Working with Beau has always been such a pleasure. He is an absolute wealth of knowledge for…read moremyself and my clients. He is fully transparent and does a wonderful job guiding my clients every step of the way. When I work with Beau, we always make it to close on a new home for my clients and it is a joy for all of them. He is a breath of fresh air and has become a friend along the way

I didn't end up originating my mortgage through him, but I just had to come on here and say I…read moreHIGHLY recommend Drew Clemans for your mortgage origination needs. Throughout my entire home buying process Drew was generous with his time and expertise, literally every step of the way. His bio mentions that his approach is rooted in education, and that really came through in my experience. He took the time to make sure I understood what was happening and why, which made the whole process feel a lot less overwhelming. His advice was thoughtful and tailored to my situation, never generic or salesy. He knew I already had a lender but he was still willing to give him time and advice with no strings attached. He also connected me with a homeowners insurance agent who ended up getting me a much better policy than what I was originally planning to sign up for. That referral alone made a huge difference. Drew is the kind of person you want in your corner when you're navigating the home buying process. Knowledgeable, kind, and genuinely invested in helping people. I truly can't recommend him highly enough.

Highly recommended! He was referred to us by our real estate agent. I remember our first meeting…read morein his office, me and husband felt special seeing our names on his welcome sign board. Joel is more like a friend or a big brother and not a lender. In a way that you won't feel uncomfortable talking to him. You can tell him anything about your financial situation without being judged. He'll coach you what to do with your finances. He's always there when you need advice. He's really professional and very patient explaining to us all the options we have in details. His assistant Rosa Ruiz is really helpful too. You deserve 5 stars Joel!

We are very glad to have been able to work with Joel and his assistant Rosa. They were great at…read morecommunicating with us and working with our crazy schedule. Joel and Rosa are very knowledgeable in what they do. Thanks Joel and Rosa!

Doun Lambert is so knowledgeable about home loans. She is truly a plethora of knowledge. She…read moreeducates the client on steps to get the best rate, how best to get you qualified and is very communicative through the process. I couldn't recommend her enough ...

I have worked with Celeste from Fitzpatrick in the past and all I have to say that she is amazing…read more Her response is quick and always has an answer to my questions. I like to get all my questions answered prior and if I feel the response is not quick, I would move on to another company. In addition, she seemed very passionate about her clients and always looking out for my / clients best interest rather than hers/companies. I didn't know too much about loans but she took the time to educate me and made me feel secure about doing the loan. I know everybody is different in what they look for, but I would definitely give her a chance at least to learn more about how things work. Very trustworthy and she prides herself in providing quality customer service.

Came in to cash a $25 check. Stood in line for the customer service. They have a policy for not…read morecashing out checks that are not Navy Federal checks. It will take them 3 days to get me the money. My best recommendation is if you're gonna cash in checks, just do it at the ATM machine in front of the branch. They are not about the mission. I'm very disappointed in Navy Federal. It seems like they are very lazy these days to get you physical cash, they just want to do everything electronically. One of the main reasons I moved away from USAA was because Navy Federal used to give one-on-one customer service and delivered in getting you your money. It seems like they don't wanna do that anymore. They really have devalued the customer service to what it use to be. That's coming from a person that's been banking with NF for 12+ years.

Great service!! The only place I found that would help with a medallion signature. Also great…read morefinancing and credit cards. Reps have all been efficient and friendly!

I'm the type of person who likes to give people the benefit of the doubt, but this experience that…read morewe had with this teller was just awful. I debated over giving this bad review, but the way we were treated was very poor. We were helped by a woman named Rochelle and she assisted us in opening an account and applying for a product. There were multiple times where she made degrading comments on our income. She wasn't knowledgable or seemed to have our best interest in mind when we expressed concern. We felt incredibly uncomfortable and disrespected. I hope she doesn't make any one else feel less and changes her demeanor towards customers. It's not hard to be kind. Avoid this branch if you could, or at least if you can help it, this teller.

