Chip is an awesome help. Especially if you need a new pack…read more He put weight in multiple packs, helped correctly cinch down the compression straps, and let me walk around the store for awhile to test them out. Needless to say, Chip helped me get the right pack. Give Chip whatever he's asking for, REI!

This is the saddest REI on the planet. The store has been gutted of its floor inventory leaving a…read morepoor selection of items for sale. We asked a salesperson if they were going out of business because the store now resembles a Kmart on its last legs (she said no). My wife tried to buy some hiking shoes while we were there - eventually the salesperson (who tried to give good service) said "I can't help you anymore." We left empty handed and went to Scheels where the variety, service and prices were excellent (we immediately got what we needed). REI has become a victim of bean-counting business wonks who don't care about the outdoor community. Two can play this game: Cancel my loyalty points: I'll look my outdoor gear elsewhere.

I'm not an avid skier, but I like to go a couple times per year, and I figured with the amount I…read morespend on renting skis, it might be worth trying to find a Black Friday deal on. I'd heard good things about Level Nine and decided to give it a try, and I'm SO glad I did. First of all, I found a screaming deal on a pair of used boots. But the better part was finding skis, not just because it was a good deal ($100 for a pair of lightly used skis from a top name brand), but because the customer service was top-notch. Rama (I believe that was his name) walked me through two options based on my skiing experience--he answered questions, pointed out that one pair was a little nicer, but more expensive, but ended up recommending the cheaper pair because he thought it would be a better fit for me. It would have been so easy for any employee to recommend the more expensive option, but Rama asked questions to understand what I really needed and gave advice based on that, not the price tag, and he deserves all the credit for that. Though it doesn't feel huge, there's a good selection of ski and snowboard equipment, apparel, and accessories here. I'd highly recommend this Level Nine shop and will return for future ski needs I might have!

We have now purchased skis for ourselves and our kids from Level Nine every year that we've been…read moreback in Utah. The location is convenient and I'm always struck by how knowledgeable the staff is. They all are avid skiers/snowboarders with so much love for the sport. The selection is fabulous and the sidewalk sales fantastic! My son was thrilled this year to see the skis he's been drooling over, on sale! Level Nine is always my first stop for local ski gear!

Excellent service , nice store very organized , it has plenty of golfing accessoriesread more

Parking is a nightmare, directed to the baseball gloves, but struggled to find the right size for…read moremy left hand player. Staff was MIA when I needed help. I get that there is no public restroom, but not very sympathetic response when directed to cart my 3 year old to another store just to come back and ask for help (which I wasn't getting in the first place). Good reminder why I shop online. Able to come home and buy the items on Amazon much easier, quicker and cheaper. Wanted help and to support brick and mortar, but didn't feel supported as a solo parent trying to buy sports gear for my son.

International Mountain Equipment or IME is where locals shop for climbing, mountaineering, and…read morecanyoneering equipment. Just around the corner from REI, International Mountain Equipment is a locally owned and operated business and worth your time and your support. The staff members are experienced experts and have always been helpful and friendly. In addition to an extensive inventory of new gear, they offer consignment for used equipment. We recently stopped at IME to purchase a new pair of climbing shoes for my 5-year-old son. As you know, kids grow fast, and my son had outgrown his previous Evolv climbing shoes. Andy greeted us right away and helped me find a great pair of new climbing shoes that my son loves. IME is among the best local gear shops in the Salt Lake. Thank you for being awesome!

Great guys who are super helpful and know everything about climbing and mountaineeringread more

Phenomenal customer service all around. The Milo Crew is knowledgeable and will help get you setup…read more Came from out of state for a snowboarding trip and they completely hooked it up. Could not recommend more!!!

If you're needed a snowboarding or gear for the season go here!!!! The staff is super knowledgeable…read moreand inviting. They have a wide selection of boards and are happy to help you find the perfect one. This also goes true for boots!! The staff let me test fit in the store before committing to the wrong size. They'll definitely get you set up with everything you need for the winter season at a reasonable price.

This store has everything you need for outdoor adventures! We've been coming here for years for all…read moreour outdoor needs and their prices are reasonable for even the name brand items! Sadly, they will be closing their doors soon, but I still wanted to leave a review so they know they will be missed and have/had a lot of fans of their store. Last day is still TBD but they are still getting shipments each day to clear out their warehouse.

Great selection and helpful staff. Prices are very reasonable. You pretty much find anything you…read moreneed for outdoors.

This place is truly amazing for anything you may need for mountain activities. From start to…read morepurchase, and even after purchasing these people were superb!! I was looking for some new ski boots because getting my old ones on took all my energy. I'm 72 years old so the things I used to be able to do with ease are much harder now. They were great at recommending a boot for me and the price they gave me was $100 less than anywhere else. Believe me I looked hard, as I am on a fixed income so every dollar counts. Once I ordered my boots I began second guessing my size because even though I'm old I used to be an expert skier and still want great performance. So I sent them a message asking for the next size down and it wasn't a problem at all. They were happy to make the change and sent me the size I requested without a single problem. These people have my highest recommendation... seriously!

this was my first time here and everyone was so nice. Goldie helped me pick out my helmet and this…read moreone gentleman (I forgot to ask for his name lol) helped me with my goggles. They were very informative and patient with me :)

I have enjoyed shopping at Sierra for so many years. They used to be called Sierra Trading Post and…read morehad amazing coupons. The store has changed but is still one of my favorites to visit both in person and online. This location is in a busy shopping plaza and is always fun to stop in and see what new items they have. Most of their products are geared towards people who enjoy the outdoors. They have a large area for pet supplies and toys which I love to frequent. I also usually find some other great deals throughout the store. Great place to browse and find outdoor gear from previous seasons at a discounted price.

