at least acknowledge you and put you hold. One time I even had to come in person because no one answered the phone, despite being on hold the whole time. When I walked in, there were no other patients in the lobby, so it's unclear why calls aren't answered. Again, there is a pattern of not answering the phone. I also have always found it odd and somewhat off putting that the front counter displays a sign suggesting the "most valuable gift" is promoting referrals to others. Very business forward... The last straw for us was having to wait two weeks for a tech appointment (for an injection) when our dog was itching a lot. They had no other options to help her feel comfortable in the meantime and didn't seem to care, so we ended up going to another vet who could see her the same week. We appreciate the care they gave our dog over the years, and we've always had a positive experience with Dr. Rabbi. Unfortunately, due to the drop in service and attentiveness, we will not be returning.

LOVE, LOVE, LOVE THIS PLACE! I have been to other VETS where they weren't as friendly, we waited…read moresuper long & they overcharged us so much!! The staff was wonderful, welcoming, informative & super sweet! Prices were fair, we didn't feel like they were tryna upsell or pressured into spending all kind of money on unnecessary things. Will definitely be coming back here from now on. Fabiola helped us and I forgot the doctors name but she was sweet also. Highly recommend!

Beware! Randy will steal your dog! My dog loves it here. I…read morebasically work to keep my now bougie rescue dog in day camp at Pack. Staś comes home happy and tired. It's a wonder he comes home at all because he doesn't want to leave. I highly recommend The Pack. My dog came to me as a resue; shy, starved, not socialized to humans, and fearful of men. Randy and his staff have worked miracles. Staś is confident and a happy boy.

UPDATE: I want to…read moreclarify several inconsistencies in your response. You told us directly that you did not see what happened and that there were no cameras, which is why we were concerned and asking questions. In this public reply, you now provide specific details that were not communicated to us at the time. You also told us Oso had an amazing stay with no issues. We were never told he was "cranky" or had behavioral concerns, and we do not understand the reference to "his age," as Oso is a young dog. We have text messages showing no issues were reported. Communication was a major issue. We received no proactive updates, had to follow up multiple times, and the last time we heard from you privately was January 5th -- yet you are responding publicly here. You state you offered to cover vet costs, but also describe the refund as a generous gesture. If the refund was meant to resolve everything, that was never communicated. We followed up based on what we were told. You also did NOT check in about how my dog was doing, you only replied because I send you the vet bills. I have the messages here if you'd like me to add them. I was told by you that pressure had to be applied to Oso's eyes to release the other dog; ground beef was never mentioned at the time. We have vet notes and photos showing concerning head injuries that do not align with your explanation. Readers can review both responses and decide. Our review is based on documented texts, veterinary notes, photos, and repeated attempts to resolve this privately. We only asked how our dog was doing with other dogs because again, we had to double text you. It was an excuse to get your attention because we had to double text. The issue has always been lack of communication and transparency, not our dog's behavior. ---------- I normally don't write reviews like this, but I feel like people should know what happened during my dog's stay here. I wasn't told that my dog had been in a fight until about two hours before pick-up. No matter who started it, something that serious should've been communicated right away. If I had known, we could've picked him up immediately or made different plans. Hearing about it last minute, after almost a whole day had passed, just wasn't acceptable. When I arrived to pick him up, he was dirty, injured, and clearly not himself. He didn't look happy at all, and that was really hard to see. It wasn't just a quick scrape, he had multiple injuries that weren't fully explained to us. The owner only mentioned injuries to his paws. When I pointed out the injury to his testicles, he seemed shocked and had no idea it had happened. We were only told about his paws injury that happened while he was put in a cage and got stuck in the cage. That told me my dog wasn't fully checked after the fight and according to the owner he does not know how long he was stuck like that or how it even happened. Throughout his stay, I barely got any updates, just one and only after we double-texted. Before the stay, I sent a long email with important information about my dog's needs and it was never acknowledged. Communication overall was extremely poor. When we talked in person, he thanked me for keeping my composure and being nice about the situation. The truth is, I stayed calm because I didn't want to cause a scene on Christmas Eve but inside I was furious about what happened to our family member. Any dog owner would've felt the same way. To be fair, he did refund us for the boarding costs, and I appreciate that. But the core issue was the lack of communication and not being properly informed about what happened or all the injuries my dog came home with. Later, when I reached out regarding reimbursement for the vet bills and medication, I was told my tone felt intense and that he was dealing with a broken car window. I understand people have personal things going on, but that shouldn't be used to deflect responsibility or avoid responding when someone's pet was injured in their care. After reading other reviews, I realized my experience wasn't isolated. Several people mentioned unreported injuries, minimal updates, and hygiene concerns. It seems like a pattern, not just a one-time mistake. My dog might have enjoyed parts of his stay but none of that erases the fact that I was not notified immediately when something serious happened. I wasn't told the full extent of his injuries until I saw them myself, he wasn't checked thoroughly after the fight and the communication throughout the entire stay was far below what any pet owner should expect. No one wants to pick up their dog on Christmas Eve to find him dirty, hurt and clearly unhappy especially when no one bothered to call. I would include pictures of his injuries to show how serious this was but they are very triggering. Please take this seriously if you are considering boarding your dog here.

