I would give this company zero stars if it were possible--this has been an unacceptable experience from start to finish. This has been one of the worst insurance claim experiences I've ever had after an accident. There is a complete lack of communication. Calls and emails go unanswered for days, and when you finally reach someone, you get inconsistent information or promises that are never followed through. I was told I would receive a rental assistance for five days, only for that to suddenly change to two days with no clear explanation--while my car is still sitting at the shop waiting on approvals. The claims process is extremely slow, with delays on supplements that have already been submitted. Everything feels disorganized and poorly managed. Customer service is also very unprofessional. On multiple occasions, it has been difficult to even communicate properly during calls due to background noise and distractions, which only adds to the frustration when you're trying to resolve an urgent situation. Overall, this experience has been filled with delays, poor communication, and a lack of accountability. Dealing with an accident is already stressful--this company made it significantly worse. I would not recommend them to anyone. read more

If this insurance is recommended to you by car sellers, do not be deceived. The insurance is for a small, money-hungry company. They are looking for a loophole to make your insurance very expensive. The insurance application is very stupid and does not work as it is supposed to. Do not deal with the so-called Claudia, the deceitful liar. As I said, get your own insurance and do not deal with this company or the one whose name is mentioned. To be honest zero star what there earn read more

AssuranceAmerica - Company name - Insurance Near Me - Atlanta, Georgia

If I could give 0 stars I would. DO NOT CREATE A POLICY WITH THESE SCAMMERS. I personally do not have one with them but was hit by a drunk driver who is insured by them. THEY DONT ANSWER THE PHONE. Adjusters don't care about you and try to protect their company even if their insurers are the ones at fault. It will take you over 2 months to get your car fixed and receive payments. Every step of the process with them feels like your forcing them to do their job. read more

This is the response, I got from the extended warranty assurance. The repair requested had nothing to do for my modifications made to my truck. I to appeal they didn't care to discuss anythin. -The vehicle has been modified beyond manufacturer specifications. Coverage for a breakdown caused by or involving modifications unless those modifications were performed by the manufacturer is excluded(e.g. oversized tires, lift kit, aftermarket performance parts. read more

Don't even waste your time with these people they're not gonna help you they in fact will not even call you back. I'm about to have to make a 2 1/2 hour drive to their headquarters just so I can get an answer about my claim. read more

Extremely poor claim handling and communication. When it came time to pay, Assurance America did not. This company appears far more focused on protecting itself than honoring legitimate claims, leaving people stuck with delays and excuses. Do not sign up with them if you're thinking of becoming a policy holder. They're scam artists. Total fraud. I would never trust Assurance America with auto insurance or recommend them to anyone. read more

TOTALLY NEGLIGENT!!! Never return calls...they just hope you will drop the claim! Do not fall for this scam company. I had my car serviced at $2300 which most likely happened When their client hit me! Accident reported Jan 5th and they took my claim report and never called back or left a message! Would not take calls either! read more

The worst! I've been waiting months for a return call and call all day everyday and their phone goes to voicemail. Dodging me because their driver was at fault a year later no resolution read more

You know, if I could give a rating lower than 1 star, I would. Please, run far away from these guys. There's a reason why there's only a one star average. I and my wife have had these guys a few months. This month, however, when we informed them of an address change, we were told of an increase by $50+. But we were told it would take effect next month. So they took our prior payment. This week, we got a letter informing us we had to pay the remaining amount plus a late fee by June 7 or the policy would be cancelled. Today, I called and was told that in spite of what we were told, we still owed that amount. They said the call would be placed under review but regardless of what was said, no concession would be made. They absolutely refused to work with us at all. Needless to say, I wish my wife checked reviews here before talking to them. I wonder if talking to the state attorney general might help. read more

I've had this insurance company for years and I found cheaper insurance with State Farm so I canceled my policy and had 13 days left on my policy which would have given me $98.28 back and now they're saying that I owe them $50 dollars because they charge you a cancellation fee that's absolutely ridiculous considering I found the insurance for $160 a month and they were charging me $227 a month and they were ripping me off bad so be careful before you go with this company they will rip you off read more

TOTAL FRAUD !!! This so called insurance company is an embarrassment to the industry that already has a low bar. . The business model is 1. Sell insurance at a cheap rate to anyone. 2. No license - no problem 3. No ID - no problem We don't pay you out claims ever anyway We just collect premiums. read more

I was hit by one of their insured who happened to be a very nice young lady she just made a mistake. The experience with Erika Gaither and Assurance America has been awful. You cannot get her on the phone and you will need to leave messages and be extremely persistent to get her to get back to you. When she does- prepare yourself for entitlement and attitude. The first thing they will do will be to low Ball estimate what it will take to repair your car followed by telling you that they will reimburse you for the car rental verbally over the phone like your chums and you should trust them. The process has taken two months now and we still aren't finished. I'm still waiting on the reimbursement for my rental car which what do you know!?! Erika has not gotten back to me via email or phone. Steer clear of them and get a lawyer, you're gonna be here for a while if you don't . read more

