This firm takes on too many clients for its cases (eg, over 1,700 on the case I retained them for). There is no personal service whatsoever. If you retain this firm, do not expect to be kept up-to-date on your case. As of today, January 9, 2012, the video on the Firm's website provides information which was recorded in April 2011. Their hours to call in for information end at 9 AM PCT. Therefore, if you live on the West Coast, do not expect to be able to contact this firm unless you awake early to make the call. I would NEVER use this firm again or recommend it to others. read more