I'm posting this a few months later so I've had time to cool off and let the dust settle, but I just keep going back to how terrible this company is. Their business model would fail immediately if they had any serious competition. Budget trucks? Could you not get a Class A license after being in this business for years?
They said to move my car would be $700 which seemed fair so I agreed and they added it to the list of inventory, and sent me a quote for $10,500 for everything. Later we decided to drive it instead and asked them to take it off - they said the car was never included so the price wouldn't be reduced. I told them that it's clearly on the inventory and was added before we were quoted, and they didn't seem to know what I was talking about at first, then finally came back saying OOH it IS on the inventory list, well it isn't on the quote though... So, you forgot to quote it and it should have been even more to move the car too? Yeah right.
They sent me a deposit form to sign for $2500, then ran my card for $2550 - they said the extra $50 was a credit card fee (which is illegal in the state of CO) as supposedly stated on the form. Well it's not on the form - they said OOH the form must have changed, "I haven't read it in a while"...
There was a four day delay in moving to our new house, followed by them not being able to deliver until two weeks after we moved, so we were stuck in a completely empty house for the duration, with zero sympathy or effort to work the move back into the schedule. We had to pay for 11 days of storing out stuff on the moving truck as it sat in their parking lot.
We also lost our lawnmower in the move - I asked right when the guy arrived if there was anything they can't take that I should load on my trailer (i loaded my propane tanks already because I knew those couldn't be moved by them) but he said no they can take everything. Then he called me at the last minute after we were long gone saying that they finished loading but couldn't take the lawnmower because it had been used and there were gas fumes in it. The lawnmower was in my garage out in plain sight, they had to walk past it to grab a bunch of other stuff to load on my trailer instead. Pretty sure one of the guys just wanted a free lawnmower out of the deal.
In the middle of the delay, they up and decided to run my card again for another $2500 without my permission, and said it was a progress payment. Then they sent me the final invoice, showing the wrong amount due - overcharging me by $300. When I called them on it they said it was a typo and they'd fix it.
Despite their terms clearly stating balance due on delivery, a day before even starting the drive out to the delivery address, they decide to run my card for the balance in the middle of the night as if hoping I wouldn't notice. And guess what, as if that wasn't egregious enough, they still ran it for the wrong amount, overcharging me by $300 again! They said they ran it because they wouldn't be in the office as they drove out and wouldn't be able to run it (this time changing the story by saying that the $300 extra was a pad in case they had to climb stairs etc. which I could also not find anywhere in our paperwork) - somehow I doubt they're completely unable to charge a credit card away from the office (I have several ways of running a card from just my phone as I'm sure they do because the refund magically came in the second they left).
These people are clearly very dishonest and will try to lie and cheat their way to getting more money out of you.
P.S
They admitted to overcharging me $300 the first time in writing saying it was an accident. They admitted to overcharging $300 in writing, saying it was "just in case".
I asked them if there was anything they couldn't move and they said no. I could have easily put the lawnmower in my truck at the time.
They said nothing a large fee to type in some numbers or if being able to come in to avoid that fee. The fact that it was refunded proves they know they were in the wrong. When the lady told me the credit card fee was clearly explained I told her to show me. She couldn't find it because it wasn't there, and she got very flustered and only then did it get corrected.
Do with this information what you will.
To be clear, I'm leaving them one star for these reasons:
A. I caught them in lies
B. I caught them trying to overcharge
C. I caught them trying to add illegal fees
D. Their communication was poor
E. They weren't familiar with their own contracts and procedures read more