This company does not move with integrity. My auto accident was back in Nov 2024 (their insured was at fault) and it is now February 2025 and my vehicle has been sitting in the body shop for over a month while I wait for payment. They sent 2 checks in the past and canceled both and never sent replacement. I didn't cash thankfully due to it being grossly underestimated. I am now waiting for a check but have not received any type of confirmation number of the check being mailed to me. I am seeking legal representation at this point. I have all written documentation that I need to proceed. read more

I was in a car accident on June 8, 2024 and I have yet to hear from the adjuster or anyone else regarding the damages. I have tried to call multiple times to no avail. I have left messages for Guillermo Duralde (the adjuster) and Mel (a supervisor. As of July 12, 2024, my car is still damaged, and I have not heard from anyone at this company. They never allow you to speak with their manager or any manager, if you ask for their name or ID number, they will hang up on you, and they cannot transfer any calls only provide you with incorrect information/numbers. read more

Similar experience to what the reviewer below me had. One of their customers rear ended me 3 weeks ago. I have called constantly and left numerous voicemails only for them to ignore me and finally tell me my car is waiting to appraised. They then give me no info on how long that will take and have not given me a rental of any kind. The adjuster Galina Quartetdi is terrible, dos not answer her phone or call back and does not help whatsoever. I HIGHLY recommend you do not use this company. Dealing with them is what I imagine hell to be like. read more

This is the worst Insurance company that I have ever worked with. My wife and 3 daughters was involved in an accident and I have full coverage with AssuranceAmerica and I it was so difficult to file a claim. After calling the adjuster about 50 time, the lady finally calls back. I had to pay for a rental and they said they would reimburse me. My vehicle is still sitting in a tow yard, they have not picked it up yet and the tow company is calling me saying that my insurance company have not picked up the vehicle yet. Apparently the only adjuster available left out of town for the holiday. This is a nightmare, please do not purchase insurance with this sad company. They are scamming people out of their hard earned money. read more

I paid for the insurance and then decided to cancel. They owed me 8 days of refund and I received a letter saying that I have nothing to receive. I sent all the evidence by email and still no one responds. This company, never again. read more

AssuranceAmerica - Insurance Near Me - Atlanta, Georgia

horrible company they have had my car held up at a repair shop after one of there insured hit me my car has been done for almost 2 months and cant get it yet because the insurance has been giving excuses on covering the car. anyone know any lawyers i can get in touch with about this issue read more

Very unprofessional. Took weeks just to talk to my adjuster after countless voicemails and they did not even bother trying with my stolen vehicle or to accommodate. Half the things I mentioned they damaged when the vehicle got stolen was not even on the estimate, which they should have covered all of it. DO NOT GET THIS INSURANCE!!!!! read more

Assurance America is the worst insurance. I would not advise anyone to get insurance with them. one of their policyholders hit me, he admitted it was his fault but because he did not disclose that his wife was in the home they are refusing to cover the cost for the damages done to my vehicle. DO NOT GET INSURANCE FROM THEM!!!!!!! read more

AssuranceAmerica - $7,000 worth of damages - Insurance Near Me - Atlanta, Georgia

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I've been dealing with this accident for five and a half weeks. I still have no vehicle, my medical bills are unpaid and I continue to lose work because you've not even bothered to offer me a rental. Your adjusters have lied to me, ignored me and not responded to my messages. I don't know why any self respecting adjuster would want to work for this company. Have you read their reviews? Absent good news from you today, I will be seeking legal advice tomorrow and you can bet the adjusters I've dealt with in the last few weeks will be named in any lawsuit against this company. Your insured put a car in her name and insured it for her ILLEGAL boyfriend. He hit me, while drunk, and fled on foot! He did the same thing in 2016 and had open warrants for that accident! YOUR insured is on probation for falsely reporting the car stolen in 2016. She tried to do the same thing this time. It's not my fault your agent didn't do his due diligence when he gave this criminal insurance and you need to settle my claim! read more

AssuranceAmerica - Insurance Near Me - Atlanta, Georgia

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I've had the unfortunate pleasure of dealing with an adjuster named Tyler. He is unprofessional, rude and lacks basic empathy. I would not recommend this half ass insurance company to my worst enemy. They will undoubtedly try to get over on you all while lying to boot. read more

