I stayed there January 28th, 2026, and I was impressed by the view and the coziness of the room…read more The restaurant adjacent to the lobby (a separate business) was also a big plus as the ambiance is nice and the food was tasty, even if the orders took forever to arrive, which resulted in us drinking more then we should lol. I found the rooms clean, comfortable and very quiet. Building has card controlled floor access and cameras galore. Staff also monitor guest access after hours, so visitors need to be escorted to your room. Despite the scowl a night agent gave me when I met a friend after hours, I appreciated the security measures and a nearby walkway offered a well lit place to have a late night stroll along the water. I'm planning another stay there in June and I would recommend The Quay to anyone visiting New West, as the location and view alone was amazing.

Enjoyed everything about our stay at this place. Check-in was very efficient, the room was clean…read moreand we certainly appreciated the underground and covered parking during a wild rain storm! Would definitely stay here again.

As others have pointed out, this is definitely a motel. And for the price, I didn't expect that…read more We were having a hell of a time finding a pet friendly room available in the area, so we took what we could get. The lady at the front desk was very friendly. Our room was easy to find, but the parking lot is TIGHT. Be cautious if you have a larger vehicle. One thing that really irritated me - they advertise as pet friendly, and when I called to book, I specified that we needed a pet friendly room and was happy to pay the pet fee. When we arrived, we found that all the grass on the property had been ripped out - maybe they're updating it or something, I don't know. but they really should mention that. It was a real pain finding somewhere for my dog to do it's business - our options were a) in the parking lot or b) in the dirt. I just wish they had mentioned that there was no green space available. Oddly enough, the BEST part of our stay doesn't even exist according to their website. In the FAQs for the hotel it says that there is NOT a pool onsite, but there is. It is an outdoor heated pool and it was INCREDIBLE. The water was so warm, it was really lovely to float around in for a bit before bed.

Very friendly and helpful staff all around. They went out of their way to make sure our 2 day stay…read morewas pleasant. Room was comfortable and clean. Definitely not a hotel in the true sense, but far less costly than interior Vancouver stays. Great breakfast as well. Would recommend staying here, especially if you prefer to avoid the crowded, more expensive hotels.

Front desk service was excellent. Courteous and diligent to meet all our requests during our stay…read more New furnishings, well maintained rooms, very clean, comfortable beds. With a mini kitchen, the suite resembles a business extended stay. Great location ~ within close walking distance to a couple shopping malls, grocery store across the street, a couple nice Italian and ramen restaurants with a couple blocks. Chica San Chen bubble tea shop downstairs next to the lobby! Complimentary breakfast was the usual but relaxing mornings with plenty of comfortable seating with window views. The pool and sauna was clean and fun to unwind in the water for this winter stay.

We drove in from Seattle on a Friday in June 2025. After dealing with an idiotic border control…read moreagent who said my claiming Burnaby is part of the Vancouver greater area was synonymous to stating LA was part of San Francisco, we were ready for an easy check-in. And at the Element Vancouver, that is what we got. "Welcome you two to the Element Vancouver", no haggling over small details. We found our way to our room quickly, and soon appreciated the Element's proximity to Burnaby's many restaurants. You do realize that you are effectively in a major city, with ambulances carousing down Kingsway seemingly at all hours, and the elevators seemed to take forever to 'latch on' to their destination floors, but overall the experience was a positive one. Front desk staff friendly and able to provide with extra supplies. Free breakfast had plenty of fixings, and we had a friendly lady named Crystal give us some of the details of the building during one happy hour. The pool was nice, if a bit overrun by the hockey crowd on the Saturday we were there. Otherwise there were plenty of resources, and the washing and drying machines kept us from having to do laundry on our trip back to San Francisco. Well done, Element Vancouver!

Stay away from this hotel !!! We are traveling from US to Vancouver for business in such a short…read morenotice. We could not find any hotel due to weekend and too close to the travel date. So finding this hotel and paying $142 for a night was the only option that we have . We thought we would stay there for two nights until we leave . But as soon as we went in to see the room, it was very old, outdated and stinky room they gave us. It was midnight when we arrived so we had no choice but staying there for one night as what we paid for. We informed the girl at front desk that we will only stay for one night due to the problem. The Indian girl was showing bad attitudes with us and kept saying that they we have to stay two nights or they will charge another night using the $200 pre-authorization that they held as deposit. In the end, they still double charged us for the service that we did not use. With the attitude and poor facility, we did not reserve to double charge almost $300 for an old and stinky motel near Vancouver . We witnessed other customer were having some issues with that front desk girl as well. NEVER come back here , and thanks God I got out of this hotel !!!!!

Absolutely disgusting rooms. Grossly overpriced for what you get because it is not clean not does…read moreit even look like somewhere you'd want to stay. Customer service was annonying & the brown lady behind the desk was a bitch. Manager was absolutely no help in telling the front desk lady to not raise her voice at me when I complained about the dirtiness of the room. She just got super defensive. Would never recommend not even to someone I hate.

We have stayed here a couple of times now and the location is great, easy access to the mall,…read moredining and skytrain. They offer free parking and a decent breakfast, which is super appreciated. The staff is stellar and we have only encountered very accommodating and friendly people so far. The drawback for this location is the noise factor, it's facing the train and even rooms in the back have constant train noise. They do provide complimentary earplugs, which is a great idea and more Hotels should really do. We are definitely going to book again if we plan on coming up, it's a good value for the amenities and area.

