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    BrightStar Care

    BrightStar Care

    4.8(57 reviews)
    8.6 mi
    24/7 Availability
    15 years in business

    Review for Veronica,…read more It is a joy to have you in my home and taking care of me. You truly have a heart like Jesus, as He said, 'I have come to be a servant of all and show you the Father's love through my actions.' Your daily actions, such as always entering my home with a sweet greeting and a smile. No matter what may have occurred on your drive to work you never let it change your kindness and compassion towards me. Your daily respect for my autonomy and personal choices have been a great relief and blessing to me. Last year, 2025, was enormously difficult for me physically, emotionally and mentally. I was badly injured by a caregiver who really didn't want to be with me. She wanted to run my life instead of letting me make my own decisions. Everything was a struggle. I am still dealing with the pain and suffering from her carelessness almost a year later. You, however, are the complete opposite of that caregiver. You show genuine care, compassion and empathy to me. At the same time you keep a close watch on me for my episodes, for any unusual reactions, for changes in my body or mind that may indicate something physically is about to happen or something that is happening without my knowledge. Your daily care of me is exceptional. Everything from reading my body signs or noticing that I am in the middle of a call, task or just not ready. Yet, you come back or tell me it's getting late for something we have scheduled. This may be as simple as my breakfast or as important as helping me to get ready for my doctor appointments, my bloodwork or therapy. You encourage me to try many things that can help my health, mood or my outlook for the day. Such as, helping me relearn my Spanish while I help you with English, or walking around the house with my gait belt and walker. You keep me on top of my goals. These can be as basic as making my bed every time I get up (in the morning and after my nap). In fact, this helped me create and continue this habit. Another goal of mine is building my strength and stamina enough to walk around outside my home. This has not happened yet, as I have been primarily bed bound since February 19, 2025. You encourage my stretching in bed to keep my body as limber as possible. This helps reduce injury in case of a fall. My personal Internist, Dr. Fondren of Newport Beach certainly appreciates your encouragement and reminders to help me to regain the strength I have lost since February 2025. (when a different caregiver injured me). Once I have regained a little more endurance, then I can start physical therapy. Finally, my family has been at peace with you being my main caregiver and I love how well you and Gabbi work together caring for me. Just knowing how dependable you both are, how you communicate with each other changes, concerns and even my meal planning and cooking. My sister and my son (they both call me almost every day) are amazed that I finally have a team like you and Gabbi. Thank you Veronica for everything and I look forward to 2026 being a great year with continued great care!

    Bright Star and Barbara West do an amazing job with their clients…read more They have a very good level of clinical help available and they are very thorough.

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    BrightStar Care
    BrightStar Care - We help you with and additional training you may need. Just ask!

    We help you with and additional training you may need. Just ask!

    BrightStar Care - Our RN's provide a living room visit to assess our clients needs.

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    Our RN's provide a living room visit to assess our clients needs.

    Access TLC

    Access TLC

    4.0(28 reviews)
    4.4 mi

    We recently contracted with Access TLC to provide home health care service for our Mom. We are…read morevery pleased with the care she is receiving. We originally reached out to Nurse Mary based on a recommendation from our local church. Ms. Jude came to our home and provided all of the inforamtion and answered our questions, completely. Ms. Falcon is our primary care giver and we could not be more pleased with her. She is professional, caring and loving towards our Mom. I have complete faith and trust in this lady, and she always provides with an updated care report and how everything is going. If you are looking for home health care needs or hospice services, please reach out to Access TLC and have a conversatioon with their team. again, I highly recommend the service of Ms. Jade and Ms. Falcon. Wishing you and your family all the best on your recovery journey forward.

    As an organization that services the healthcare needs of special populations this company falls…read moreshort of reasonable expectations. A brief exchange with front office personnel makes obvious marked deficits in the areas of reliability, communication, professional conduct, emotional regulation and follow-through. If this is any indicator of company culture and overall professionalism company-wide, I would encourage those not limited by service area restrictions to strongly consider an alternate agency, one capable of meeting the sensitive needs of those they service, and whose customer service interactions better reflect the company's mission and values. For those subjected to the monopoly Access TLC has on the Ventura county service area, I cannot stress enough that you will likely be better served by avoiding any case-handling by office assistant, Gabriela P. This individual is tasked with the critical role of proofing and submitting paperwork (on your behalf) to state-level agencies. Several business days after initiating contact and verbally confirming receipt of documents and stating they would be submitted I received confusing telephone call in which she claimed no independent recollection of our conversation and reported an issue with the paperwork (which she had cleared days prior). This resulted in further authorization delays because the documents had not even been submitted. When confronted with an account of prior communication she simply blamed the situation on her having to "manage hundreds of client forms" (as is her job). Rather than apologizing or admitting fault Gabriela became argumentative and tried to take corrective action to swiftly cover her mistake. When pressed multiple times for an alternate resolution she interrupted repeatedly, mid-sentence, and in a bizarre act of gaslighting, accused me of actually yelling at her. After asking for her supervisor I received the same maltreatment from "leadership" who was again dismissive of the confusion and mistake they created. It was an unfortunate and frustrating encounter. The ordfeal was nothing short of a messy disaster. I disagree with AccessTLC's policy of delegating high priority tasks to an office assistant, rather than a case manager. For reasons mentioned, a more senior person should be appointed to serve in this role. Please be sure to request written or email confirmation from this organization on every aciton they claimed to have taken. A paper trail is necessary. When possible, contact any involved third parties to ensure a task has actually been completed irrespective of any claims made by AccessTLC. Do not trust, only verify. You cannot fully trust an organization that employs individuals who operate in this way. Beware of the "Gabriela's" of the world who seem to exist only to makes the lives other others more challenging

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    Access TLC
    Access TLC - Logo

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    Access TLC

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    Los Robles - Healthcare at Home

    Los Robles - Healthcare at Home

    4.3(43 reviews)
    6.0 mi

    My 82 year old father-in-law came from Detroit, Michigan to visit for 2 week and ended up staying…read morefor 8 months due to a sudden and unexpected illness. Thanks to the wonderful staff at Los Robles Homecare, the process and plan of action taken to handle this unforeseen problem went seamlessly. My husband and I are so grateful because we are not medical professional and had no clue how to come up with a strategy to manage his care. We weren't even familiar with the insurance carrier he had. But thankfully they accepted his insurance. Regarding the nurses and therapist that came to work with him, THEY WERE FANTASTIC! Not to be mean, but my father-in-law can be stubborn and cranky but he loved the caregivers. They were compassionate and genuinely seemed to care about him, which I believe played a huge role in his speedy recovery. We are so grateful that Los Robles Homecare was there to assist us in our time of need. Thank you for your excellent service!

    I can't say enough about the care and compassion of everyone at Los Robles hospice. From the time…read morewe met with Steve, we felt comfortable with choosing Los Robles to bring my mother home from the hospital on Hospice. Steve was very thorough in explaining how things work and had everything set up for a smooth transition from the Hospital to Home. The nurses that came to care for my mother were equally compassionate and knowledgeable and we never worried about her care. Additionally, Ian, the Chaplain was wonderful and helped us during this difficult time.

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    Los Robles - Healthcare at Home
    Los Robles - Healthcare at Home
    Los Robles - Healthcare at Home

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    The Orchard - assistedliving - Updated August 2026

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