10-10-24: If I could give this pharmacy a zero star rating I would. They have changed ownership,…read moreand I chalked up a lot of the lateness and difficulties we were having getting our one prescription filled and mailed due to the changeover, but it is beyond that. I had trouble getting them to mail the prescription the first time, and they advised me to submit for a refill a week ahead of time in future even though they had said 2 to 3 days the first time. I used their portal on September 30th to submit for a refill to be mailed and received an email confirmation from the system that it had been accepted. Ten days later, no update and no prescription mailed. I call and they tell me they have to make this one which doesn't sound at all like how it was filled at other pharmacies. I believe it came premade in a pump bottle. They said they would receive what they needed tomorrow and then mail it. What the heck? So I call them up again and cancel it. I also calmly tell them that we need to transfer the prescription to a pharmacy that can fill it in a timely manner. It shouldn't take several weeks to ship this. So then the person I assume is the owner calls us and says some absolutely crazy story about my husband being in there the day before and them telling him he had to bring the box into the store so they'd know what to order and he hadn't. What the hell? 1. This prescription was already in their system and had been filled by them previously. 2. My husband, myself, and daughter are all mostly house bound and severely disabled from chronic fatigue long-covid. We have had to self-isolate to avoid viruses which will worsen our already severe conditions for over 4 years now, and we are together 24/7. I even almost died 1 1/2 years into this due to the cardiovascular damage long-covid caused in my left lung. I barely survived an emergency lung lobectomy. When I say we are sick and disabled I mean it!!! So my husband never ever set foot in that pharmacy on any occasion!!! When I confronted him on this, he back pedaled and said we should go to Walmart. We are too darn sick to go anywhere! That was the whole point of having the medication shipped. We are too sick to leave our house and can't risk getting sicker!!!! And your pharmacy made our very difficult life harder for us when it was supposed to help. So I just had a lovely conversation with Amazon Pharmacy and they are working on getting it transferred. Good riddance Bourbontown Pharmacy!!!! And it's because you tried to gaslight me and blame us for your shortcomings on multiple occasions that I used my precious energy to write this review. I was just going to leave it be, but you brought this on yourself! Shame on you for what you did to us!!!!!

Pharmacist blasting loud music and dancing weirdly around . Place sold a year ago. It's no good…read morenow. No thanks - messed up prescriptions and they don't deliver items that were to be delivered Can't leave fast enough They've messed up way too many prescriptions now. Would leave a ZERO star if that was possible .!!!! Stay away !!!

Sunday, January 5, 2025. CLOSE THIS STORE! I ordered $50 worth of Pedialyte, etc. along with baby…read moreotc and other items. I got a text message back within five minutes on my phone saying my order was READY. My husband who is getting over Covid few days ago, and has rheumatoid arthritis took his pick up truck down there at 4 PM today in this BAD weather and there was a sign on the door that said "closed due to weather!" NOTHING on their phones regarding closing! Now it started raining the ice whenever he was driving there and back. If anything had happened to him, I would've owned this store! I'm done. They screwed up my prescriptions last time, they can't keep a pharmacist since Carlos retired and they're screwing up store orders now! The last time I went down there, they didn't even have my order pulled, and I showed it to on my phone where already been taken off my card and the order was confirmed! DONE!

My prescription wasn't filled till I arrived and asked about it. When calling to see if it was…read moreready the pharmacist hung up on my husband twice! He simply asked why it wasn't filled a week and a half ago when it was called in.

Worst pharmacy around!! They never have prescription meds ready. Always "delayed". Don't even…read morebother using this joke of a pharmacy!!

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

Great service easy checking outs food storage great don't like checking out large grocery amountsread more

Every time I go to this walmart, there is someone with a pet animal inside. It's almost always near…read morethe food aisles. This time, it was an off-leash golden retriever. This is obviously unsanitary & inappropriate. I love animals as much as the next person, but pet animals (non-service) do not belong in businesses where food is being distributed. Do better, Walmart.

Rudest employee I've ever encountered in a store and all I did was drop off a box for FedEx.read more

I had found several old disposable cameras and brought them in to be developed....the staff was…read morevery helpful and courteous. I appreciate her kindness.

