Solid place to live for the price ...I'm very content, good roommates do make living here easier

A little communication goes a long way. In my opinion, allowing inexperienced children to run their management office is risky. Read through their reviews and you should pick up how combative, defensive, and entitled they are instead of assisting to resolve issues at hand. Extremely disturbing to not get past their gatekeeps to speak with a level headed person unless their objective is to continue to charge residents unfair fees. I see a class action suit in their future. Shame on you Monroe. Be better. read more

Staff is really sweet and helpful. They are always happy to help me out at an situation that unfolds. The apartments are clean and is a good and affordable place for college student! read more

DO NOT RENT HERE My daughter filled out an application for renting here, never signed a lease, decided to go another direction and was told they were going to force her into a lease because she filled out an application. They were trying to force her to sign a lease that we would not allow her to sign. When contacting the staff direct to talk to Management, they stated our Manager doesn't want to talk to you on this matter. So, I've had to get my legal team involved and going to file a lawsuit against the company. BEWARE. Not a good organization read more

DO NOT ,rent from them. They give misinformation to college students because they are all not on the same page about billing. One manager says one thing the other manager says other and all proof is in my daughters emails from their billing. They will ignore your multiple calls, emails and voice mails, the girls who work in there are rude and pick up the phone and hang it up. Nobody needs to be this stressed oit while trying to get through college. We all will be glad when the lease up and we don't have to deal with them next year. read more

Writing this now because we are longer living here, but the Monroe is the definition of the landlord special. Last year we noticed bites on our bread inside the pantry. Come to find out it was mice...We took matters into our own hands and set up traps which killed THREE!! They also have lots of hidden fees. read more

The Monroe by Cardinal Group - Apartments Near Me - Bloomington, Indiana

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A friend asked me to check on his apartment with the new "remodeling" going on. For reference he lives in building B, and is one of the first apartments to be renovated. It's been over a month and the only thing completed is the flooring. Their microwave was taken weeks ago, showers were unable to be used for an entire weekend, bedrooms were trashed and items have been broken by the remodeling team who have family gatherings in your own home. Upon entering my friends unit, a woman was digging through personal belongings, and a man was in a dresser drawer. (luckily my friend is a male, so nothing creepy happened.) When asked how much longer, the team and office all gave different time frames. There are loose nails on the floor, and the remodeling isn't even quality work as paint has already begun to chip, and lights have been going out. The monroe gave a two day notice of the remodeling but the team comes in randomly almost everyday. One morning my friend expressed it was 8am and they were destroying the kitchen with no knock and forced entry, another it was 6pm, way past time for them to be working in private homes. The monroe offered no discount on the month's rent, no temporary housing, nothing. While this remodel is going to be the only one for hopefully years, the communication and lack of empathy for students who pay 500-800 dollars while already paying for school is outrageou, especially considering half their staff are students (but who are obviously uneducate in the world of customer service and apartment information regarding legal issues and leases)... If you want an alternative, Reserve on Third isn't amazing but it's definitely a step up for around the same price. read more

Nice place to live , feels safe and it's near pretty much everything! Big green areas and pet friendly ! read more

The Monroe by Cardinal Group - Apartments Near Me - Bloomington, Indiana

The apartment itself isn't that bad but the management is some of the worst I've ever had to deal with. They are entirely incapable of communicating anything of value and created more inconviences for residents than I can remember. This apartment complex is horribly ran and you would be better of exploring better options elsewhere. I'm sure there are better student living arrangements in Bloomington that don't have incapable and lackluster management. I would HIGHLY RECOMMEND YOU FIND A DIFFERENT APARTMENT. read more

If I could rate this place a 0 I would. First of all, if you live here on the ground floor and have a neighbor that's up from the hours of 2am-7am and you ask them to do something about the noise, good luck. They will tell you to call the police for noise complaints, make it make sense. They also don't care how many videos you record of the noise, they will never do anything about it and will also make you feel stupid in any possible way while emailing you about anything at all. This place is lucky they got their gym and office upgraded or really no one would be picking this place because of how terrible the living conditions are at least now it looks kinda presentable. I was trying to go into living here with an open mind after reading the reviews but please just save yourself money and stress and do not live here. read more