Love the location of this Hotel! Staff very friendly and…read morevery knowledgeable of the area which helped us out a great deal. Very busy location for traffic as well as pedestrians. Connect to one of the largest Mall Canada. Across the street is the Sky Train, which is very good transportation to avoid the traffic. The hotel is very secure, if just checking in you have to get buzzed in at the front door to enter the hotel. Once you have your room key, that Accesses everything within the hotel such as scan to get into the hotel, scan to use the elevator, scan the dining room for breakfast, most importantly scan to get in your room. Scan the fitness room, After hours you have to scan to get into the underground parking lot. - Plenty of parking - EV charging stations Complimentary Breakfast with your stay, now keep in mined it's the same menu everyday does not change.(not while we were there) Best to arrive early due to the size of the seating area. Quit cozy with lounge chairs by a fire place. The staff are very diligent keeping the dining area clean. - in fridge: milk, yogurt, hard boiled egg, cream cheese - touch less juice machine - bowls of fresh apples, oranges, bananas - Dry Cereal, oat meal with topping - scrambled egg, pork / beef sausage, Bacon - pancake machine - toast, Eggo waffles, English muffins - muffins - cinnamon buns - coffee, tea If you get tried of the same breakfast there is coffee shops very close. Coffee shops such as Tim Horton, Starbucks is located at street level of the hotel. The rooms were very clean, located away from the elevator, did not hear people in the hallways or the traffic outside. Had a wonder stay, and will be returning!

Odd. This apartment building complex, turned, furnished apartments that rent by the day, week or…read moremonth has seen better days. The lift, and I call it a lift because its not a modern elevator is a bit frightening. If the previous user doesn't close the elevator properly then you'll never be able to call that elevator to your floor. We needed a place to stay due while our place was being restored due to a fire and grateful for the hosts friendliness and essentric manner this place is not for you if you want a restful nights sleep. I'm a heavy sleeper and the commuter Skytrain who's charging by ever few minutes from about 530am to past midnight allowed me a bare few hours sleep in the comfortable bed. Arundel Manor is basic and has all the amenities one needs for a short stay. Built around 1912, this is not a sound proof building. The wifi is spotty, I would suggest a unit closer to the router, We were on the top floor so it was difficult to remain connected for long period of time. You can open the kitchen window light shaft to allow wifi to trickle in your unit but we had our pets with us and adraid they may sneak out to their demise. Our hosts even contacted their internet provider who said they gave them faster Internet but its made no difference to us in speed or being dropped. Another Yelper referred this place as a B&B, it's most definately not a B&B today.The elevator is often used as a storage locker. So it was quite fit that on the last week (when we gave the owner/manager notice, she wanted 1 weeks notice after we continually advised the wifi didn't work and the gas leak in our unit made our unit non functional) that we found mouse droppings in our kitchen cutlery drawer. At the time I stayed there the rate was $120/night or $490/week or $1600/month PLUS 12% HST. In comparison, the Courtyard Marriott Downtown was $123/night including full hot breakfast. So if you don't mind the noise and nuances of a very old building, and an owner that is only intersted in getting you checked in and taking your money and not following up with issues, this is the place for you. Dont forget to bring your VHS tapes, our room had a tube TV and VCR! Classic!

This is a rather interesting place, that my traveling partners and I happened upon entirely through…read morea double booking done by Priceline.com. We had booked a house that was a bit away, but after the charming British couple arrived to sort out how Priceline could have billed us without a room available, they offered us accommodation at this hotel. It was a bit of a surprise as one of them actually drove us from the rental house to the hotel. This hotel is not something that you'd expect. While it's clean, it's not a modern building, the furniture and many of the fixtures are vintage to 1912. Clawfoot bathtubs have been patched, single-paned windows have painted-over locking mechanisms and no screens, no air conditioning to let you close the windows against the sounds of the freight trains nearby or the Sky Train that is literally next to the building. Water pressure and temperature varies, the elevator is an ancient thing with manual operating doors that don't automatically open or close (therefore if the previous user doesn't take care to close them, the elevator stays at the last floor indefinitely, and the elevator can arrive at your floor but be summoned away before you get a chance to open the door). However, if you want to be in an incredibly convenient location in a true hotel suite (living/dining room, separate large bedroom with king-sized bed, full kitchen with a full complement of cookware, and a cabinet in the dining area with a full tea set - did I mention the owners were English?) this is an amazing find. It is literally a block from the Sky Train station, shopping (including grocery stores) and restaurants are all around, as well as the river front boardwalk to explore.

We stayed at the Hilton Metrotown for nights 2 and 3 of a four night vacation to Vancouver…read more The first night was at a different Hilton property in Washington. That stay at the Washington property was a nightmare (mostly from a billing perspective). When we arrived in Metrotown, the issue at the Washington property was still unresolved. As a kind gesture, upon hearing of our troubles the previous night, Hilton Metrotown upgraded us from a standard king to a king suite. They certainly didn't have to do this, but it was greatly appreciated. The hotel was spotless, room was equally spotless and comfortable. Shower pressure was great. The staff was very friendly and helpful. The hotel restaurant was great, and the bartender went out of his way to make sure that we were taken care of. We had two dogs with us. The pet fee and policy was very reasonable. Parking was fine, considering that it is in an urban an area. Valet parking is an option, but we didn't use it. Late on the second night of our stay, the toilet in our room decided to stop working. The night staff did their best to try and fix it, but they couldn't, and we ended up having to change rooms at 1:30 AM. Certainly an unfortunate situation, but we file it under "stuff happens." We appreciate the efforts of the night crew, and they quickly got us situated into a different room. Despite the one hiccup, we are very pleased with our stay here. The location was perfect for what we needed, and the service was good - even under less than ideal circumstances.

Clean, friendly and helpful. Great location and a wonderful place to stay! Food in the lounge was…read moregood, great restaurants near by.