Consistently the worst pharmacy ever. I've spent hours on hold when calling. Don't even bother…read morecalling. If there is even the smallest complication with your prescription or prescription history, then it will be days before it's fixed (if ever). The pharmacy manager, Jana, is extremely rude. No compassion, empathy, or care. Unpredictable hours, zero customer service, and everyone who works there looks like they hate their lives. If only my insurance would allow me to use CVS instead.

Pharmacy used to be good at the Georgetown location. It started to go downhill about a year or two…read moreago. Long waits, some substandard employees, and obviously a pharmacist who either doesn't care or is being screwed by Walgreen's as a company. Poor rating here. Would have given their pharmacy in Georgetown zero stars. Sorry, but it's true. Walgreen's in Georgetown needs an enema.

This is a quaint but well stocked drug store with lots to check out besides prescriptions. I was…read morehoping for makeup but alas that was a no go but they had a soda stand, sorority gifts and lots more. The place is spotless and the folks who work there were very nice!

What a cute little find. Lovely gift shop and Ice cream shop. You have to stop by for Ice Cream…read morejust like the old day soda shop.

Diamond helped me fulfill a prescription at another location as they did not have enough of the…read moremedication in house. She checked around the area and then called the store that was showing it in stock to verify it was all there. She then transferred the Rx to that store over the phone and it was ready for me by the time I got there. I appreciated the effort and speed in which she took care of my situation and did it professionally, never acting as if I was an inconvenience as she also had other customers in line behind me. She was able to take care of them quickly and then resolve my issue as well! Great service! Tysm!!

I've been a Walgreens customer for about 15 years, but after today I'll be moving my prescriptions…read moreelsewhere. I went through the drive-through to pick up a prescription that the Walgreens app and a text message both confirmed as "ready for pickup." There was only one car in front of me, yet I sat for 30 minutes before anyone acknowledged me. When I was finally greeted, I was told my prescription wasn't ready and that it would take another 30-45 minutes. When I expressed my frustration, the employee rolled her eyes at me. I work in customer service myself, so I understand things happen -- and I even told the employee "I know this isn't your fault." But if Walgreens can't support the drive-through due to staffing, it shouldn't be open. What frustrated me even more was the conflicting information: the app showed my prescription was filled once I left, while I was being told it wasn't even ready. Later I called the store to try to resolve it, waiting on hold for 1 hour and 31 minutes before anyone picked up. Again, I explained I wasn't upset at the employee personally, just at the situation. But instead of empathy or real help, I was met with rudeness and dismissiveness. At one point I was even asked, "Do you want me to fill it or not?" in a tone that made me feel brushed off. All I wanted was help transferring my prescription and to confirm my refill count was correct, since the app showed my prescription was filled today, even though it wasn't. Instead, I was told flat out, "Just call Walmart, they'll do it." Technically Walmart can initiate a transfer, but Walgreens still has to provide the information. Rather than taking ownership or even offering to help, the employee pushed it off on me and made me feel like I was a burden. I don't expect perfection, but I do expect honesty, timely service, and basic respect. Unfortunately, Walgreens failed on all three today. When I called Walmart's pharmacy, a real person answered and resolved my issue in under 5 minutes. After this experience, I'll be moving all of my prescriptions there.

Some of the EMPLOYEES are rude to customers that are paying cvs pharmacy a lot of money each…read moremonth.Some employees are polite and courteous to customers. Some pharmacy employees should not be working in the pharmacy. They have no empathy toward senior citizens, in short they are jealous! I will be giving my 700.00 monthly cvs money to another company. There are a lot of them.i wonder why cvs, winchester ky 40391 only has a 2.0 rating????

I'm so grateful for CVS pharmacy in Winchester. My prescriptions are turned around quickly, and…read moreeveryone is friendly. This is a far cry from other pharmacies I've dealt with over the years. Thanks so much! Nancy McDonald

I love using local pharmacies vs big store pharmacies because I don't trust "big brother". Staff…read moreis amazing and extremely helpful. Thank you guys!!

Been going here since they opened. The newer staff and pharmacist are very unpolite to my wife…read more They made her feel like a drug addict when picking up narcotic medicines. Then the pharmacist was rude with my wife in the drive thru. I called and ask Jason about the situation his reply was his pharmacist didn't say anything out of the way. So my wife's a liar is the way I took it. This is the 3rd problem I've had from there newer staff. I guess loyalty to a place doesn't exist.