We used this provider for my Mother's care…read more They are very well organized, expeditious and efficient with care, and extremely compassionate. They helped make the hospice process peaceful.

During the pandemic, my mom was diagnosed with Alzheimer's. It progressed quickly, and I was left…read moreto care for her on my own after my dad died from cancer in 2022. Buena Vista was recommended by her geriatric doctor at Kaiser, who told me that their care was better than that provided by her own employer. I took her word for it and scheduled my appointment with them. She was accepted quickly, and from February 2024 through September 2025, she was in their care, providing several visits to my home per week. There were some bumps in the road, which accounts for four stars instead of five (mainly due to under- or constantly revolving staffing and an original social worker who should be in an academic line of work, rather than a public-facing one), but overall, it was a positive experience and I would recommend BVH to anyone in need of such care for their loved one(s). I would have been doomed without the medications and supplies provided by BVH. Having to navigate her care by myself was more difficult than I can put into words-- you never imagine having to wipe down walls that have been finger-painted by the feces of a 70-year-old, or carrying the dead weight of a 120-pound woman from a bathroom to a chair because she's forgotten how to use her legs. Her social worker (Marci) stayed with me on the phone while I vented and cried, and offered warm words of kindness. The volunteer coordinator (Kellie) gave me friendship when my world had dwindled down to nothing but centring around my mom and her constant supervision. My second volunteer, Jacky, was amazing. We formed a friendship and still text each other weekly. Unfortunately, because my mom remained on hospice for more than the typical length of time (3 months), due to her condition, she cycled through a handful of nurses, but we ended up with the nurse we liked the most, after she came back from maternity leave. Karen is one of the sweetest people I have ever met in my life, and she always showed what felt like genuine care and concern for my mom, as well as myself. Estephany was a godsend. I feel that the most underappreciated "angels" of hospice are without a doubt the bathing assistants. They have to put up with tantrums, screaming, crying, and general awkwardness of showering and dressing injured and elderly people who are scared, confused, and sometimes violent. She felt like a friend to me in the time she was with us, and I looked forward to her visits. She was so good with my mom. I'm starting to cry as I type this because she had to endure the same weird ramblings and repeated questions three times a week, every week for over a year, and always did so with a smile. She treated my mom like a human being, with love and respect. That is probably my biggest takeaway from my experience with Buena Vista-- they allowed my mom, who suffered through this tragic disease, to spend the last leg of her life with DIGNITY, which is in short supply for the addled and elderly, trapped in their failing bodies and minds that betray them. Thank you to everyone at BVH who helped us during this dark time. Your generosity will never be forgotten.

If I could give this organization a 10 I would…read more Placing a loved one in hospice is so difficult. You question whether you are doing the right thing. These hospice nurses however, are the kindest, most gentle, and loving people I have ever met. Mark, Jhewel, and Carmelita were ALWAYS there when I needed them. Whenever I called, a real person ALWAYS answered-even on the weekends, after hours, whenever! Honestly, hand to heart, these people are angels on earth and I feel incredibly blessed that my mom and I were able to experience such love and kindness during her last days. She passed less than a week ago but I think because of their work I can bear the loss much better.

I wish I could find the perfect way to thank the Hospice Care of the Valley and the whole TEAM…read more Michelle- thank you for making everything so fast and smooth- arranging the transition of my uncle from hospital to hospice care. Jhewel- you are a real GEM! Thank you for being supportive, caring and extending your hand and heart to my uncle and the whole family. Thank you for answering my phone calls especially during the most difficult times and for reassuring me. And lastly, thank you for making my uncle very comfortable during his last hour of his life. I will always be grateful to your kindness and big heart. Mark- thank you so much! You were very supportive to my aunt and she really appreciates your kindness! Nelson- thank you for being there during the final hours of my uncle. My family appreciates your great service, kindness and great knowledge. Sylvia- thank you for all your help and support! I highly recommend Hospice Care of the Valley.

Every minute we needed assistance, this hospice provided it- from the nurses to the equipment to…read morethe prescription drugs. They remained there right up until the very end and even after my loved ones passed away. Through an extremely trying moment, their personnel continued to exhibit the most compassion and delicacy around a very difficult time. My family and I are extremely grateful with their team of doctors and nurses for the kind, loving and caring treatment. Because of all the dignity retained in the final stages of my father's life, I can confidently state that my dad can rest in peace in paradise. While not everyone would find this ideal, given that this is a part of life, I highly recommend this hospice for your families needs.

