Went in to get a watch engraved and they were so helpful and did such a wonderful job. Definitely…read morerecommend them.

Recently called ahead & made a 10mile trip one way to visit Rendon Jewelers with a Swatch watch for…read morerepair. The front desk person took the watch & gave a claim ticket. After a week of no contact, we called & found that no one had looked at the watch yet. The next day or so, we called again only to find out they could not repair Swatch watches. Huh? So, another 10mile/20 miles round trip to pick up the watch. Poor, poor customer service....why didn't the front desk person LEARN that this business could not fix Swatch? Why didn't one of the jewelers look at the watches received each day to determine if they could take the next step or not and contact the customer? Again, poor customer service.

This is the best Jeweler and Jewelry repair place in the entire city and probably the Valley. They…read moreprovide excellent service, are very professional and most of all affordable. If you are looking for Jewelry for a special occassion or simply need to clean or repair your jewelry, come check this place. You will not be dissapointed. I am giving this rating from my own experience.

Extremely nice and affordable repair on my husbands gold bracelet. Yes the door is locked but just…read morering the bell and he opens it. Did a great job. Will definitely go back.

I have been here multiple times for general watch repair. They put new batteries in 3 of my watches…read moreat least 2 years ago and haven't had any problems whatsoever. My automatic Rolex needed a tune up, and within 3 days, they had it running like new. They even buffed out some scratches on the watchband. The prices are very reasonable, compared to most other stores in the RGV. I took my Rolex to Deutsch and Deutsch in la plaza mall, and they were going to charge me an arm, a leg, and the clothes off my back. Added to that, the repair would take a month. I would recommend this store to all.

I went there because of the review!! Big mistake!!! Took my vintage Seiko that belonged to my…read morefather to get serviced and one of the hands had fallen off. EASY FIX I WOULD ASSUME. The SO called watch repair "Hector" broke my glass and the bezle too!!! He repalced my bezel with a cheap used bezel and and PLASTIC Cover and bent the hands so it would not hit the bezel!! And by bending the hand some glow paint chipped off!! The owners did not try to fix or take responsibility for their mistake!!! They ruined my watch and they dont know what they are doing!!! They sould stick to ONLY REPLACING BATTERIES!! THEY SUCK!!!!

Great Store, great team! Arlene is great, easy to work with and knowledgeable. I recommend them any…read moreday!

I've been doing business with Deutsch & Deutsch for over 10 years. The staff are very friendly,…read morehelpful and honest. I've found them easy to talk to and will give you the straight scoop. It's hard to find and trust a Rolex AD these days. Ana the Manager is the Best Sales Associate I have ever worked with in my watch collecting journey. I would not doubt it if she is made a Partner one day! Thank You D&D! https://www.deutschjewelers.com/rolex

We came rushing in since they close at 1pm. The owner was careful to replace two watch batteries…read moreand fix the numbers on the face of the watch. He's been doing this for 51 years and is the best. He was kind and stayed open 20 extra minutes to complete the job on our watches. I wouldn't go anywhere else in the Rio Grande Valley aka the 956.

During a recent trip to the Rio Grande Valley, I had two Seiko watches that I decided to present as…read moregifts. However, both watches needed batteries. In addition, the band for one of the watches needed to be resized. Since I am not from the area, I decided to first try Zales Outlet that I discovered (via a Google search) to be located at the Mercedes Premium Outlets in Mercedes, Texas. Since neither of these watches were sold at Zales (and the company does not carry Seiko), I was concerned that the store wouldn't even consider working on them. However, I thought that it was worth a chance to swing by the store. After all, I have always had good experiences at Zales jewelry stores for things like battery replacements for finer watches. The store is located in the Mercedes Premium Outlets shopping center. This is a surprisingly nice set of stores located just off of I-2/Hwy 83 in Mercedes, Texas. It was very easy to find parking nearby the entrance to the shopping center near the store. The store itself is very clean. It is located as a corner store in the outlet mall -- across from Brooks Brothers and Pandora. It is caddy-corner from the Gap Factory store. The best part of this store was the customer service. It was attentive, friendly and highly professional. I was immediately greeted by several employees. I asked about battery replacement and resizing/adjustment for Seiko watches. I was immediately told that they would as well as the cost of each service. In fact, I found the quote to be quite low and relatively inexpensive! Two of the women immediately worked on the watches. Opening a watch can often be a cantankerous ordeal (because different watchmakers use different designs for accomplishing this). However, the two women worked together and replaced the batteries very quickly. In addition, the woman who adjusted the watchband was very patient. It had to be adjusted four times -- and she did this with a gentle and authentic smile. I checked the timing of both watches before leaving. They were working well. I was very pleased with my experience at this Zales Outlet. Not only did I receive exemplary customer service, I listened to one of the other employees assist a set of customers with a jewelry selection. He was not pushy (in trying to obtain a commission from a sale). Rather, he carefully listened to what they were looking for and did his best to help them. They were very happy with his assistance too. The next time that I visit the Rio Grande Valley, I would like to return to this Zales Outlet. The store is amazing! They offer very nice items at remarkable prices. Moreover, the customer service is much better than I expected. This is the type of customer service that one expects at a very high-end jewelry store that charges exorbitant prices. Yet, Zales offers remarkable watches, jewelry and services at even more remarkably budget-friendly prices. Thank you, Zales Outlet in Mercedes!

Best jeweler in Texas. Does awesome custom designs. Great eye for detail. Very attentive and…read morecreative to make sure the customer gets exactly what they imagine!

This gentleman did an amazing job on my woman's gold bracelet. Removed links and put together…read morewithin the same day. Very affordable and quality work! Give this man your business!

The owner was super friendly and did a fantastic job. I had prongs checked on 2 rings, and on my 1…read morecarat ring changed from a 4 prong to a 6 prong. Plus I had both bands widened. Fast service for a fair price. Will definitely return if needed.