Do not rent here. The management is terrible !!!!!! I have complained so many times about a guest living at our place for MONTHS and the management refused to do anything about and wouldn't let me in touch with a manager. They let this stranger who is not on our lease into our apartment when the person they were staying with wasn't there. And none of my roommates were there. They have violated their part of the lease they made us sign and couldn't even keep up with their end. I am planning on contacting local authorities to see if I can file a complaint on these people. They do not have any professional manners whatsoever. Do whatever you can to not rent here no matter how cheap it is. Absolutely disappointed read more

Absolutely horrible. The unit was filthy when I moved in. There were inches of bird droppings in multiple areas of the stairwell in my building. Mold everywhere in the bathroom. There was water damage throughout my unit- under all sinks, on walls, on ceilings. Tiny, tiny kitchen with little storage space or counter space. The Monroe advertises their units as being "modern," which could not be further from the truth. The newest appliance in my kitchen was the dying microwave, manufactured in August of 2001. Every single appliance was faulty in some minor or major way. Loose wiring in the stove, an unsafe fridge that was tepid at best, leaky dishwasher, moldy washing machine, old and dying HVAC system, and much more. I have been continually charged $25/month for renter's insurance through the apartment's insurance provider despite purchasing my own plan and receiving email confirmation that the plan was accepted and I would not need to continue paying the other premium. Bar none the absolute worst value for the price in town. RUN away!!!!! read more

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I am a senior and the Monroe is the third apartment I live in during my college. Location is good and the lake view is awesome. Everything else, however, failed to satisfy me for the eight hundred dollars I pay each month. Do not believe the low rate they offered. There are so many additional charges like mandatory liability insurance, green fee, rentplus fee. Some of them are even untold and hard to cancel. My rate was $740 and I ended up paying more than $800 each month. For this price I can live in a better place in this town at least. When I first moved in, the room door can't be closed, lots of women hair in the bathroom, and slide mirror is broken. They said they are not responsible for cleanning a subleased room then why charging a $350 subleaasing fee? guess stealing money from poor college kids. The management is extremely slow in responding emails and handling issues. For some reason I had a dispute with my roommate earlier this year and we tried to solve it with the managers. The management kept mentioning different kinds of lease violations and fines but take actions passively and inefficiently. Anything can produce them money the management seems happy to deal, on contrast, if you ask things need them to do additional service, you have to wait for a while or get ignored. My car was hit and damaged during the night. Again, no camera, no evidence, nothing they can do! Police iccident report was approved but meaningless. Apartments I lived in all have cameras, in the parking lots, at least. I drive an expensive car and hope they can install some cameras to ensure property safety. I will never choose this place again after a series of unsatisfaction happened on me. Hope my feedback is useful to others. read more

It's a great place to live! The amenities are sometimes kinda faulty, but the maintenance is always quick to fix things. DefiniteLu a great place to live with a great price! read more

When I moved in there was cat litter and a claw in my closet. The leather furniture is torn up by a past tenant's cat, for which we have called and complained and sent in maintenance requests...to no avail. The maintenance staff can be intruding and condescending for no apparent reason. The Monroe makes everything as inconvenient as possible, is not handling covid well. The gym and office area can only be reserved for 30 minutes at a time during office hours, when we have key cards and there are already cameras and they could tape up signs or only allow so many people at a time. Just about any other plan would work better. The management is negligent and stubborn to fix things unless lawsuits are threatened or there are consistent complaints. Our heat went out and the apartment got down to 58 degrees recently and the Monroe would not fix it until we threatened them and harassed them for making conditions livable. Our fourth (random) roommate was hostile and threatened to beat the rest of us up for not wanting a man to sublease from her and the Monroe did not switch out her units or do anything to neutralize the situation. They told us to just call the police if she showed up in the middle of the night to beat us. If I could give -10 stars I would. read more

The Monroe by Cardinal Group - The hairball from my drain (I don't put hair down the drain and had been here 4 months!!) - Apartments Near Me - Bloomington, Indiana