From the owner: Ohana in Hawaii means family, and family means no one should be forgotten or left…read morebehind. That is why, with Ohana Hospice we strive to become a family that cares. Our mission is to provide safe and effective care to our patients in response to their terminal illness, focused on comfort measures and symptoms management to promote comfort, pain free and dignity that they truly deserve and to support and help the members of the family as an advocate. We fulfill our duties and obligations as a core group to promote and to provide the best care as possible. We take in consideration the decisions and wishes of our patients and their families for a complete satisfaction.

This is the best medical care I have ever received or the care of others in my family. Coming onto…read morehospice scare was frightnening. Rebecca has been, more than kind, she is knowledgable but not arrogant.She is always letting me know the job to make my life easier. I feel so much more relaxed . I'd like the whole staff in the office recognized for their sinciere kindness and professionalism. Kind Regards, Theresa Delaney.

I'ld like to see this group raise their rating (for various reasons) so I expressed, journaling…read moreabout them when Marta dropped everything to come out. Communication with the doctor and home health didn't happen because I didn't know or convey side effects to the following: Do not use newfangled digital machines on everything! They are not tried and true and nothing like old fashioned methods. I talked, conveying concern to family members these were not good..turned, souring making injuries and a health trip to the hospital after home health had to remedy streaks from wounds! Tell your doctor they've done studies. Just say that was a bad move. Let's not try that again causing streaks! Next, I provided, asking to cover one of the wounds with a sticky band aid on hand! Bad mistake for home health because it went beyond blistering and caused panic! After getting The Wound Pros they said do it one way and I forgot and no one fully understood the potential of the wounds again! But it happened! Lastly, and no one could have anticipated and individuals don't need to know the details of repeated hospital admissions and rehab -- even a gentle alternative was too much for the wounds but through home health they got this patient moving again.

The Hospice Nurses, Special (awesome name) and Brenda were wonderful. They took great care of our…read moreMom to keep her comfortable and out of pain until her Passing. They also kept in constant contact with us as well. Management made sure we had everything we needed. Thank you for everything!

My mother-in-law was cared for by Blue Butterfly for almost a year while living in a nursing home…read more I fully admit I was not an easy customer. I had many questions and often called several times a week or even a day. The staff was always completely helpful and courteous, never making me feel like I was being a pain and always getting me answers right away. They were always on top of my mother in law's needs and increased visits any time something was a concern. Beyond that, when I had concerns about her health they would send out a nurse, often within the hour, to check on her and report back to me. Nino was incredible helpful and would get back to me immediately every time I called. It was such a reassurance during a very difficult time. Jason was the nurse who would visit, often three times a week. Knowing I wanted more detailed information than most people, he would send me pictures of his reports, text me every time he visited, call when things were more complicated, and always stoped to talk when he saw me visiting, even if it wasn't his day to see her. He became a confidant and someone I felt truly comfortable asking the hard questions. He really treated my mother in law like family and always showed her respect, even when he came the day she passed to declare time of death. Without any hesitation, I would recommend Blue Butterfly to a friend. They are professional, caring, and reliable. They saved us thousands of dollars and so much stress.

As a Gerontologist, serving the aging community for the past 17 years, I have the privilege to help…read morepeople with altering diagnoses that transcend into palliative and hospice. Aleksandra Dubina has surpassed the Gold standard of hospice care with the highest level of service for end of life. Compassionate caring staff are selected with grace and gratitude for the best possible care. Highly recommend. 10/10

When the difficult times comes, you want to give a best comfort and care to your loved ones. And in…read morethis time is very hard to make a choice who to go with and have a peace of mind that your loved ones are in a good hands. I've made a huge mistake, chose and agency that owned by a friend of a friend who I know, and had a nightmare for 5 full days ( the only easy part was a sign up), other than that, I felt that for them my Mom is a "piece" to make money with. Thankfully, I've been referred to Alexandra ( at that time I didn't even knew the name of the agency). From the first conversation with her that took an hour and she wanted to know everything about my mom, her situation and about our family, I felt very comfortable, I felt that she cares about people who gets under her care. I've decided to make a transfer from the "nightmare agency " to her. And it's been the best decision I've made. Transfer was very smooth and easy , she answered every phone call and text, was concerned about every single detail. When the transfer was completed, I had nurse coming to the house within an hour. He spent a good 40 min with me and mom, making sure he didn't miss anything about her health and condition. Next day, I had everyone on my mom team calling me, and with every single person I came in contact with, it was very easy to communicate, I felt warmth and compassion. Every question and concern I had was addressed. I called Alexandra and told her that, and thank her for having such an incredible team. And I came into a peace myself, feeling that I don't have to frustrated anymore with getting help, and can concentrate on spending my time with mom. I'm a business owner my self working directly with clients, and always believing that yes we are in business to make a living, but your client or patient come first. And that is what I'm experiencing so far with Alexandra and her team.

