After an awful experience in June 2014, I decided to call back in The Mod Cod, to give them another chance, after they told me that they were gluten free (eventually) however never did I expect for a business owner to abuse me, behind my back.
I spoken to them on the phone to ask about the chips being gluten free, she told me that she would check, after some time on "silent hold", I noticed that she had hung up on me, hence I rang back (no reply), a few minutes later I phoned back, she blamed the disconnection on a simple thing not of her fault, and she did eventually tell me they were gluten free, and they was no chance of cross-contamination.
I was delighted to see a chippy do this, she claimed they had a separate fryer and they were gluten free, however as soon as I arrived their and my friend ran in, they were saying things about me " That call burnt my head out, and I don't know what I'm doing now" was one of her quotations.
I felt really upset to hear about this, especially considering they had a large sign up, mentioning to ask about allergy information, considering what happened with her reaction to the phone call, hanging up on me on one occasion and also ignoring my call, straight away, I feel they don't have a clue about allergies, and would rather risk making customers very unwell and call them names behind their back, rather than tell them a truth, this could loose business but it would avoid customers becoming very angry and/or ill.
I really do regret giving The Mod Cod a second chance, and I am quite upset for them to talk me about that, especially considering since December 2014 it has been EU law for places to provide allergen information, and although they did, I highly doubt what they told me was true, but to get me off the phone quickly. I also feel not only is it disgraceful to insult customers behind their back, but to other customers too. read more