When I first adopted a shelter dog at 7 yo, he stayed here and was overwhelmed and had anxiety from…read morehis past. The staff here was able to accommodate him and updated me. I trusted that he would be safe with them. I took him to boarding school for two months to fix his past traumas and let him do a one month daycare here afterwards. He seemed a lot better with more socialization. Thank you to wag hotel Oakland for being patient and letting my dog thrive. I would recommend the 30 day daycare if pet parents are busy with their day or want socialization for their dogs

Shame on you Wag Hotel!…read more I scheduled boarding for my dog Hans at your facility back on 1/28 in preparation for a trip to Japan on May 3 - 8, which you accepted on 1/31. However, when we arrived at your facility on May 2nd, the day before my flight to Japan, your front desk staff informed me that Hans' 5/2 - 5/8 boarding was being denied due to him having a heart murmur condition. Even though I've been a loyal customer to you for over 10 years; and that Hans' heart murmur condition had already been noted in your system since 2024; and given that my flight to Japan was less than 24 hours away; and given the fact that your facility waited until I was at the checkin desk in order to inform me of Hans' boarding denial; I was still told that there was nothing that your facility could do and that it was simply following company policy. Luckily for me, I demanded to speak with a manager who then took it upon himself to assist me in finding another facility that would board Hans at the very last minute. So kudos to that manager. However, you should know that he had to make several calls going down your "other recommended facilities" list in order to find a facility that was willing to board Hans on such short notice even with him having a preexisting heart murmur condition. So again, kudos to that manager. So unfortunately, this is how our relationship ends after I've been a loyal customer to you for over 10 years. Policy aside, not only should I have been notified far in advance to my May 2nd boarding schedule, but that I should have also been given an accommodation due to the last minute nature of your notification. It was simply amazing to me to hear both your Manager, and your front desk staff all admit that a notification error had, in fact, been made by your boarding authorization unit, but due to company policy there was nothing that could be done and that Hans would simply have to boarded elsewhere. Obviously, both my years of customer loyalty and the fact that your authorization unit had made a horrendous mistake, made absolutely no difference whatsoever in my situation. So goodbye, and again shame on you Wag Hotel!

We have worked with these great people since 2016. They have taken care of our three pets, BradPit…read more(our pitbull), and Bruce and Ananda (our cats). I can't speak more highly of a group than I can of these good people. Dr. Cassandra Clemens and the rest of the doctors and staff are absolutely wonderful! I almost moved out of town five years ago, and keeping them as our vet was a major consideration in my staying in Alameda.

Terrible customer service…read more I brought my puppy in for vaccinations and to have her ear checked. During the visit, the doctor provided a prescription so I could fill the medication elsewhere if needed. Later, for convenience, I called back to purchase the medication directly from them instead. To my surprise, I was told I would need to schedule another consultation for the doctor to reassess my puppy--even though I already had a valid prescription that could be filled for up to a year. This felt unnecessary and appeared to be an attempt to charge an additional $80 for a visit that wasn't needed. Because of this experience, I have canceled all future appointments and will not be returning. It is disappointing to deal with unprofessional staff who do not know how to properly treat their customers. Overall, this experience showed a lack of transparency and customer care, and I would not recommend this business.

I have brought my dog to Happy Hound for over twelve years, after we tried another doggie day care…read more The staff at Happy Hound knows and cares about all the dogs, they have a thoughtful system for placing every dog in the appropriate group based on the dogs' energy level and temperament (mine is cranky with other dogs and wary of people), and the staff (all great) really understand how to accommodate different dogs -- no matter the size, breed or personality. For years my dog was there five days a week as I commuted into the City, and I always knew she was safe and happy there. Really the best facility for boarding dogs. M.A.B.

Update following the owner (Suzanne)'s response:…read more I appreciate the business taking the time to respond. I want to clarify a few points for transparency and for prospective customers considering Happy Hound. My concern was never the existence of a first-day assessment fee, but the value delivered. I have used dog daycares across NYC, Chicago, LA, and San Francisco and have never encountered one that charges more than a standard daycare day for a first-day evaluation. In many cases, the first day is complimentary. That context shaped my expectations going in. When I called to book, the 3:00pm time slot was the only option presented to me by Happy Hound. At no point during booking--or after the tour--was it communicated that the daycare credit would apply the same way regardless of whether my dog attended for a full day or only a couple of hours. Without that clarity, it is entirely reasonable for a new customer to assume that paying for a full day would result in receiving a full day of care. That is where the communication breakdown occurred. I am not disputing the sequence of events shared in the owner's reply. My concern is with the policy itself--specifically, requiring payment for a full day of daycare while not delivering a full day of service when scheduling limitations come from the business. The outcome was that I paid for care my dog did not receive. A prorated refund for the unused portion of that day would have been a reasonable, customer-oriented resolution. Sharing this simply so other prospective customers understand how the onboarding process and policies work in practice.

