Horrible experience!
The customer service was non-existent and got a lot of shoulder shrugs when asking questions. They have zero knowledge of products in their own store.
They state on their website that refunds are on a "case by case basis. " Which in laymen's terms means, only unopened products.
How are you supposed to know if a product works without actually trying it out!
When trying to return 2 products that literally stopped working in the middle of a sesh.
They tried to blame, they do not stand behind the products they sell and they didn't even try to contact the company when I returned the product. The bald guy at the store said I would be contacted about the issue I was having. Waited three months, with no contact from the store whatsoever.
I had to end up doing the leg work for them in order to get a refund.
Just skip this store all together and save yourself the hassle of unknowledgeable and incompetent employees. read more