I worked with Dan the Moving Man a subsidy of The Moving Company. Although their price was great, their customer service was lacking. Some of the breakdown was in communication, for example, I booked the move and then a week later was contacted to see when I was going to book for, and it turned out my appointment had been deleted. I had already sent the deposit. There also was miscommunication on times, I was told it would be 4 guys for 4 hours to load me up, but instead it was 2 guys for 8 hours. This makes planning difficult.
Last, I went with the company because it was pointed out that although it is about $500 more than hiring one team to load a semi (U-Pack) and then have a different team unload, all of the liability was on the one team. Well, that's fine, but then something should have been done about the damages that happened in the process. My freezer had a dent and scratch, my nightstand was broken and another folding table had a dent in it. I didn't even get an apology or a call to make it right. I would have been better off saving the $500 as there was nothing done regarding the "all the liability is on us" approach. read more
