Splendid customer service with positive energy attitude . Always appreciated the great serviceread more

I love you Decathlon!…read more Decathlon makes me sporty. OK - so I am (was) anything but sporty. But living next to Decathlon has forced me to become a (half) Marathon runner and a regular hiker. Decathlon does a great job of selling. Products are among the most competitively priced and the quality is not too compromised on either. For some reason, I always thought otherwise. Maybe because it's French? They never run out of stock for some reason. Good inventory management. The staff is very friendly. I have almost never had trouble finding what I need. They've always gone that extra mile to make sure I get what I'm looking for. Really glad to have Decathlon for a neighbor.

I was on a European vacation, and the weather was colder than anticipated so I needed a coat…read more Stopped in Cotswold of London (spur of the moment) and purchased a jacket for the remainder of my trip. It's a Patagonia jacket, very lightweight and usable in Florida's unsually chilly nights. My friend also bought an Osprey brand backpack. Good quality store.

It's always nice to see a sport store anywhere you go. This is a chain store here in England. It's…read morelike a small REI which is 3 stories but small.

Such a dope store very simple clothing not doing to much but very high quality simple garments such…read moreas flannels jackets denim and sneakers Similar to a APC but with way more options

This shop is buried away inside Eagle Walk next to Argos…read more When I went in no one asked me what I wanted ,in fact I had to ask if they spoke English.!! I bit of customer training would not go amiss?

I like to support local independent shops so thought I'd try this for my daughters school shoes…read more The initial experience was good. However she developed blisters after a couple of days wear so I returned to the shop. The first time a went back they had closed up 10 minutes early so I had to return the following day. Sadly I got little in the way of customer service and was told she should have worn them in around the house and it was just hard leather! I don't really think this is acceptable when you've talking about a 5 year olds feet. Interestingly another customer as returning shoes at the very same time for the same reason and have since heard at least 4 other similar stories. I wrote to the manager to complain but have not even had the courtesy of a response. Needless to say I won't be returning and certainly can't recommend them.

This store has very friendly and helpful associates. The men's and women's shoes are nice, good…read morequality, but fairly conservative. They, however, sell Stuart Weitzman and Aquatalia shoes and boots which I love. They had a killer after-the-holiday sale and I got an amazing deal on a pair of Stuart Weitzman suede leather over-the-knee boots! (Grrrr!) You may qualify for a VAT refund. Shoe accessories and handbags are also sold at this location. If your size is not available, they can transfer your desired shoes from a nearby location. This British company began operations in 1873. The store is still family owned and operated and they have 43 stores. www.russellandbromley.co.uk.

Bought shoes, but then they feel apart after 8 months. The cobler said that Church's were the way…read moreto go! Paid 200 quid for them. I really liked the style though, so it is a shame.

A bit tucked away near Petticoat Lane but easy enough to find from Liverpool St. Lots of stock,…read moreparticularly for hiking, trekking, mountaineering (alpine), rock climbing, and camping. Good selection of sleeping gear, backpacks, and climbing boots. Cotswold Outdoor also have a great online ordering system that allows customers to pick up items from the store. Since this is near City, it's really easy to stop by after work and pick up an order. Staff are really helpful too. If you buy a lot of outdoor gear, it's worth becoming a member for the discounts and points. They'll also notify you of sales. Also don't forget that if you're a National Trust member, there is a 15% discount on all items, including anything in the sales! Show them your card in store when you check out. Naughty of them not to advertise this, but hey... now you know!

Tried to sell me a pair of trousers that were far too big and didn't seem to understand what was…read moreactually needed for outdoors activities. Dead rat by the front door - think it died trying to get out of the store by the looks of things, staff did not seem to care about it.

