My favorite place for jewelry repair, AND to shop for new jewelry too. Picked up my new gold chain…read moretoday. It is beautiful and it is the best price I could find anywhere. I really shopped around too. Also have 2 new pairs of earrings picked out that I would love for Christmas. Friendliest service ever, and the most affordable prices around. Danny is the BEST!!! Every time I've been in I am treated like a friend instead of just feeling like a customer. I highly recommend a trip to Don Orlando in Kenmore.

I took in a small piece of inexpensive, but sentimental jewelry in and was delighted to find James…read moregiving it his 5 star treatment even though it may have originally sold for $5. James did some great work in putting the piece back together again, and had it looking better than Humpty Dumpty after he threw in a cleaning with no charge. If you're looking for a quick jewelry fix for a fair price and attention to details, James and Hertel Jewelers is the place.

I needed some very old rings resized and repaired and was calling around to places nearby. I don't…read moreknow why they weren't my go to (mostly because they're basically at the end of my street), but I ended up at Hertel Jewelers. Their signage doesn't accurately reflect everything they do there. Jim did amazing repair work and restored elements of my ring (add back in worn off milgrain) that other shops said they couldn't. He had them done by the next day and was super reasonably priced. Seriously, highly recommended.

Excellent service! Great local business. They worked with my husband to create a beautiful…read moreMother's ring for me. My husband also bought my engagement ring and wedding band there. I get compliments all the time on my beautiful rings. They're closed on Sundays and Mondays.

The old man in the back - the jeweler- I assume the owner, is a rip off artist…read more I brought a chain in. He said $15 I picked it up. It broke outside. I brought it back in. He said that's not his repair and now he's charging me another $15 to fix it. So it's not even worth it to begin with. It was only a silver chain. Watch out he's a con artist from way back.

I was so impressed by the kindness and fantastic service! Even though I didn't end up getting any…read morework done, I'll definitely be recommending them to others based on what I experienced.

I bought a beautifully designed 14K gold ring from Aurum. Paul designed and made the ring himself…read more I bought "on faith" since I live in California and had to trust my instincts, research on this jeweler, and on-line reviews. Before placing the order, I requested that the ring be sized down a 1/2 size - and Paul didn't hesitate to offer this service. The ring fits perfectly, is very high quality and appraised slightly above what I paid for it - so, Aurum's pricing is very fair and reasonable. I wouldn't hesitate to purchase another piece from Paul and his team.

My fiancé worked with Diane to design my one-of-a-kind engagement ring. Without having met me, she…read morewas able to craft the perfect ring for me. Yesterday, my fiancé and I sat down with her to select our wedding bands (which she also designed) and it was such an amazing experience. She created a ring for my future husband with one of the ranges in the ADK etched onto which holds significance for him. She also ensured that we were budget conscious and offered us less expensive alternatives for type of ring, weight and type of metal employed. She also asked numerous questions about our jobs as we both work in fields where the ring is likely to see some wear and tear. My fiancé and I strongly recommend, Diane to all those looking for a priceless experience without the price that often comes with "priceless".

Diane was very helpful, creative, timely, professional, and inspiring. My wedding band looks…read morefantastic and she even helped customize it by weaving our initials into the design. Also, she was very patient with me while trying to get the perfect size (quarter size with puesdo comfort fit).

The man who did my purchase was amazing. He answered all my questions and his price is very…read morereasonable and fair. I went to other places and prices were not fair. I believe this place is very good in their asking prices. I will definitely recommend this place to others.

Very strange. I took in a sterling silver ring to be sized. The owner told me that silver rings…read morecan't be resized. I've had silver rings resized over the years so I guess I'll be going to someone who knows what they're doing.

When it comes to jewelry- Barbara is the only person we go to, and we have been going to Barbara…read morefor years. Not only she is knowledgeable but she is very personable. She gives every customer her undivided attention no matter if you are purchasing a $10K or a $100 piece of jewelry. Or just stopping by to have something look at. Barbara and her staffs will work with you until you find the prefect piece. They never push to sell you anything that you are not in love with. And if if you don't see anything on the floor- she will work with you to design your dream piece. Oh- and the price is very very reasonable.

Barbara was wonderful-- from start to finish. She was able to take a family heirloom that had some…read moredamage and salvage enough to incorporate into an engagement ring that my fiancé loves.

If a jewelry store tells you they can't fix a piece, I HIGHLY recommend coming here because…read moreVongsack will! He did a wonderful job replacing stones in a few of my rings. One he even did on the spot. He tries to save you money by replacing a spring in a clasp instead of having to pay more. He seems quite the artisan if you need a ring designed. His prices are reasonable, he's meticulous, honest, & kind as his assistant. Thank you so much!!! We went back 3 times we were so pleased.

Excellent work and always reasonable and pleasant!! Been coming here for a long time…read more Mrs Linda Camm716-228-5704

Bill does an amazing job! I strongly recommend his services; he's attentive and quite thorough.read more

My guy is da best with great old school prices cause he's a watch master real shit go see him for…read moresure it's a family business

Jeremy and the rest of the Gem Design crew are the best around. They're friendly, honest, and truly…read morecare about their customers. Jeremy's pride in his craftsmanship shows in every piece: exceptional quality and attention to detail. There is always a beautiful variety of pieces! Everyone there is knowledgeable and happy to help you find or create exactly what you are looking for. I never feel rushed or pressured and thats why i wont go anywhere else. *(Showroom is clean and chic)

Just okay. Not bad, not outstanding. I had to sell some jewelry and this was a local place. I…read moredidn't want to go to a chain. The woman that waited on me was ... not unfriendly but a bit impersonal. I miss Craig's and Hofert's back in the day.