If you are looking for a place to put your loved one so they can watch TV all day this is the…read moreplace. There is an activities calendar on the wall in the living room. None of those activities are done with the residents. The staff would not even take the residents out on the patio in the backyard on a warm beautiful day. My mother spent 1 year there and it was not a good one. I could give many more examples. In my opinion, this is not a place for your loved one. Go to the CANHR website for full information on all facilities.

Angels On Tracy is a diamond in the rough. Not only is the facility above and beyond expectations…read morebut the staff goes to great lengths to ensure all residents are taken care of. I would highly recommend them over and over again.

Compassionate team from nurses, md, sw, sc, and chha. Patient is always prioritized and cared for…read more Thank you Good Heart hospice team.

From the owner: Hospice Care at No Cost to You! Free Consultation - Call (805) 422-3009…read more Our hospice care is dedicated to providing you with dignified care that promotes quality of life, comfort and convenience. We respect your personal healthcare and treatment decisions and strive to support you and your family. Good Heart Hospice & Palliative Care focuses on maximizing comfort, reducing suffering and allow individuals to maintain their dignity. Nursing consultation, coordination & symptom management. Relief for family members. In-home, around the clock hospice service. All insurance types accepted.

My grandmother was admitted into Serenity Hospice Care (operating under Good Heart Hospice) and we…read morecould not have been more pleased with the staff (Kimberly, Rachelle, and Alex are amazing). They were so gentle and caring with my grandmother. They were also informative with us (the entire family) as to what was going on and what the next steps would be. I would highly recommend Harbor Hospice should you need to admit a family member in their facilities. The care to my grandmother and to us was more than what I expected.

Thanks to Serenity Hospice Care Provider, for caring for my Grandma. We were amazed how comfortable…read moreyou made her last few days. Our family will always be grateful for Serenity Hospice Care Provider. Please accept our gratitude.

Hospice should ease the burden for both the person who is dying and their family; not make things…read moremore difficult. I urge you to carefully consider this before contracting with any hospice provider. Unfortunately, our experience with Faith & Hope made an already painful situation even harder. In April 2025, my mom suffered a massive stroke. She was placed under Continuous Care (CC), which meant she required critical, around-the-clock nursing support. We were told her case would be re-evaluated after three days. However, the care was stopped in less than 24 hours and we were given only 4 hours' notice that services would be discontinued. At that point, it was clear our needs no longer aligned with Faith & Hope's philosophy of care. We scrambled to hire private help on extremely short notice. That night, my mom was in significant pain & experienced agitation. She needed her medication adjusted and an increase of the dosage frequency to help manage her symptoms. The next day, we made final attempts to Faith & Hope to reassess mom's eligibility for CC, even though the on-call night nurse, when we asked, did acknowledge that we were free to seek another hospice provider. We waited all day for a response from Faith & Hope, but heard nothing. Faced with another evening without adequate care, we transferred my mom to a different hospice. They gave us the right care without hesitation. Sadly, our mom passed away only 4 days later. The only positive experience we had with Faith & Hope was with Nurse Theresa. She cared for my mom with compassion, dedication and a true commitment to patient advocacy. Theresa's thoughtfulness and support helped guide my brothers and me through an incredibly challenging time, and for that we are deeply grateful.

TERRIBLE & TRAUMATIZING EXPERIENCE , Would not provide a suitable wheelchair for my mom, but they…read morereferred me to a person they recommended. I paid $1200 out of pocket, only to find out that the wheelchair was far too large for my mom's small frame. Their referral would not exchange the wheelchair for a smaller size, nor would they refund any of my money for a wheelchair my mom was unable to use. I was stuck with the entire bill of $1200 and they provided no financial assistance whatsoever I ended up donating the wheelchair to the nursing facility. The worst experience of all occurred the day my mom passed away. They delivered my mother's body to the wrong crematorium, which was located approximately 30 minutes from the correct funeral home. lNever received an apology, nor did I receive a call or a single response from them, despite my countless attempts to contact them by phone, email and text. Horrific experience!!! I wish I could give them ZERO stars