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White Plains, NY

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New York Times News Bureau

New York Times News Bureau

1.0(2 reviews)
0.2 mi

I am a subscriber to the New York Times newspaper online and the paper itself. I had to cancel the…read moredaily paper because of the delivery person and now I have to cancel the Sunday edition. The New York Times has no control over their delivery people. This person knows I am elderly and handicapped and keeps leaving my paper at the end of my driveway. Today in the middle of a terrible rain storm, he delivered my paper in the middle of my driveway I am unable to retrieve it. I am forced to cancel even the Sunday edition of the paper. Does the paper have no control over its delivery people? This delivery person is affecting the New York Times bottom line. I am forced to cancel even to Sunday edition which I love because of the delivery person. I have requested a new delivery person, but it hasn't happened. I guess there is no help for the elderly and handicapped

NYT running a consumer fraud scam as bad as Wells Fargo's…read more I have been a customer with the NYT for nearly 20 years. I love the paper, but this year they started double billing my credit card. Long story short it took me from March until Sept. to get them to stop and I had to cancel my credit card to get them anyone with authority to even call me back. They admitted they had double billed and said they were issuing a $350.00 credit. So I said I'd stay on as a customer, b/c I do love their newspaper. Within 24 hours they had charged another $150.00 on my new replacement credit card even though they OWE ME MONEY. Now I have had to cancel a 2d credit card. The paper costs about $70.00/month--so to charge me $150.00 was another double charge--and they put it on my card even though they owed me a credit. Again I have spent 4 days and about 4 hours trying to reach the billing dept. They say they don't have a phone a customer can call and will have billing call back. They never do. AMEX--my credit card company say they get constant calls this year about this scam at NYT. So clearly this is a corporate policy, not just an error on my account. Bottom line-- they are double billing as a matter of corporate policy. I suppose my only option now is to file a complaint with the Calif. Attorney General. How sad!

The News Corner - mags - Updated October 2026

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