I've been in this branch several times. Seems there's always a wait time of 30+min to have an…read moreemployee assist with banking information. On two occasions I was redirected to go to another branch because there's a shortage of staff yet the bank has a max of 2-4 clients inside.

I scheduled the appointment on Thursday by phone for an 11:00 appointment this morning to open an…read moreaccount with Frontwave. I arrived at 10:53 and stated that I had a scheduled appointment but the person who was assisting said there was no record of an appointment, took my name, phone number, checked my ID and said that it would be 15 minutes because the manager was at lunch. I took a seat but then decided to leave because I felt disregarded. Avoid Frontwave!

Never bank with Frontwave is what everyone told me after recruit training I've been a patron of…read moreFrontwave for almost 4 years now , My Cash App account got hacked and they stole all the money from my Frontwave bank account and Frontwave said it was all my fault and basically told me to go FMS didn't give me my money back / horrible customer service If I was a different service member in a worst financial situation I could see how marines could loose there lives over a horrible financial institution imagine Unauthorized transactions from your account and they won't refund your / provide assistance , Lesson learned they told me to not bank with them for a reason I didn't listen , learn from my pain change your direct deposit to anywhere besides Frontwave I'm switching to Navy Federal personally

Allyson with the Robison Home Loan Team was great to work with. Very professional, quick to…read morerespond, and on top of everything throughout the process. As someone in the industry, I truly appreciate working with other professionals who move with urgency and communicate clearly. I'd confidently recommend her to any first-time homebuyer or even a seasoned buyer. It's always nice doing business with true professionals.

We worked with Ronnie and the team at Robison to help us purchase our first home! Ronnie took the…read moretime to explain everything about the process in detail, answer all our questions, and provide transparency the whole time. Since purchasing, the Robison team has remained in contact, sending cute holiday letters, homeowner best practices, and more!

5 years ago, my wife and I originally purchased our home, with the help of Team Souther. Tom and…read moreKim were amazing. They answered all of our questions, and concerns. When we decided to refinance this year, there was no one else we trusted. We reached out, and Tom was very responsive. Even with the current issues doing business in a time of Covid19, Tom and Kim kept us updated. and Tom found us an amazing interest rate. I will never go anywhere else for my mortgage and/or refinancing needs.

Tom and Kim are the best in the business. My husband and I have used them 4 times now for purchases…read moreand refi's. Their knowledge and experience show with every conversation you have with them. You will be lucky to have them in your corner, thanks Tom and Kim for your hard work and dedication!

Merry Cristiani at MortgageOne and her team are the best. Merry was there to listen to all my…read morequestions and I had many!Anything I needed she help me though the process Merry is great. If you thinking of buying a home or refinance Merry is just who you need. Thank you!! Merry Cristiani, her team and MortgageOne

Bad customer service. Never accessible by phone. Rude emails and service. No accountability.read more

Michael was our mortgage broker and he went above and beyond that role! He took the time to run us…read morethrough a crash course on loans, offered us advice and referrals for home inspection, helped coordinate, and was always on top of things, doing whatever he could to help us in our home buying journey. Highly recommend.

Mike, Mike, Mike! We cannot recommend him enough, and it's a testament to his expertise and care…read morethat we've worked with him for not one--but two home purchases! First, he helped us find and buy our very first townhome, and six years later, he guided us to our dream primary residence. What makes Mike truly exceptional is not just his depth of knowledge in real estate, but also his expertise as a lender. He took the time to ensure we understood every aspect of our loan--not just the numbers, but the strategy behind choosing the right terms for our long-term goals. Beyond that, he helped us think outside the typical inspection process, connecting us with specialists so we had a complete and well-rounded understanding of the home before making such a big decision. Mike is remarkably patient, always available (even for early-morning calls or late-night questions), and his approach is refreshingly thorough and considerate. He doesn't just want to close a deal--he genuinely cares that his clients make smart, well-informed choices. If you're looking for someone who is as knowledgeable as they come and has an unmatched commitment to your best interests, Mike is as patient, caring, and knowledgeable as they come.