There has been water leaking in living room, bathroom, and kitchen since day 1. Then mold grew in living room, bathroom, kitchen, bed room wall, doorframe. They only painted the mold, not even try to understand why it grew and to fix the root causes. So in the last month, it expanded and grew everywhere. The air-conditioner room is molded too. Their treatment is to blow air to dry the room. They basically blew contaminated air from a confined small area into the whole flat. It made we all sick. I also diagnosed Rhinitis, there was no noises in my chest. But the vent has been blowing moldy air into our rooms. We asked to clean the vent, they refused. The wall against the vent in my room has blackened due to the contaminated air from the vent. Three weeks later, doctor could hear tiny noises in my chest. We donot feel safe and asked HAND (a governmental bureau) to inspect. The Monroe promised to move us to a safe apartment and painted the mold during the inspection. But weeks later, they told some of us there was no availability to move. They told me that I can move. But kindly reminded (threatened) me that my current moldy one is better. I wanted to terminate my lease. They said everything is up to code according to HAND. But I called HAND who told me that the inspection is still open. The Monroe has no certificate of occupancy yet. So, the Monroe has been lying and putting our health and safety at risk. They didnot respect our preferences of pet. Sometimes, they walked in our apartment without any notice or even knocking the doors. They discriminate non-local students. They charge me higher monthly rent than my local flat mate. We moved in 17 August, they charged me whole August but proportionately to her. They also charged me three months rent at the first month. Even they corrected it when I called them, but I found online they over-changed people quite often. read more

I lived here for a year, and it was just alright. The unit I was given to live in was nothing like the one I toured, so be wary of that. But otherwise it was just an average college living apartment. HOWEVER. My greatest dissatisfaction was moving out. You don't need to pay a deposit when moving in, so they get you with additional charges at move out. I lived in a unit with carpet only in the bedrooms (old, worn carpet that's been there for years). At move out, I was charged ~$200 for carpet replacement, for carpet that was old and worn when I moved in. I had NO stains on this carpet, kept it vacuumed, and cleaned it again right at move out. My roommate also was charged for carpet replacement for her bedroom too, even though she did the same. I called to dispute this charge, but was told by the Monroe that they are handling everything over email. I emailed twice, and heard nothing back. I ended up just paying the charge because I didn't want further charges to add up on my account, but I am very upset. This business steals from poor college students, to pay for building upgrades that they should be paying for themselves. EDIT: I would like to respond to the comments left by the Monroe: 1) I NEVER had any pets in my apartment, I have no idea how there could be the smell of pet urine, there were no pets in the apartment for the entire year I lived there. @ Monroe, You can check my lease and see that I was never paying pet rent, and I never owned a pet. So if it even had any smell (which it didn't), it would have been before I had even moved in from prior owners. 2) The General Manager never spoke to my father. We have heard silence since disputing this charge. Maybe you should check my apartment number and make sure you have the right apartment. read more

Ideal student apartments. Good facilities for residents

The Monroe Living apartment complex demonstrates unfair practices in the leasing tasks. The Monroe intends to reduce my security deposit for unfounded charges for cleaning in an apartment that was spotless at moveout. The Monroe provided no evidence of their claims. After 21 days they provided photos of the apartment condition that provide no evidence of their claims. ( I suspect they have activated this practice on other tenants) Customer service is not a strong characteristic for the Monroe management as it relates to the move-in and move-out process. I have reported this to the BBB and the Indiana AG. The bathroom toilet was never set properly over a 1 year period after resetting the toilet. The breezeway contained bird crap on the concrete and handrails in the stairs. The repair work done prior to move-in left glue, paint and clips all over the apartment. I would not recommend The Monroe Living to anyone as a place to stay that cares about the tenants. read more

Do you like cheap housing? Do you like having an operable emergency button in your room? Do you appreciate not being charged for unnecessary things upon moving out? Well I have bad news, The Monroe is not for you! They had the nerve to charge me $65 to clean the carpet in my bedroom and they charged me $10 for a lightbulb :). This is wack. As. Hell. I bet they are broke. Call me a cow because they keep on milking me for every penny. read more

The Monroe is honestly a great place to live. Their busses are always very reliable and it's very close to the campus mall!!

The Monroe is a very convenient place to live for students. It's at a walking distance from stores such as Kroger and The Btown International Market. Buses also run in front and near the apartment frequently for those who commute by bus. read more