I was at the ZARA store, Duke of York Square 65, London SW3 4LY, around 7:50 pm today, 2nd…read moreNovember, with a friend who wanted to visit. The shop lights were still on, and we could see people inside (who we later realised were all staff). We approached the automatic doors, but they didn't open. We checked the store's Saturday closing time on Google Maps and saw it was 7:00 pm. Just as we were about to give up, we noticed a staff member inside with long, straight brown hair, smiling and gesturing for us to come in through the glass door. Although we knew the store had already closed, I initially thought the staff member was being kind and generous by inviting us for a quick look. However, despite her repeated gestures, the automatic door remained shut. After a while, I realised the staff member had no intention of letting us in and was, in fact, making fun of us. I felt completely mocked and ridiculed, leaving me with a sense of being insulted. Later, the same staff member made a gesture with her hands, appearing to mouth an apology, but by then it felt insincere. I couldn't shake the feeling that this incident was racially motivated. She seriously needs to learn how to treat others with basic respect, even before receiving any customer service training. This was the worst experience I have ever had, and I will not be returning to ZARA again.

I bought two items online, at great expense. One arrived with threads already pulling, so I didn't…read morebother trying it on, and decided to return both. I visited the King's Road store, admittedly on a weekend, but it was a terrible experience. I have worked in retail on the King's Road and know just how stressful it can be, nonetheless, I was never allowed to overlook customer service. Firstly, there are two separate queues for buying and returning. While I think this is an intelligent idea overall, it is not well signposted, and the staff in the fitting rooms don't tell you. I had to wait for 30 minutes at the buying till, only to be told to go to the returns queue, and wait for another 30 minutes. Secondly, they seem to treat everyone trying to return items they have bought online like suspects. I wasn't allowed to exchange the products I had bought. I was told I'd have to pay for new items on the day. My refund for my first purchase was made, but it takes up to 12 days to arrive in my bank account. Why should I have to be out of pocket for a fortnight? I had already spent my money. Thirdly, when I raised a perfectly legitimate concern about a lack of signposting in the store about the queue system, and that customers who have already paid for items should be able to exchange, I was told by the manager that I should have asked about these policies when I entered the store. Why is that the case? Customers are not obliged to understand complex policies of firms - they are not employees! I was in two minds about posting a bad review, as I know that working in retail can be horrible, and I wouldn't want to leave hard-working staff feeling deflated. However, Zara's business model seems to have gone very down hill. They rely far too heavily on self-service. This may work in a supermarket when you know exactly what you need, but it simply isn't suitable for a company that sells clothes at mid-range price point. Overall, I would say that the company's focus 'selling fast' has undermined the customer experience, and has left staff feeling disillusioned. Great shame, as it used to be a great experience.

"Have you been to COS?" I questioned my BFF over lunch at nearby NOPI. After explaining that H&M's…read moresophisticated, higher end sister was my European go-to and still not available in the States, it became clear I had to take her there. Opened in March 2007, the Regent Street location is London's first Collection of Style (COS). Whilst I still haven't properly figured out their sizing (I consistently have to take two of every item into the fitting room to get it right), I continue to love COS - particularly for dresses and accessories. At the moment about half the store is on sale so it's a nice to time to get your Nordic fashion fix. Neon lovers: orange is figuring prominently in a lot of the current collection. I stuck to more muted tones with my purchases but I admire ladies who can rock super brights. My BFF picked up a terrific large checked scarf (as well as an oatmeal coloured rolled hem jumper for her boyfriend.) I spotted a blue/grey leather colour block clutch that I very nearly bought to avoid trying to DIY my own. Given I'm still thinking about it, I'll probably have to go back and fetch it at some point. There are plenty of basics here but if you desire to be more daring, they've got that too. Think coated linen sculptured dresses, glued seams, waxed linen shrunken shirts, bold statement necklaces. COS may well be the only store in London I can't manage to leave empty handed.

Cos rhymes with classic cool. It aims to take some very good natural quality materials and design…read morethem into timeless, simple but tasteful, Marni-esque designs. It is hard to guess that this store is even remotely related to the giant Swedish chain H&M. Best in store is the little black dress. It comes in different lengths and designs but always aims to impress. I do like Cos, and I feel like I will be shopping there a lot... in a couple of years. I feel like this store is a bit too 'grown up' at times and I plan to take advantage of my freedom to wear 'silly' clothes for as longs as I can.