I've been using Angie Brown's office since 2018 with largely positive experiences. Today I called…read moreher office to transfer an auto policy to Georgia after my move. I first spoke with John who told me that he did not know how to process such a change and would get back to me. This type of request took less than a 5 minute phone call when I moved to FL. I waited over two hours and never heard back from John. When I called back to ask him about an update he was short with me, rude and said there is no one available to help me. I asked to be transferred and reached Charlene who provided fantastic service. Less than 10 minutes later my auto policy is transferred and I have the documents I need for the county tag office. John should work to improve his customer service skills and seek out better training for his expected role. 5 stars for Charlene, 0 For John.

Non-responsive and unethical in my personal opinion. As a customer, I pay my premiums on time. They…read moreignore emails, voicemail boxes are full, and really rude and incompetent. Brittany the Office Manager has been awful to deal with. It is like dealing with bots with no empathy.

I was having trouble getting answers on a claim from Cleo Meyers office given I was in a hit and…read morerun and finally wrote a review thinking maybe that would catch someone's eye. Each time I called they connected me to a claims department that couldn't answer questions about my specific case when my car was hit by a commercial truck and I was out of state at the time. The Atlanta police were more helpful. She called me upon seeing the review and told me, among other things, that she'd been in business 30 years and had no negative reviews. She thinks a lot of herself and made that clear. She also said something like she was going to yell at her team for not answering my questions. Yikes. Maybe Cleo and State Farm run a great business. Good for them. It sounds to me like she lacks empathy. I'm unimpressed. My family has been State Farm customers since the 1970s.

Very shady business! I had worker's comp policy with them for years, then I decided to close my…read more business. They would not accept my cancellation at the end of my policy and sold my policy to a collection agency. They are horrible, but report this to the BBB for the actions. Enough people reporting them will stop this. I imagine they did this bc they're in the red.

Drew goes the extra mile! He and his team are committed to great service and his staff are super…read morefriendly and great to work with! Best insurance agent I have ever worked with.

I have been with Allstate for decades, as I trust their reputation and the agents charged with…read moreproviding their excellent customer services. No complaint and I appreciate the DriveWise rebates.

Bob Harris does not care if you were in a accident. I was recently hit by a drunk driver and not…read moreonly was he sarcastic about it, he did nothing to offer any help with my medical bills or anything. He accused me of things in my personal life that were none of his business in the first place and STAY AWAY AT ALL COST.

A major error was made on my State Farm policy--an entirely wrong VIN was entered, which I only…read morediscovered when my tag renewal showed my car as uninsured. What made it worse was the handling. I've been with State Farm for nearly 25 years (my husband even longer), working with 4 agents across 2 states; and never once had an issue or filed a complaint. Every agent we worked with was truly excellent--until our longtime agent retired and Kaitlyn Ponce took over. She has been difficult to work with from the beginning, and this was the tipping point. Her "fix" to the VIN issue was sloppy and incomplete, leaving me at continued risk. She assured us it would be corrected retroactively with the state to ensure no gap in coverage; but it wasn't. Thankfully, State Farm Corporate ultimately found the error themselves; notified us that they backdated the correction directly with the state to protect me from potential fines or misrepresentation on my vehicle. Instead of accountability, empathy, or even a basic apology, Kaitlyn was dismissive, cavalier and deflective, offering only a flat "It's fixed," "what else do you want us to do" -- despite the seriousness of the situation. A simple "no idea how something like this could happen - let's ensure we get ti fixed" would have gone a long way. Important to note - Anthony and Victoria in the same office were wonderful--kind, professional, helpful--and handled an emotionally charged situation with grace and professionalism - I don't want their efforts overshadowed by how poorly this was handled overall by the the Agent themselves; Kaitlyn Ponce. We are now moving all of our policies to another agent. Would not recommend this agency at all.

So grateful for Alex. She got me exactly what i needed…read more 100% recommended to anyone who needs car insurance fast and easy.

Great Service! Quick quote and the pricing is right! Strait forward! Highly recommend Chad Powell…read moreAnd State Farm!

Service was outstanding. The policy they provided is exactly what was needed. Jessica was very…read morepolite, professional and prompt.

Very efficient, good quality service, great customers service(s). Initially I didn't think I would…read morelike Allstate because everybody seem to say the prices are high, but my agent worked the price for me and got me a great deal. I have also referred a couple of my friends and family to him and they also were satisfied. Great Agent and Great staff. Two thumbs up!

Very rude and unprofessional. Spoke to him yesterday and could not reach him today to complete the…read moretransaction. We called the Allstate 800 number and spoke to another agent. This man calls after we have completed the transaction, so we let him know that we have already gotten the policy because we couldn't reach him. He says "Well, that sucks" and hangs up on me. With that kind of service, I would NEVER use this person.