Beau went through several scenarios for my investment property purchase and kept on top of all my…read moredeadlines and outstanding documents even for my quick close. Would recommend!

We just closed on a HELOC arranged by Beau. He made the process as easy as possible and was…read moreextremely knowledgeable about rates, terms and underwriting. He returns messages quickly and stays ontop of the transaction until it is done. I recommend him highly.

As a Realtor, I've had the pleasure of working with Joel on several transactions, and he has…read moreconsistently delivered outstanding service for my clients. His communication is excellent, and he keeps everyone informed throughout the lending process, helping transactions stay on track. Joel takes the time to educate buyers, answer their questions, and find financing solutions that fit their needs. I highly recommend him to anyone looking for a knowledgeable, reliable, and professional lender!

My sister and me purchase our first house in 2015 and Joel Hernandez helped us on the whole…read moreprocess. He responded to all our questions and was always there for us online, phone or in person. Then we refinanced our house with him in 2020 and he helped us to get an amazing low interest rate. Any time you need help he's there for you, he made us feel like we were one of their top clients.

Doun Lambert is so knowledgeable about home loans. She is truly a plethora of knowledge. She…read moreeducates the client on steps to get the best rate, how best to get you qualified and is very communicative through the process. I couldn't recommend her enough ...

I have worked with Celeste from Fitzpatrick in the past and all I have to say that she is amazing…read more Her response is quick and always has an answer to my questions. I like to get all my questions answered prior and if I feel the response is not quick, I would move on to another company. In addition, she seemed very passionate about her clients and always looking out for my / clients best interest rather than hers/companies. I didn't know too much about loans but she took the time to educate me and made me feel secure about doing the loan. I know everybody is different in what they look for, but I would definitely give her a chance at least to learn more about how things work. Very trustworthy and she prides herself in providing quality customer service.

Went in to check on my CD that was expiring. I live in NC so I was worried and then remembered…read morethere was a NFCU in Calif. Esme waited on me. What a sweet young lady. Very helpful. She made it so easy to update my CD. I also needed an ATM card and she handled that too. Thank you Esme for a job well done Feb. 3, 2026.

Came in to cash a $25 check. Stood in line for the customer service. They have a policy for not…read morecashing out checks that are not Navy Federal checks. It will take them 3 days to get me the money. My best recommendation is if you're gonna cash in checks, just do it at the ATM machine in front of the branch. They are not about the mission. I'm very disappointed in Navy Federal. It seems like they are very lazy these days to get you physical cash, they just want to do everything electronically. One of the main reasons I moved away from USAA was because Navy Federal used to give one-on-one customer service and delivered in getting you your money. It seems like they don't wanna do that anymore. They really have devalued the customer service to what it use to be. That's coming from a person that's been banking with NF for 12+ years.

Helped us with a joint account promptly. We were in and out! They care about service members. The…read morevalue is great.

I'm the type of person who likes to give people the benefit of the doubt, but this experience that…read morewe had with this teller was just awful. I debated over giving this bad review, but the way we were treated was very poor. We were helped by a woman named Rochelle and she assisted us in opening an account and applying for a product. There were multiple times where she made degrading comments on our income. She wasn't knowledgable or seemed to have our best interest in mind when we expressed concern. We felt incredibly uncomfortable and disrespected. I hope she doesn't make any one else feel less and changes her demeanor towards customers. It's not hard to be kind. Avoid this branch if you could, or at least if you can help it, this teller.

I scheduled the appointment on Thursday by phone for an 11:00 appointment this morning to open an…read moreaccount with Frontwave. I arrived at 10:53 and stated that I had a scheduled appointment but the person who was assisting said there was no record of an appointment, took my name, phone number, checked my ID and said that it would be 15 minutes because the manager was at lunch. I took a seat but then decided to leave because I felt disregarded. Avoid Frontwave!

The branch manager was very empathetic and understanding! He really helped us out. I would highly…read morerecommend banking here. Free tea and coffee in the lobby and free coin counting service as well. Receptionist is very sweet too!

Allyson with the Robison Home Loan Team was great to work with. Very professional, quick to…read morerespond, and on top of everything throughout the process. As someone in the industry, I truly appreciate working with other professionals who move with urgency and communicate clearly. I'd confidently recommend her to any first-time homebuyer or even a seasoned buyer. It's always nice doing business with true professionals.

We worked with Ronnie and the team at Robison to help us purchase our first home! Ronnie took the…read moretime to explain everything about the process in detail, answer all our questions, and provide transparency the whole time. Since purchasing, the Robison team has remained in contact, sending cute holiday letters, homeowner best practices, and more!

5 years ago, my wife and I originally purchased our home, with the help of Team Souther. Tom and…read moreKim were amazing. They answered all of our questions, and concerns. When we decided to refinance this year, there was no one else we trusted. We reached out, and Tom was very responsive. Even with the current issues doing business in a time of Covid19, Tom and Kim kept us updated. and Tom found us an amazing interest rate. I will never go anywhere else for my mortgage and/or refinancing needs.

Tom and Kim are the best in the business. My husband and I have used them 4 times now for purchases…read moreand refi's. Their knowledge and experience show with every conversation you have with them. You will be lucky to have them in your corner, thanks Tom and Kim for your hard work and dedication!

Warning about Mortgage One…read more I want to share my recent experience so others don't go through the same thing. In July 2025, I started working with Mortgage One through loan officer Mark Butrus. On July 31, I gave my credit card information to his processor to pay for an appraisal. The appraisal was completed, and Mortgage One even told me they would cover the cost of the follow-up visit. A short time later, I decided to switch to Turbo Mortgage because their rates and fees were much better. After that, things took a very troubling turn. On August 18, I received a fraud alert from my credit card company: a $496.55 charge attempt to the City of Warren (Michigan electric company). I live in Georgia and have no ties to Warren, MI. The only people who had my card information were at Mortgage One. When I questioned Mark about this, he denied any involvement, but the timing and location are extremely suspicious. Using a customer's credit card information for unauthorized charges is fraud. I am considering filing complaints with the Better Business Bureau, CFPB, and law enforcement. I'm posting this to warn others: be very careful who you trust with your personal and financial information. My experience with Mortgage One has been extremely disappointing and concerning.

Bad customer service. Never accessible by phone. Rude emails and service. No accountability.read more

Michael was our mortgage broker and he went above and beyond that role! He took the time to run us…read morethrough a crash course on loans, offered us advice and referrals for home inspection, helped coordinate, and was always on top of things, doing whatever he could to help us in our home buying journey. Highly recommend.

Mike, Mike, Mike! We cannot recommend him enough, and it's a testament to his expertise and care…read morethat we've worked with him for not one--but two home purchases! First, he helped us find and buy our very first townhome, and six years later, he guided us to our dream primary residence. What makes Mike truly exceptional is not just his depth of knowledge in real estate, but also his expertise as a lender. He took the time to ensure we understood every aspect of our loan--not just the numbers, but the strategy behind choosing the right terms for our long-term goals. Beyond that, he helped us think outside the typical inspection process, connecting us with specialists so we had a complete and well-rounded understanding of the home before making such a big decision. Mike is remarkably patient, always available (even for early-morning calls or late-night questions), and his approach is refreshingly thorough and considerate. He doesn't just want to close a deal--he genuinely cares that his clients make smart, well-informed choices. If you're looking for someone who is as knowledgeable as they come and has an unmatched commitment to your best interests, Mike is as patient, caring, and knowledgeable as they come.