Giving one start because I was turned away by the guy at the front desk. I went in with a piece of…read morejewelry that has lots of meaning to me asking if I could get it redone and he said no because the price was going to be too high. I wasn't asking how much it was going to be or if it was worth it, I just don't want to get rid of the gold this piece of jewelry has. I went here for all the nice reviews they have but my experience was horrible. UPDATE: the owner decided to comment about this so I decided to do so as well. How sad it is to know that even being a business owner you have no professionalism to simply admit y'all did wrong. 1. It wasn't a ring 2. Gold is gold. My CHAIN, not ring, had popped and all I wanted was to fix it. Sorry y'all have no experience to do the job I guess. Readers looking for a good jewelry store, I recommend Twins Jewelry!

Shannon is awesome!! Made this necklace out of my grammas 25th wedding anniversary ring. I…read moreabsolutely LOVE IT!!!

Best jeweler in Texas. Does awesome custom designs. Great eye for detail. Very attentive and…read morecreative to make sure the customer gets exactly what they imagine!

From the owner: Since 2005, Portillo Jewelers has been a premier source for fine jewelry retail and repair in the…read moreMcAllen area. We're known as "The Engagement Ring Experts," and we can help you find the perfect ring regardless of your budget. From diamond solitaires to halo, modern, vintage, or classic styles, we have a variety to choose from. We even offer custom design services and can create the ring of your dreams from a picture or sketch. Quality of both product and service is important to us, which is why our locally owned business focuses on creating relationships with our customers. We hand pick each piece in our store and will provide no-pressure, knowledgeable service during every visit. Aside from engagement rings, we also feature watches, fashion jewelry (such as rosaries and birthstones), wedding bands, and other special love tokens. Celebrate a life milestone with something you and your family with cherish for generations.

I brought in a grandfather clock that had not worked in over 10 years. They were able to repair it…read moreand it only took a few weeks. They also delivered the clock to my house and set it up for me. I am very happy with the service!

From the owner: Precision Battery Replacement, Expertly Done General…read moreMovement Service (overhaul) Repairand cleaning in gold and silver jewelry.

Always find great stuff that never go out of style, everything is always clean and well organized!!…read moreAlways recommend.

I enjoyed browsing at this location, they had a lot of nice find. I would've given them five stars…read morefor their content, but their prices were very ambitious. I found them to be a little bit overpriced. This place is much bigger than it seems from the outside, when you go when it opens up to several back rooms. It's kind of like a little treasure hunt.

fantastic and prompt service from this watch retailer. I ordered a great maquina here and it was…read moreshipped very quickly and in great condition for a fair price. I will be visiting next time I'm in the area.

They actually deserve just a 3.5, but I'm feeling generous towards them right now just because…read moretheir selection tends to be so solid. Montalvo is the kinda big fish in small pond type of game that is kind of annoying. I mean, I'm all about supporting local businesses, but the uppity attitude of a local gone big is just too much sometimes. They love the fact that they carry so many name brands (their jewelery collection includes Scott Kay, Yurman, and Dweck and their watch collection includes Jaeger, Breitling, and Omega), but they kinda flaunt it. To them, if it carries a name brand, that should sell itself and they shouldn't have to do any work. The salespeople here are trained to be pretty and smile a lot. And point out the diamonds. Evidently that's what makes things worth buying. I have huge issues with salespeople that don't know their out merchandise. If you don't know the material, at least look it up. Each of these major brands will give booklets explaining their pieces--the least you could do is get the book out and pretend to look for an answer to my question. My other major beef with this store (and this really happens in most places in the Valley, so I can't be too upset about it) is that if you don't look like you speak Spanish, they'll talk about you right in front of your face. No, I'm not Hispanic, but I do speak Spanish and telling your employee not to give me too much time is just stupid. Spanish is just so commonly spoken, I'm not sure why you'd think that would be okay. In the end though, they can get some hard to find pieces and they generally are pretty professional. I'm willing to give them that extra half star only because they are the lesser of some other evils as far as jewelery stores in McAllen. In other cities they just wouldn't last.