Honestly, this company doesn't even deserve the 1 Star, but that's the least that I could give. The customer service & communication is horrendous. The lack of integrity is awful. I was hit by a driver that was insured by this company on January 14, 2023. The adjuster Tyler Grover does not communicate at all. I've spoken to her 2 times since the accident happened. I've requested to speak with her supervisor and her manager, & I'm still waiting 2 months later. They don't return phone calls. The fact that this company is still in business is beyond me. I would suggest not getting insurance with them, & if you have been hit by one of their insured drivers, please gather your patience. I truly hope that the leadership does something, but so far they've done nothing. Please steer clear of this company. read more

They suck! If one of their drivers hit you, be prepared. They don't like paying anything, and will declare your car a total loss when it obviously is not! You'll get told one person is your adjuster, then that person tells you its someone else, yet never give you their name. Constantly giving you the run around. If you get hit by one of their drivers, you'll be the one getting punished! How else do you think they went from$3m in revenue to $270m. Even their own drivers are getting screwed. read more

The worst insurance company ever. They told me nothing was due then two weeks before my auto debit payment took $ I did NOT AUTHORIZE. bullshit asses read more

One of their 'clients' decided to road rage and ram my vehicle and then sped off. Of course, when the police contacted them they were not driving the vehicle. Assurance took three months to finally make contact, stating that the claim was 'under investigation' What's to investigate? THEIR insured car caused damage to another vehicle and committed multiple crimes in so doing. read more

My 86 Bronco was total by an Assurance America (unlicensed) driver. My son was injured significantly and to add literal insult to injury, 4 months later they have not addressed loss of use of the vehicle and they have offered less than half of the value of the truck. I literally can't replace or repair the vehicle and I had to bring it home from the shop and put it in my driveway while I prepare to file suit against them. They used 2 totally different vehicles as comps in order to avoid paying out a fair valuation. LITERALLY SCUM OF THE EARTH. read more

This company is telling lies all the time! The adjuster told us they will give me a claim decision on May 1st,which she failed and without reaching to me to tell me anything! When I called customer phone and finally reached the adjustor, she told me the decision will be made within 30 days after the accident, which should be May 4th! BUT! on May 4th, I still get nothing from her! No information, no updates, not a word! And I tried to call her and email her hundreds of times. Of course she never answered! I have to call the customer support again and they gave her a alert. She finally replied my email and told me she needs another 10 days to make a decision!!!!She's a liar! She never kept her words and she just wanted to deny to pay for our loss! And more ridiculously, they take all the way they can to postpone my claims but at the same time they sent me a bill to let me pay for my broken car's storage fees after April 25th!!Are you kidding me?! I want the car to be taken care of right now! And I call you and email you everyday but you don't take care of the case after a whole month of the accident! And you ask me to pay for the storage fee? This company should get out of the insurance business! Shame on you! AssuranceAmerica! read more

This company is a joke. My husband was hit by a car over a year ago by a lady that had/has this insurance. He was putting on his tag when the the car started rolling backwards and pinned him between her car and his SUV. If he had been turned another way he would have been parallelized. He almost lost his leg and we fought like crazy to get that company to pay for his medical and time off work. We had to sue the company but with COVID and the company not wanting to do anything we had to settle only because we needed what we was offered however we didn't want to but we had to do what we had to do at that time. This all happened October 8, 2021. Now this other situation happened a week or so ago. This guy ran over my husband's motorcycle while it was parked where he always parked it by our camera system. The guy who ran over it is our neighbor and he has this company. We are fighting with them again. Can't get an answer when we call they keep us on hold, answer but not say anything, hang up on us, or call close to closing time. We have called several times back and they would say we will call within the next business day. We also got a litter in the mail saying that we will have to pay storage fees soon. This company is a joke and shouldn't be in business anymore. The guy was drunk. He admitted to the cop that he did hit the bike plus we have it on video and he was telling his buddies all about it. Then the insurance people tried to cover for him talking about he probably didn't see it. this company is BS. My location says CA. I do not live no where near CA. I live in Decatur Al read more

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My son recently got hit by an insured of assurance America. He did not get any tickets in this accident and they refuse to have his car fixed. I would advise anyone to stay clear from this company especially after reading about they don't pay out in an accident. read more

It seems everyone else here has had a similar experience to mine. I have been continually reaching out to the agent Angela Wilson, to no avail. She has only returned ONE of my calls, and I was only able to get through to her ONCE out of the multitudes of calls to try to confirm she has gotten her insured's official statement/acceptance of blame for the accident. This business is simply unprofessional by every means. Something tells me they will continue to drag their feet on this accident, forcing me to pay out of pocket for repairs for something that THEY should be covering. Will be reporting them to BBB as well. read more

If I could give them less than one star I would. They increased my policy without my agreeing to a new policy because I opened a P.O. Box for my business literally went from 2200. Per year to over 5,000. When I called to see what happened they said it was because o have a P.O. Box. I've asked multiple other insurance companies about this issue while shopping for car insurance and they were all puzzled by it and said they didn't understand the issue. They are crooks!!!!! read more

