Phil did excellent work on the repairs in terms of putting in a replacement diamond and fixing up…read moresome of the loose settings. Work was done within two weeks as stated in day 1 and it looks amazing!

From the owner: PGM Jewelers specializes in custom order jewelry of all types engagement rings to fashion jewelry…read more From concept to creation all jewelry is made on site.

I took in a small piece of inexpensive, but sentimental jewelry in and was delighted to find James…read moregiving it his 5 star treatment even though it may have originally sold for $5. James did some great work in putting the piece back together again, and had it looking better than Humpty Dumpty after he threw in a cleaning with no charge. If you're looking for a quick jewelry fix for a fair price and attention to details, James and Hertel Jewelers is the place.

I needed some very old rings resized and repaired and was calling around to places nearby. I don't…read moreknow why they weren't my go to (mostly because they're basically at the end of my street), but I ended up at Hertel Jewelers. Their signage doesn't accurately reflect everything they do there. Jim did amazing repair work and restored elements of my ring (add back in worn off milgrain) that other shops said they couldn't. He had them done by the next day and was super reasonably priced. Seriously, highly recommended.

The old man in the back - the jeweler- I assume the owner, is a rip off artist…read more I brought a chain in. He said $15 I picked it up. It broke outside. I brought it back in. He said that's not his repair and now he's charging me another $15 to fix it. So it's not even worth it to begin with. It was only a silver chain. Watch out he's a con artist from way back.

My husband gave me an emerald and diamond ring before he passed away. I don't wear fancy jewelry…read moremuch, but I took it out to give to my daughter, so I decided to have to cleaned up. Since my physical therapy was across the street street, I decided to take it to Korona. Mistake. I have 20/20 vision up close since I'm near sighted. Someone working on my ring switched the emerald, I now have a lesser value stone with a big black flaw , that wasn't there before. Very sad that I was taken advantage of by what I thought was a trustworthy jewelry company. Go somewhere else, go to someone you know and trust, map it out visually with the jeweler before you leave your precious jewelry to anyone. I learned my lesson.

I bought a beautifully designed 14K gold ring from Aurum. Paul designed and made the ring himself…read more I bought "on faith" since I live in California and had to trust my instincts, research on this jeweler, and on-line reviews. Before placing the order, I requested that the ring be sized down a 1/2 size - and Paul didn't hesitate to offer this service. The ring fits perfectly, is very high quality and appraised slightly above what I paid for it - so, Aurum's pricing is very fair and reasonable. I wouldn't hesitate to purchase another piece from Paul and his team.

I needed an appraisal of an inherited piece of jewelry from someone who would know what they were…read morelooking at. I was very impressed by the owner's expertise and personal touch. A lovely experience! Highly recommend.

My fiancé worked with Diane to design my one-of-a-kind engagement ring. Without having met me, she…read morewas able to craft the perfect ring for me. Yesterday, my fiancé and I sat down with her to select our wedding bands (which she also designed) and it was such an amazing experience. She created a ring for my future husband with one of the ranges in the ADK etched onto which holds significance for him. She also ensured that we were budget conscious and offered us less expensive alternatives for type of ring, weight and type of metal employed. She also asked numerous questions about our jobs as we both work in fields where the ring is likely to see some wear and tear. My fiancé and I strongly recommend, Diane to all those looking for a priceless experience without the price that often comes with "priceless".

Diane was very helpful, creative, timely, professional, and inspiring. My wedding band looks…read morefantastic and she even helped customize it by weaving our initials into the design. Also, she was very patient with me while trying to get the perfect size (quarter size with puesdo comfort fit).

The man who did my purchase was amazing. He answered all my questions and his price is very…read morereasonable and fair. I went to other places and prices were not fair. I believe this place is very good in their asking prices. I will definitely recommend this place to others.

Very strange. I took in a sterling silver ring to be sized. The owner told me that silver rings…read morecan't be resized. I've had silver rings resized over the years so I guess I'll be going to someone who knows what they're doing.

Barbara was wonderful-- from start to finish. She was able to take a family heirloom that had some…read moredamage and salvage enough to incorporate into an engagement ring that my fiancé loves.

Barb and her staff are experts in their field. They are caring, professional, and knowledgeable…read more Their prices beat any other jeweler and they only have the highest quality products. She is honest and just a pleasure to do business with. She is there for you in the years after the sale as well. I go back every few months for a free cleaning and to chat. She caught a loose diamond and promptly had it repaired. Her associates are just as pleasant to talk to and are nothing but helpful. Plus her dog is there too!

Excellent work and always reasonable and pleasant!! Been coming here for a long time…read more Mrs Linda Camm716-228-5704

my small Cartier love bracelet broke at the hinge, into 2 piece. I called Cartier to get it fixed…read morethey told me with the hinge being damaged that I most likely would have to get it sent to Paris and melted down and made into a new bracelet for 70% of the bracelet cost. I looked online to find a goldsmith and found this place. Looked at the reviews and all were positive. Took my bracelet up to the store and was met by an older gentleman. Right away I knew he knew what he was doing and he assured me that he could fix it for $50 plus tax And I would get it back the next day. So I left it and went to pick it up the next day and he did everything he said. Bracelet was well put together and stronger than the first day I got it. I give this goldsmith 10/10. would definitely recommend. Saved over $7000.

Very reasonable prices. Excellent repair techniques, friendly and kind service. I would highly…read morerecommend this business!

I was in this shop for just a few minutes but was very impressed. I brought in two older watches…read morethinking maybe they needed a battery change or were just broken. The man working educated me on what types of watches they were in the sense that they were winding and not battery operated. He adjusted them for me and explained to me that if they weren't working after that adjustment then to come back and gave me a fair quote. He did not charge me for this interaction. I was very impressed with the professionalism and knowledge. I will definitely be taking more watches here in the future.

Had such an enjoyable experience getting a ring resized. The large, chain jewelers told me…read moreresizing would take over 2 weeks because of the holidays. Imagine my surprise when Gem Design told me they could have it finished in 2 hours!!! Only a couple days before Christmas AND on a very delicate ring with multiple diamonds. True to their word, I received a call as soon as it was done only 1.5 hours after I dropped it off. The customer service experience was also wonderful. Extremely friendly staff (including an adorable Newfoundland lazing about behind the counter, ready for a friendly scratch on the head). I highly recommend this jeweler for purchases and repairs.

Just okay. Not bad, not outstanding. I had to sell some jewelry and this was a local place. I…read moredidn't want to go to a chain. The woman that waited on me was ... not unfriendly but a bit impersonal. I miss Craig's and Hofert's back in the day.