Non-responsive and unethical in my personal opinion. As a customer, I pay my premiums on time. They…read moreignore emails, voicemail boxes are full, and really rude and incompetent. Brittany the Office Manager has been awful to deal with. It is like dealing with bots with no empathy.

super odd persona. felt rushed and unwelcome. door greater was nice but she was rude and…read morestandoffish!

After speaking with various insurance companies and getting several quotes, I came across Ms…read more Crenshaw's Agency. Ms. Crenshaw was extremely knowledgeable and professional. She was able to be very competitive in price, which was a concern so I gave her my business. It has been refreshing to work with someone who took the time to make sure that I received the best policy. In addition, whenever I've called the office, she has the best staff. They are always helpful and pleasant. I have referred a few friends, who have been just as pleased with the service as I have. I know I made the right choice!!!

I was relieved to find the Crenshaw Agency after interacting with several insurance brokers who…read moreclearly lacked expertise. Ruby Crenshaw is exceptionally knowledgeable and professional -- I highly recommend her and her team.

My partner and I just moved from Washington DC with 3 cars. Cleo and especially Josh have been…read moreterrific and very quick to help whenever needed. My father is now also using their services. They look for ways to save money with different programs and make sure you are getting what you really need. Thanks so much!!

I was having trouble getting answers on a claim from Cleo Meyers office given I was in a hit and…read morerun and finally wrote a review thinking maybe that would catch someone's eye. Each time I called they connected me to a claims department that couldn't answer questions about my specific case when my car was hit by a commercial truck and I was out of state at the time. The Atlanta police were more helpful. She called me upon seeing the review and told me, among other things, that she'd been in business 30 years and had no negative reviews. She thinks a lot of herself and made that clear. She also said something like she was going to yell at her team for not answering my questions. Yikes. Maybe Cleo and State Farm run a great business. Good for them. It sounds to me like she lacks empathy. I'm unimpressed. My family has been State Farm customers since the 1970s.

Drew goes the extra mile! He and his team are committed to great service and his staff are super…read morefriendly and great to work with! Best insurance agent I have ever worked with.

We have been with Drew Niess and his team at Allstate for over 8 years. Their commitment for…read morecustomer service is outstanding, follow through is unmatched. We are extremely happy with this agency and their team. Looking forward to many more years.

Have to applaud good service in the Atlanta area: Kaitlin Ponce and her staff members, Chelcie and…read moreBrittany, provided great service while demonstrating fantastic and thorough product knowledge with great communication skills. If you're shopping for insurance, I recommend obtaining quotes from her agency. If the quotes from various companies are close in costs and benefits, I recommend going with Kaitlin's agency! You can't go wrong and I can't say enough good things about them. They also recently saved me $370 on two of my policies.

A major error was made on my State Farm policy--an entirely wrong VIN was entered, which I only…read morediscovered when my tag renewal showed my car as uninsured. What made it worse was the handling. I've been with State Farm for nearly 25 years (my husband even longer), working with 4 agents across 2 states; and never once had an issue or filed a complaint. Every agent we worked with was truly excellent--until our longtime agent retired and Kaitlyn Ponce took over. She has been difficult to work with from the beginning, and this was the tipping point. Her "fix" to the VIN issue was sloppy and incomplete, leaving me at continued risk. She assured us it would be corrected retroactively with the state to ensure no gap in coverage; but it wasn't. Thankfully, State Farm Corporate ultimately found the error themselves; notified us that they backdated the correction directly with the state to protect me from potential fines or misrepresentation on my vehicle. Instead of accountability, empathy, or even a basic apology, Kaitlyn was dismissive, cavalier and deflective, offering only a flat "It's fixed," "what else do you want us to do" -- despite the seriousness of the situation. A simple "no idea how something like this could happen - let's ensure we get ti fixed" would have gone a long way. Important to note - Anthony and Victoria in the same office were wonderful--kind, professional, helpful--and handled an emotionally charged situation with grace and professionalism - I don't want their efforts overshadowed by how poorly this was handled overall by the the Agent themselves; Kaitlyn Ponce. We are now moving all of our policies to another agent. Would not recommend this agency at all.

Great Service! Quick quote and the pricing is right! Strait forward! Highly recommend Chad Powell…read moreAnd State Farm!

Service was outstanding. The policy they provided is exactly what was needed. Jessica was very…read morepolite, professional and prompt.

Very efficient, good quality service, great customers service(s). Initially I didn't think I would…read morelike Allstate because everybody seem to say the prices are high, but my agent worked the price for me and got me a great deal. I have also referred a couple of my friends and family to him and they also were satisfied. Great Agent and Great staff. Two thumbs up!

Very rude and unprofessional. Spoke to him yesterday and could not reach him today to complete the…read moretransaction. We called the Allstate 800 number and spoke to another agent. This man calls after we have completed the transaction, so we let him know that we have already gotten the policy because we couldn't reach him. He says "Well, that sucks" and hangs up on me. With that kind of service, I would NEVER use this person.