NEVER EVER LIVE HERE. I've never written a review for anything, but I will gladly make this the first if it helps anyone. I moved in as sophomore and walked into the most disgusting, borderline unlivable apartment. There was black mold all around my bathroom sink, toilet, and bathtub/shower. My bathroom door was rotting on the bottom and shedding black pieces of mushy wood and the maintenance man told me he would "paint over it." Had to practically beg to get a new door. Every light fixture was filled with bugs. All of the kitchen cabinets were yellowed with dirty film that couldn't even be scrubbed off. My bedroom walls had countless black hairs PAINTED over and stuck on the wall that I had to scrape off when I moved in, then would periodically find through out the year (I have blonde hair). Those issues don't even get close to the amount of issues I had. I had to get 5 new appliances throughout the year because they all broke : water heater, dryer, oven, exhaust fan, broken lights, and my rotting door. Not to mention the putrid smell of smoke in the floors; we had to spray room spray every day to keep it smelling decent. My family, roommate and I spent 8 hours upon arrival trying to make this place livable. Before moving out, we cleaned as much as a human can when living in a filthy place like this, yet still got charged for whatever they thought was dirty. News flash: it was 100x dirtier when we moved in. "Leave the place as you found it..." you should be lucky we didn't because you'd be gagging! These are the most disgusting apartments in Bloomington and the MOST unprofessional business I've ever come across. Save yourself and look elsewhere. read more

I've had some appliance issues but maintenance has been quick to help. Decent spot to live because there is a bus stop and grocery store within walking distance. read more

The monroe is your standard apartment living space. it's got a pool and basketball court close by.

The only reason that this apartment even gets one star is because I don't have the option to give it none. The only positive about this apartment is that price tag, and even that isn't that amazing considering how horrible the living conditions are. The management is utterly unprofessional and disrespectful. It's a disgrace with how horrible they are. Maggie Baker, the assistant manager, will start there and put you on "hold" yet not actually and LAUGH at your situation. She, along with the rest of the staff here, do not care whatsoever about any of the residents. There have been so many issues with mold that they play off as "mildew" and refuse to test it. They also charged me over $100 in "additional fees" after I moved out, yet they REFUSED to explain them and in their email told me to neither call nor come in to refute the claims. They're lucky that I'm too busy to get a lawyer and take them to small claims court. Among myself and the friends I have that have lived there, NONE of us have had a good experience. It has been atrocious. They let their tenants have animals that defecate and urinate over whole apartments, leave trash everywhere, and refuse to clean. Do NOT live here if you want to be clean and sane! read more

Mold and A MUSHROOM growing out of the floor when I moved in. Very loud, lots of college parties at all hours of the night. Dog poop everywhere. After 2 years they raised the rent $50 more and leasing agent Lauren basically told me to leave if I didn't like it. Gym only open a couple hours during the day. Waited 8 days for maintenance to unclog dishwasher so it smelled like a rotting animal. Go somewhere else better for the same price. Unprofessional, unreasonable, disgusting. Save your money because the Monroe is not worth it. read more

This is one of the worst apartments in Bloomington. Please stay away from this place as they do not clean the units after someone moves out. They then try to charge extra hidden fees here and there and offer just a terrible user experience. read more

maintenance is great at the monroe and is always quick to come fix your problem! they are pet friendly too

BEWARE BEWARE BEWARE!!! They say pet "friendly", but thats hardly the term I'd use. If you have a pet, they will NOT forewarn your roommates. Lots of ugly surprises that end with "your pet must stay in your room 24 hrs a day unless they use the bathroom". There is no clause to be a good roommate. They will not intervene if the roommate doesn't clean, if they smoke in the unit, even if someone brings over a STALKER ( yes that happened and they never did anything). If you have asthma and allergies that your roommate is agitating they wont do anything to help. If your roommate wants to turn off the AC in the middle of summer, too bad. If they leave dirty dishes in the sink for 4 days, too bad. You're not even allowed to throw away thier trash! They will match you with anyone of the same sex, regardless of that pointless profile you creat for yourself. They are hands down the worst I've ever rented with in regards to caring AT ALL about their tenants' happiness. And parents: you will have to threaten a law suit if you are worried about your kiddo renting here. They will roommate match them with people in their late 20's, early 30's. They will charge them for everything and put them in units that collect mold faster than a dirty suana. I cannot stress enough how little they do to help roommates be happy. They will give you a fantasy story about how they take time, but after they get your signature its a bunch of attitude and "i don't know what to tell you, live with it or pay the sublease fee". If you don't know the person you're living with, my suggestion is bite the bullet, pay a little more and live literally anywhere else by yourself. Also if you are international, expect to be over charged by "accident", spoken to like you're IQ is in the double digits and moved from unit to unit every year without an explanation. All of this comes from first had experince. I recently moved out after living there for 3 years. The only good years was living with my friend who is international and I was sick to my stomach after seeing how differently they spoke to me vs her. I feel sorry for those who don't have another option. Prayers are for all of you signing up for the monroe this year and any year to come. read more

