This year we had some significant life changes that surely would've impacted our taxes. I'd have…read moredone then myself otherwise, but we figured a competent CPA would make our lives a little less stressful. We were wrong. We made a 1 o'clock Thursday appointment with Pat Hanniford. When we spoke on the phone to schedule this appointment he was friendly but offered very little information beyond when to come to his office. I also had to ask HIM what informational tax materials to bring to our filing appointment. Shouldn't this have been something he began with? I didn't feel that he was very thorough in this regard and gave me a very loose idea of what he'd need. I took a half day off work and arranged for a babysitter for our afternoon appointment thinking it might be an hour or so. Running a few minutes late we showed up 3 minutes after 1 o'clock. Pat was nowhere to be found. His secretary, Kathy didn't know where he was and didn't bother to call him until we had already been waiting 10 minutes. Then she told us that he was on his way in thinking our appointment (the one that he personally scheduled) was for 2 o'clock. When we asked how far out he was they told us "maybe 4 minutes". That was a gross underestimation. We waited an additional 25 minutes, our first impression of this group growing less enchanting with each passing minute. We had a 2 month old at home that we had scheduled around so this was very inconveniencing, somewhat stressful, not to mention highly unprofessional. When he arrived he was over 40 minutes late for our appointment. Then the actual meeting took less than 5 minutes. We laid out our forms and paperwork, he looked them over, and told us he'd be in touch. Never being told how long the appointment would last nor that he could only devote 5-10 minutes to us, we felt rushed the entire 10 minutes. I later found out that I could've just dropped off the paperwork after work. The whole meet and greet with this office was abrupt and impersonal. So impersonal in fact that they didn't even bother to close the doors to the conference room we were in, allowing whomever to listen in on our personal business. Thus far, not impressed, but we decided to ride it out. At our meeting Pat had told us he'd have our taxes done by the beginning of that coming week. We never heard a thing until WE called at the end of that next week. We were then told they'd be ready sometime the following week. We never heard anything the following week again and began calling every few days leaving messages with Kathy for Pat but never getting a call back. Eventually I just emailed Pat who wrote back apologizing and scheduled us to come in to review our filing. When we arrived he was out of the office again, and came in late, giving us about 10 minutes of his time to review what he prepared. He left us with 1 of 2 options to file and we told him we needed to think about it and call with our directive early the following week. Come the next week and after 3-4 unreturned phone calls to Pat with questions we needed answered, I eventually just went to his office. He of course was not there again but "he's on his way in and he'll be here in 5 minutes" was repeated a few times by Kathy while we waited. (Be aware that this is a habit with this guy, and that his office always always says "he'll be here soon" - Plan on waiting for him every step of the way) . He actually wasn't in the office ANY of the 4 times that I or my wife went there to speak to him and didn't return a single message we left with Kathy. As it's all said and done now, I'll steer clear of this group in the future. Customer service was nonexistent and common courtesy is a reach here. It would seem that either their clientele is the weathered Brighton establishment, not considering a younger generation of client worth extending courtesy to, OR, they're just fundamentally inconsiderate.

No one better than Ken Palka for your taxes. Consummate professional and true gentleman. Our firm…read morehas greatly benefited from his expertise for years and am very thankful to have his as our CPA.

Without question the most responsive, the most caring the most kind and the most understanding…read moreinsurance and tax professionals. The owner is an exceptional individual. The insurance and tax professionals on staff will take care of you like you're family. There are very few businesses left that operate like GN does. Thank you for always taking great care of me even in times of great stress when I wasn't at my best.

i called several CPA offices, and Neville from Great Northern Tax was the first one to respond back…read moreimmediately. He was very knowledgeable and helpful in helping us find a better solution to our unique situation. We will be recommending him to our family and friends for any tax needs. Thank you Neville.

With moving into a new state, getting a new job, purchasing a new home, and getting married, we…read morethought it would be best to have someone do our taxes this year. AAA said they had seen everything there is on taxes, have done this type of work for years, and wouldn't be surprised by anything. Our taxes should be done in about 2 weeks. Sounded too good to be true, and it was! After 2 weeks, we called to check the progress. They said they were a little behind and it might be a couple more days. Fine, it's tax season, that's understandable. After a week, we call again, still not ready. When the taxes are finally done, they were done incorrectly. There was one item specifically that we weren't supposed to be taxed on. When questioned on multiple occasions about this item, the tax place finally responded with "Well, the computer said...". After hearing that, we knew we would have to redo our taxes. Without the help of this firm, we had to fill out 3 amendments (1 federal, 2 states). After receiving confirmation that the amendments were filled out correctly, we received over $650 in refunds. If you count this firms fee of $200 and the amount we had to initially pay $250 the total money swing was over $1150.

You need a great tax firm to do your taxes? I recommend AAA tax 100%. They have never let us downread more

no good poor accounting skills. lost most if not all during the tax season due to her screw ups.read more

Julie Lepper and Company has been our go-to tax processor for roughly 10 or so years. I could…read moreprobably do our federal and state income taxes myself, but I entrust that responsibility or Lepper and Company because it gives me peace of mind knowing they're done right!

We love Julie. Our taxes are complicated with multiple LLCs. Plus W2. She always steers us…read moreright. And her integrity is off the charts!

disappointing and extremely unprofessional.. communication was poor..calls and questions…read moreignored..left waiting with no answers.. tax service was delayed..then passed off last minute to another business as "not a priority"!! would NOT recommend

From the owner: SMP Business and Tax Services has been your trusted partner for comprehensive financial and…read morebusiness solutions since 2012. With over a decade of dedicated service, we specialize in tax preparation, business consulting, and a range of accounting services tailored to meet the unique needs of individuals and businesses alike. Our team is committed to providing expert guidance, ensuring your financial success at every step. Whether you're looking to optimize your tax situation, develop a strategic business plan, or streamline your accounting processes, SMP Business and Tax Services offers personalized solutions designed to help you achieve your goals. We pride ourselves on delivering exceptional customer service, with a friendly, approachable team that makes complex financial matters simple and stress-free. Choose SMP Business and Tax Services for reliable, professional, and client-focused expertise—where your success is our priority.

Poor service, poor advice, poor communication... You'd be better off doing your accounting…read moreyourself and saving the headache. If you are a business then run!

From the owner: Tax Preparation, Government Compliance, Financial Reporting, Payroll Preparation, and Financial…read morePlanning.