This is about the taylorsville Location…read more I am absolutely disgusted by the way I was treated at the Taylorsville store today. I stopped in with a backpack that I had purchased from another location because I found the exact same model in a color I actually wanted. I had my receipt, the backpack was in like-new condition, and I was simply trying to complete a straightforward exchange. Instead, I was told that I could not exchange the bag because of a missing accessory that the backpack never came with in the first place. After being refused service, I contacted the American Fork store where the backpack was originally purchased. They immediately informed me that there should have been no issue handling the exchange and apologized for the situation. Because the Taylorsville store refused to help, I was forced to drive nearly 40 minutes to American Fork just to complete a return that should have been handled at the location I was standing in. What should have been a five-minute transaction turned into well over an hour and a half of driving, wasted gas, and completely unnecessary inconvenience because employees at the Taylorsville store either did not understand their own policies or simply chose not to help. The behavior of the manager, who I believe was named Jennifer, only made the situation worse. From the moment I walked in, I felt judged and treated as though I had done something wrong. She repeatedly looked my girlfriend and me up and down and carried herself with an attitude that was dismissive, confrontational, and unprofessional. Rather than attempting to help resolve the issue, I was made to feel like a problem the moment I entered the store. What happened next was even more unacceptable. After making the unnecessary trip to American Fork and obtaining store credit, I returned to the Taylorsville location to purchase the backpack I originally wanted. The moment I walked through the door, I was immediately approached and questioned again. Before I could even explain why I was there, employees were discussing me over their radios. I could hear Jennifer talking about how I could not return items and questioning whether pieces were missing. At that point I felt like I was being treated as a thief, a scammer, or someone attempting to do something dishonest despite having receipts, documentation, and following every instruction that had been given to me. No customer should be made to feel attacked, singled out, or publicly scrutinized simply for trying to exchange or purchase merchandise. I felt targeted from the moment I entered the store. Based on the way I was approached, watched, questioned, and discussed over the radio, I cannot ignore the feeling that my appearance, alternative style, and skin color played a role in how I was treated. Whether intentional or not, the experience felt like profiling and discrimination rather than customer service. To make matters even worse, the store credit card issued by the American Fork location did not work. Instead of fixing the issue, I was told I would have to drive all the way back to American Fork yet again. By this point, your company's mistakes had already cost me significant time, fuel, and frustration, and now I was being told to make another unnecessary trip because nobody could resolve the problem at the Taylorsville location. I have never experienced customer service this hostile, accusatory, and unprofessional over something as simple as exchanging a backpack. What should have been a routine transaction became an exhausting ordeal that consumed hours of my day because of poor communication, poor management, and a complete lack of respect for a paying customer. I expect this incident to be investigated, I expect management to be held accountable, and I expect to be contacted regarding how your company intends to address the time, expense, and treatment I was subjected to. The second encounter was recorded.

Christy's is wonderful. I live in Texas and only get to ski a few times a year: ten days, tops…read more Whenever I do, I typically rent skis at Christy's, and their gear is always up to date and in impeccable condition. I own my own boots, though. I recently ordered a new pair and, impatient to test them out, headed to the mountain before having them adjusted. After the first run, I was in soul-sapping pain, the kind of pain that can quickly spoil a trip. I hopped in the car and went straight to Christy's. I explained my situation to the boot fitter, Slater. I was concerned that my boots were too narrow. Slater measured my foot and reassured me that they were indeed the right fit. Even though I hadn't purchased the boots at Christy's, he suggested that we start by molding the liners. That helped, though I still had a bit of a hotspot. Slater then recommended punching out the boots above my inner ankle. "This'll take some time," he said. "Why don't you get some lunch and I'll have these ready when you come back." The next day I skied pain-free. All exaggeration aside, Slater saved my ski trip. I'm grateful to him for that. Not only did he make my visit a pleasant one -- and not just mine, but clearly his other customers', as well -- but he also ensured that I'll remain a Christy's customer for years to come in the confidence that whatever happens, they'll have my back (or feet, as it were). Thanks to Slater and the rest of the Christy's staff.

Gavin, Matt, & Sil (earlier on the phone) were very helpful. They gave good advice, are sincere,…read morecommitted professionals. I was in & out in 10min with the rental & the shoes, the skis, the helmet were a perfect fit for my 4th grader. Great experience. I highly recommend them!

I stop in everytime I drive through Salt Lake City, and am always happy with the outcome. I was in…read moreat the beginning of July. Even though there was not a special sale going on during our visit, it is always a treat to find past season Patagonia items at a discount. The store is clean, well laid out and well stocked, both with past season and current season items. Fitting rooms are spacious so you can try many items and still have room to check out all angles in the mirror. The staff is friendly as well. This time we had a jacket we needed repaired, so they accepted it to ship back for repair. Lots of parking is available in their lot.

This is not your typical outlet. The store consist of full price retail items, slightly discounted…read moreitems (30-40%) and irregular items. Don't expect to come to this store for a deal. The store also offers repairs for Patagonia products. This is great opportunity to get repairs done right at the shop. I've been told repairs are reasonably priced when product is out of warranty. The store does have a small lot. Good perk in this just area.