If I could give this no stars I would. Beware, they try to charge you when you move out for cleaning things that were already clean. The place was filthy when we moved it. Not to mention, we didn't have keys the entire move in day so had to keep going back to the office if we wanted to leave and come back. Then painters left all of their paint and tarps in the apartment and never came back for them. Tub in one of the bathrooms was painted to hide rust and gross-ness. Don't even think about moving the fridge to clean, there was a meal for a small nation on the side....so this place was absolutely not clean when we moved in. I highly advise you not to live here. read more

Problems after problems...I've actually started a notebook and I'm keeping track of all the issues I'm having until my lease is up. I'm very disappointed by this place, their management, cleanliness, and organization of their records. The pictures are deceiving online as well. I cannot wait to move. Would not recommend to anyone. I would give zero stars if it were an option. read more

Wow, the apartment was NOTHING like the model we were shown. Filthy dirty! Broken dresser, buckled floor and FLEAS. Our cat sure as hell didn't ha e them when he left home. Cost my kid money for frontline and now the entire apartment need to be sprayed, including all her new bedding. Their exterminator only comes on certain days and it falls while she has class so that means a trip for me so that I can remove the cat from the apartment for his safety, because according to an exterminator I checked with, if it's done properly, the pet must be removed for 4-5 hours for their safety. What a nightmare. Extremely disappointed and upset. read more

Affordable and comes with utilities but terrible office staff and management. Wasn't clean when we moved in, moldy food in the fridge, dirty underwear left in the laundry area. It took 3 weeks to get our dryer fixed because it was broken when we moved in. You could do better for another place with similar pricing read more

Confident that this is the worst student apartment complex in Bloomington. Unclean spaces, utterly nonsensical policies and charges, poor maintenance, broken appliances, office staff who are incompetent not at their fault but because the property managers do not equip them with the knowledge they need to help the tenants. And the tenants themselves are insufferable at times - grassy areas littered with dog poo; people partying, drinking, smoking weed, and even having fights into the late hours of the night on weekends; fire alarms being pulled by said people; high school students coming to play basketball at 2 in the morning because the courts are always open; drivers speeding without looking through the parking lot, for one because they are bad drivers, and for two because there are no stop signs in logical places with a dozen blind spots. All this truly only scratches the surface of how difficult it has been to live here. And they have the audacity to charge over 500 dollars per tenant. Word to the wise: STAY AWAY. read more

It's like the want to f*** you over. It was a complete sh**hole in the first place. Disgusting, infested with nats, half of the things were broken. I'm moving out today and I have spent the last week cleaning every single little tiny thing and I just know that they are going to try to charge me for things even though the apartment is in wayyyyy nicer condition than it was when we got it since I called maintenance at least 30 times and scrubbed literally everything with a magic eraser. Half of the things they promised us weren't even working. The pool was absolutely disgusting and got shut down by the city of Bloomington for it. The printer room was 'broken' from SEPTEMBER TO MAY! IN A COLLEGE COMMUNITY! We were promised cable but despite the number of times I tried to receive it and get help from the management because my apartment needed rewiring, they never helped me and made excuses and then 'switched to wireless' (whatever that means) in April (I moved in in August) which means they were basically trying to stall me because they knew they were switching and didn't want to pay to get my apartment required. Would never recommend. It looks bright and shiny and awesome on the outside but they prey on college kids who don't know anything about apartment hunting. Do not sign a lease here. You will regret it. read more

The Monroe is the worst place to live in. They charge high rent amounts and their services are totally not up to the standard. When me and my roommates moved in, the apartment was in a very bad condition; there were so many broken/unclean things. We had to put in a number of service requests and quite a lot of those were ignored by the management! Apart from that, this one time we tried using the oven and it caught fire; we had to use a fire extinguisher! Turns out, the bottom portion of the oven had grease on it and these idiots never cleaned it before giving us the apt!!! Additionally, the bathtub was extremely dirty and kept clogging all the time!! You could feel the sliminess while showering in that gross bathtub! There were so many other problems with the apt; in the end those buggers charged us high move-out amounts for cleaning, painting (for two marks on the wall that I wasn't responsible for!), bulb replacements (all the bulbs were working just fine, trust me!) and a lot of other shit we were not responsible for! We tried bargaining with them but they won't budge, all in all, its been the worst experience ever! We were cheated on with false charges without any justification and I would suggest you to not even consider living at this shitty place! read more