I ordered sandwiches mistakenly to this location via Uber pick up, so I called three times to…read morecancel the order, with no answer and no room on VM. Being that it was my mistake, I showed up about ten minutes after they were supposed to be ready, according to the app. The restaurant was completely devoid of customers and the Subway guy was working on them when I arrived (slooowly). When I asked for extra pickles, the guy looked up in amazement. I said, "For Patrick, right?" He checked and then gave me four pickles instead of three (wow!). He finished and moved to the next sandwich (also mine). The entire time, it was just me and him there.
Once he finished, he put the sandwiches in a bag. He then put the bag on a shelf facing the door, as I stood two feet in front of him near the register.
I looked at him. He looked at me. He nodded toward the shelf and said something like, "Your food."
I said, "I'm standing right here and you put my food on a shelf?" He said that is the system.
I said, "You know who I am. We had a brief human interaction, why didn't you just hand me the bag?"
He said that's the system. I said, "There is no one else in here and you couldn't have just handed me the bag?" He shrugged, like I was crazy for asking.
I told him off with some *very* choice words and also said to pick up phone when someone calls.
As I'm driving home, I remember seeing the guy's name was Kevin. When I get home, I look up the name of the franchisee, and guess what? KEVIN!
Dude, that location should be a rockin' spot for a Subway, but I bet your lack of care, common sense and interest of following your "systems" (by the way, is answering your phone part of "the system"?) has chased away any regulars and any future customers, like me.
Kevin, you're a complete failure of a business man and I truly hope you continue to drive your store into the ground with no recovery. Then, maybe someone who cares can take over and turn it around. "System?" Are you kidding me? FU, Kevin.