I'm not really sure of all the details of this trainwreck auto policy I'm inv- well, blessedly apparently NOT involved with, and I'll spare most of the details I do know as they might incriminate a less than brilliant family member. But I just recently added my info and car to the policy as I'm apparently saving money, but I'm about to go right back to Geico from issues uncovered by an accident and claim on a family members car, THANK GOD not mine.. First off, by way of a few snarky email exchanges with an adjuster who is clearly offended by my frequent attempts to get updates (how dare I insist that she do her job!) I find out I'm not even on the policy! My car is, but the sole driver listed a) doesn't drive, and b) has no license. They just own one of the cars. So when she rudely insists that I be added to the policy I got to ask how and why they're putting multiple vehicles on a policy for someone who doesn't even have a damn valid permit! Aside from rudeness, they're dumb as heck. They've attempted to send documents without actually attaching them to the email. The main issue is just that they're slow as all get out and show no motivation to help you through a claim. The other party is at fault here, but I usually experience my own insurance getting the ball rolling and taking care of me and then suing the other for the cost. These folks just seem interested in taking your money. read more

If I could give zero stars, I would. My minor son was hit by their policy holder and it is impossible to talk to the adjuster. I call every day and leave messages. Their unlicensed insured driver tboned my 17 year old son and totalled out his car. They have no compassion at all. My only option now is to get a attorney and sue the insurance company and the driver. How are these people still in business. I've called them everyday since November 18th. I've never experienced this level of customer service in my life. read more

Their client hit my car. The driver admitted fault and was cited in the police report. Three weeks later and they still won't return phone calls from me or my insurance company. The most unprofessional company I've ever dealt with. read more

You're going to have to sue them. They will come up with excuses to not pay your claim. Be sure to report them to the better business bureau. They denied 2 of my claims and I took them to court for the 2nd. I won. read more

I have spoken, and written, and called on several occasions just to be told you can NOT speak with me. However, my PIP for $10,000.00 has not been released as of yet and I would LOVE and explanation as to WHY you have NOT released what is MINE? I just don't understand the concept of how I PAY YOU, but you fail to do the same whenever the benefits we're included in my INSURANCE. Makes no sense. Then nobody can tell me anything, and frankly I am beyond frustrated! I will be taking the necessary steps on filing a law suit, and taking care of this myself since you can not answer any questions or concerns on my behalf. This is just ridiculous, I would LOVE an explanation on what is going on, and why this is taking so long. I have been going through so much after this accident, and honestly you have to be the worst insurance ever that I have dealt with. No customer should have to go through any of this. read more

My son recently got ran into from an insured of assurance America. He received no tickets and they refuse to pay for the damages to his car. I would advise anyone to steer clear from this company especially after reading the numerous complaints about payout from assurance america. read more

ATTN:  Claim Manager I am writing to see when a manager will respond to our concern and if we can be reassigned to a different claims adjuster.  The current adjuster, Taylor Johnson, has made notes and stated that she cannot get in touch with the driver for her statement.  However, every time we have reached out to the driver, she had responded immediately.  We have even made efforts to call three-way, but Ms. Johnson will not answer or respond in a timely manner even after telling her we would call right back (Nothing).  Ms. Johnson has stated that emails were the best method of communication, but she does not respond to written communication either. The follow-up and communication efforts of Taylor Johnson, the assigned claims adjuster, have been awful.  She has been neglectful in her response to our calls and emails. The company has no regard for my son's inability to have transportation while away from home at med school.   My son was hit by one of your insured on November 24 and the company has neglected to provide a resolution toward the repair of our vehicle. Multiple times we were promised that our case would be elevated to a manager and someone other than Ms. Taylor would respond in 24 hours. This has been a blatant lie and no one from management has called. We would like to hear from a manager, as promised.  Please share the status of this claim and let us know when expect to take the necessary next steps in your repair process.  Do not send me back to Taylor Johnson. read more

This company insured me for 11 months! My payments came out of my account automatically so I was never late! Someone stole my vehicle and I took proper steps with doing everything they asked! Unfortunately they totaled my vehicle, but that's not the problem! I have by far the worst adjuster; Tyesha Oliver! Off the back she profiled me due to something that happened in 2014! Although I knew she was profiling me I was still cooperative! Her communication throughout this process has been horrible; she never told me my car was totaled another adjuster by the name of Kelly Folts told me and from my understanding my car had been totaled way before Tyesha went on break! Fast forward to today I'm still waiting on the a finial decision, but because I'm being profiled she passed my claim down to investigations! It's been well over a month and what I'm getting from this situation is they don't want to pay out what I been paying them for for the last year! If it comes to it I'll be seeking legal representation because this is by far the worst insurance company I've ever dealt with! I've been with several different companies after the 2014 incident and have filed claims as well! So I'm not understanding a lot of things! read more