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The Oak Insurance Group

1.0 (1 review)
Open • Open 24 hours

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20 days ago

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AssuranceAmerica

AssuranceAmerica

(89 reviews)

I would give this company zero stars if it were possible--this has been an unacceptable experience…read morefrom start to finish. This has been one of the worst insurance claim experiences I've ever had after an accident. There is a complete lack of communication. Calls and emails go unanswered for days, and when you finally reach someone, you get inconsistent information or promises that are never followed through. I was told I would receive a rental assistance for five days, only for that to suddenly change to two days with no clear explanation--while my car is still sitting at the shop waiting on approvals. The claims process is extremely slow, with delays on supplements that have already been submitted. Everything feels disorganized and poorly managed. Customer service is also very unprofessional. On multiple occasions, it has been difficult to even communicate properly during calls due to background noise and distractions, which only adds to the frustration when you're trying to resolve an urgent situation. Overall, this experience has been filled with delays, poor communication, and a lack of accountability. Dealing with an accident is already stressful--this company made it significantly worse. I would not recommend them to anyone.

If this insurance is recommended to you by car sellers, do not be deceived. The insurance is for a…read moresmall, money-hungry company. They are looking for a loophole to make your insurance very expensive. The insurance application is very stupid and does not work as it is supposed to. Do not deal with the so-called Claudia, the deceitful liar. As I said, get your own insurance and do not deal with this company or the one whose name is mentioned. To be honest zero star what there earn

The Oak Insurance Group - homeinsurance - Updated May 2026

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