Fantastic web app to manage the account. The sitter that has been assigned to me, Autum, is…read morefantastic. On the walk through before our first sitting, she understood right away what needed to be done. Every day she sends a report with photos. It really is so nice to see the pics of my kitties every day when I'm away. Autumn thus far has been available short notice which my previous sitter needed at lest 2-3 weeks advance notice. On top of that, she is cool with coming every other day which saves me a ton of money. I suspect I will be using Fetch! Pet Care's services for a long long time.

Members of the Fetch Team picked up my two dogs, twice a day, and took them to Briones for…read moreoff-leash adventures. My dogs loved it and it so eased my conscious as my work schedule at the time was very long hours. I have also used them on an "emergency basis" when I took sick and a Fetch team member came to my house and exercised a new puppy who needed a great deal of attention. They are wonderful!

We have been boarding our dog and sending her for daycare to the Barkmont for about 3 years now. It…read moreis a fantastic safe place for her and a good price given other options (many more expensive options don't even have playtime included!!). She always runs right in when we drop her off and we can tell she has a lot of fun when we watch her on the webcam. Her latest stay was 2.5 weeks and while she was exhausted when we picked her up from playing so much she is very healthy and happy. In situations where our travel plans have delayed us in picking her up, they have always been incredibly kind and understanding. We started adding walks to her long stays so she gets some individual outside time in addition to all day inside playtime. I have nothing but good things to report about the Barkmont and they make being a dog owner in the Bay so much easier. I also think they are just really good people, I heard they now partner with local pet rescues to give their foster dogs some socialization and love. Makes us feel good supporting them. Picture is from home but the boarder in question.

This is an updated review. After getting my dog Ollie neutered - we returned to the Barkmont. I…read moreadmit that I tried another daycare facility - with not good results. At the other facility, Ollie for the first time displayed separation anxiety. The first time he did so, I thought he was just a bit nervous. The second time he had that look in his eyes that said, "do not leave me." Recently, we returned to the Barkmont. There was and continues to be a completely different response from Ollie. HE CANNOT WAIT TO GET IN THE DOOR AT THE BARKMONT. He absolutely loves the staff - professionals who are all very loving, kind and tender with the dogs. I should add that Ollie is somewhat of a higher maintenance dog - a 2-year-old 80 lb Samoyed who is an attention hound. I really like that the Barkmont has cameras so that you can log into to see how your fur baby is doing during a stay. The dogs are constantly monitored by staff who are in the various rooms - to ensure that no one gets out of line. Alot of additional services - meals, walks, bath etc. Kirk and Amanda - the owners both love dogs. They have provided in my opinion the VERY BEST DAYCARE FACILITY in the Bay Area.

Providence Veternary Clinic took care of my dearest cat for Seventeen years. We were always…read moregreeted with care and concern . The Doctors and staff answered questions, took care of medications, and procedures in a very professional manner. There were callbacks by phone whenever necessary. I am so grateful for their help, Sincerely M.B.

Terrible customer service. Lack of empathy for pets and human beings…read more My dog had his first vet appointment at the Providence on Webster last month. While I spent a lot of money, I was happy to know that my dog finally got some treatment for his arthritis. Due to my schedule, they scheduled me for his monthly Librela shot at the Pacific location. I got a call today (on the day of his appointment) saying that I need a record of his vaccinations before he can get his second dosage of Liberla shot. During the first visit, they never once mentioned that I need to submit his record of vaccinations, as I don't have them. They said that according to CA law, they can't give him his Librela shot without the rabies booster, which is understandable, but I wish they would have told me that even prior to sedating him, giving him X-rays and his first dosage of Librela. Since my dog desperately needs his Librela shot today, I asked if they could comped the $37 rabies shot. They said "no". I spent $1800 on the first vet visit and his monthly Librela shot is $180. I would have never done that if I would have known about their requirements and terrible customer service. The reception stood firm on their $37 rabies shot requirement, never apologized or even empathized with my frustration. It's ridiculous how fast they take our money, then make rules and refuse to compromise because they know that our pets need the car. Very disappointing.

Ming has been an amazing addition to our family's and our dog's life! I truly feel like we hit the…read morejackpot -- she is considerate, thoughtful, communicative, knowledgeable, and wonderful with our dog!

Running Amok has been wonderful for our dog, Maggie. Ming is extremely responsible, caring, and…read moretrustworthy, and we always feel confident that Maggie is in great hands. Maggie absolutely lights up when she sees Ming, which tells us everything we need to know. Our dog trainer recommended her after a long search for someone truly high quality, and that recommendation has absolutely held up. Highly recommend.