Súper recomendado, la hicieron así como la pedimos, cada detalle…read more ***EDIT*** esta fue la primera esclava que compré aquí, después compré otra para mi niña. Y hasta el día de hoy estan bien, el desgaste a sido mínimo. Pero las 2 ultimas que compré PÉSIMA calidad, ya una persona lo comentó antes y tal parece que no an arreglado ese detalle. Las 2 ultimas esclavas se abrieron bien mal de la parte de abajo haciendo que se cayera una de ella, lo bueno que estabamos en casa y me pude dar cuenta q la niña ya no la tenía, la encontré debajo del cojín del sillón . Cheque la de la otra niña y efectivamente estaba a punto de caerse también. Las llevo a "arreglar" y a pagar $60 cada una nomas para que me dijeras que necesito cambiar toda la plancha de abajo O que la lleve de nuevo cuando se abra de nuevo (like wth) para que las HAGAN DE NUEVO . Uno no va a comprar una joya de casi 1,500 para que en unos meses la tenga que reconstruir totalmente. Es un pésimo error de fabricación y no se responsabilizan y aparte te quieren estar cobre y cobre por las reparaciones . Ultima vez que compro en este lugar. Que feos que no reconozcan que están haciendo el broche muy mal. Y si son niños y son activos, las primeras 2 también son de niños activos y a esas no les a pasado ese problema. Ni con otras pasa eso. Ahora tengo miedo ponérselas otra vez, en unas semanas se van a volver a abrir y otra vez a pagarles hay no. Ahora no se ni que hacer con ellas ya no quiero pagar y pagar para que me las reconstruyan. Ahora otra cosa que quiero mencionar cuando las mande ordenar las pedi de 25 gr y al recibirlas me las pesan y me dice la muchacha ah le falto poquito para los 25 y yo "ah pues le descuentan por q yo pague por 25?" Y me dice No por que solo es poquito osea que si me le hubieran puesto de mas si me lo hubieran cobrado. Pero bueno en ese entonces así lo deje. Y ahora lo mencioné para que la gente que va a comprar ponga bien atención y pongan atención al broche que les hacen especialmente si es para niños. O mejor aun vallan a otra joyería donde si hagan bien las esclavas y duraderas. Donde se a escuchado que las tenemos que estar repare y repare y peor aun reconstruyendo totalmente .

From the owner: Highest Quality Gold, Silver, Watches and Repair Services ::…read moreSoldering and Repair :: Ring Sizing :: Mounting and Prong Retipping :: Stone Replacement :: Cleaning and Polishing :: Wholesale Jewelry We ensure a superior customer service while browsing through our store and finalizing your purchase. We hope to see you in our location and see the latest trends in jewelry in our store. We will be happy to assist you in your purchase.

If I could give this place a negative star rating I would. This is the WORST, but the WORST place…read moreto get any kind of jewelry. First thing costumer service is horrendous and I mean that. They would rather fight you over the phone then to have a reasonable agreement or even conversation. They are more than likely to give you one price and then come up with some other bullshit. Moral of the story don't even think about it with these people.

HORRIBLE CUSTOMER SERVICE & JEWELRY is CRAP, I will be finding another jeweler for my business,…read morebecause they do a good job at selling but once you have an issue they are rude and act like they don't care since they've already gotten your money. We placed two separate orders and left down payments and never heard back from them. It took us 2 months later to call and ask about our order when they said "oh, we can't make it" but we'll give you credit . Hell no we want our money back and this has been over 6 months! Then I paid 850.00 on this ring that has broken TWICE and I've had to pay to replace both times. This second time it's at there store now. Horrible service save your money go somewhere else. I asked the lady yesterday how much we've spent since purchasing our jewelry there and it's been over $15k and for me to get shitty jewelry like this. Don't waste your time! And when you call number it's ALWAYS the same thing they'll call you back because there so busy and not once have we ever received a call. the ring I purchased was 850.00 and completely fell apart so I asked if I could exchange it they wanted to give me 400 credit . so I said no and now I have to pay again to have ring fixed because this is the second time it's broken. DONT WASTE YOUR TIME OR MONEY WITH THEM. ESPECIALLY THE HOUSTON LOCATION... THEY SUCK!!!

Dropped 8 storage boxes of coins off at their store on Tuesday afternoon. Super helpful and…read moreanswered all my questions. Had a quote for the purchase ready for me on Thursday after lunch. Drove over and closed the deal. They were the best in all aspects of the sale, if I could give them a 10 I would have. Highly recommend you take your coin business to them.

Great place! People are friendly and the watch wizard Patrick can fix anything. Very knowledge…read morestaff. The service is bar none.

Service was okay, not to mention the sales associate was unable give me basic information regarding…read moretheir products. Perhaps she was new. All-in-all, it's an overpriced novelty store for locals (to put it bluntly, it feels like a fruitcake's closet). It is extremely cluttered in there.

This place is so cute! I relocated back to the valley after 17 years and am so happy to see that we…read morehave a place like this here! So many amazing finds and I was helped promptly! The staff was knowledgeable and courteous and made things easy for me. If you are looking for a nice gift or something for your home check this place out! You won't regret stopping by and finding the perfect gift for your loved one! It's conveniently located in McAllen on 10th street and has plenty of parking.