The Bri is no longer the wonderful place it was two years ago. I just moved here from AZ one month…read moreago. Nothing is the same as it was when I visited last October. An entire new leasing staff. LINSAY IS NOW GONE, leaving the two leasing ladies without training.
The first week I was here, the pool was shut down for some sort of repairs, our water was turned off for some testing, the garage doors didn't work for three days, we needed to park outside of our building. After a rain storm there were walls & ceiling leaking on the 5th floor. I actually made a phone call to Linsay, to ask about roof leaks, because of my experience in AZ. As it turns out she completely lied to me.
A neighbor resident here on the 5th floor told me it's been leaking for the past two years.
I signed my lease agreement April 28th on their IPOD. I still have no copy, & have no idea what amount I am to pay within one week. One reason is they no longer had a printer that worked, the leasing agents needed to wait until Greystar brought in a new printer. They have the new printer now, but I still have no copy of my agreement.
Brighton then turned this property over to Greystar Property Management on May 10, 2023. But, Greystar jumped the gun, turning computer programs off, before May 10th. Two long term employees that the residents loved walked off the job. Another problem, in the mail room there are lockers that Amazon delivers packages to, which has not been working for the past month plus, because our leasing agents don't have the password to set anyone up.
After the Activities Manager walked off the job, we no longer have "any activities" right now at all. Also two days breakfasts have been taken away, with another person leaving this "Greystar family".
Brighton & Greystar did not do, their do diligence by getting ready for this merger. One lady in leasing is sweet but she is on loan from Brighton corporate, she is lacking many many answers. Stephanie, the new manager is also learning the Bri senior living way, but now having to learn the Greystar way. Both ladies moved here months ago from different states.
Communication is poor to say the best, more like "non existent". Bri employees didn't know what was happening, & certainly not the residents.
Okay, now here is another real kicker, I have "BIRDS" living in my bathroom ceiling, it appears to be a family/families they chirp all day long, as well a scratching the metal, or drywall right at the air vents, assuming building nesting. This is in my master bath, I can no longer use that room, I have the door closed. I taped the birds on my phone, told Maggie (on loan from a Greystar property in Seattle), & as well as Stephanie yesterday at around 2:30-3:00, Stephanie told me they only use One exterminator for the company & it appeared the employees left early for the Memorial holiday, I called again today, she said they are still not answering. So I will be living with CONSTANT BIRDS IN MY BATHROOM FOR AT LEAST 5-6 days.
I wonder if there was a fire or flood, would that need to wait 5-6 days for the holiday too or is that an emergency?
Needless to say, this is by FAR, THE WORSE & MOST EXPENSIVE MOVE I HAVE EVER MADE,
I have been seeing several people move into the building within this past month. I can't help wondering how annoyed the new residents will be, without any of this as a prewarning.
Do yourself a favor pass on Bri @ Village for now, as it is a total mess!