10-10-24: If I could give this pharmacy a zero star rating I would. They have changed ownership,…read moreand I chalked up a lot of the lateness and difficulties we were having getting our one prescription filled and mailed due to the changeover, but it is beyond that. I had trouble getting them to mail the prescription the first time, and they advised me to submit for a refill a week ahead of time in future even though they had said 2 to 3 days the first time. I used their portal on September 30th to submit for a refill to be mailed and received an email confirmation from the system that it had been accepted. Ten days later, no update and no prescription mailed. I call and they tell me they have to make this one which doesn't sound at all like how it was filled at other pharmacies. I believe it came premade in a pump bottle. They said they would receive what they needed tomorrow and then mail it. What the heck? So I call them up again and cancel it. I also calmly tell them that we need to transfer the prescription to a pharmacy that can fill it in a timely manner. It shouldn't take several weeks to ship this. So then the person I assume is the owner calls us and says some absolutely crazy story about my husband being in there the day before and them telling him he had to bring the box into the store so they'd know what to order and he hadn't. What the hell? 1. This prescription was already in their system and had been filled by them previously. 2. My husband, myself, and daughter are all mostly house bound and severely disabled from chronic fatigue long-covid. We have had to self-isolate to avoid viruses which will worsen our already severe conditions for over 4 years now, and we are together 24/7. I even almost died 1 1/2 years into this due to the cardiovascular damage long-covid caused in my left lung. I barely survived an emergency lung lobectomy. When I say we are sick and disabled I mean it!!! So my husband never ever set foot in that pharmacy on any occasion!!! When I confronted him on this, he back pedaled and said we should go to Walmart. We are too darn sick to go anywhere! That was the whole point of having the medication shipped. We are too sick to leave our house and can't risk getting sicker!!!! And your pharmacy made our very difficult life harder for us when it was supposed to help. So I just had a lovely conversation with Amazon Pharmacy and they are working on getting it transferred. Good riddance Bourbontown Pharmacy!!!! And it's because you tried to gaslight me and blame us for your shortcomings on multiple occasions that I used my precious energy to write this review. I was just going to leave it be, but you brought this on yourself! Shame on you for what you did to us!!!!!

Pharmacist blasting loud music and dancing weirdly around . Place sold a year ago. It's no good…read morenow. No thanks - messed up prescriptions and they don't deliver items that were to be delivered Can't leave fast enough They've messed up way too many prescriptions now. Would leave a ZERO star if that was possible .!!!! Stay away !!!

Don't buy the $50 back binders. The Velcro lasted about a week. As far as M. S. themselves. They…read morehave had some pretty childish Pharmacists when it comes to pain medicines. They are Dr. practicing medicine without a license! They suck at the Union store! And the guy that walked into the Union store with a can of gasoline, I wouldn't have minded if he lit it!! I'm sure he's knowing that now.

This is the ABSOLUTE WORST business/so-called pharmacy that I've ever dealt with! Honestly...I…read morecan't believe they're still in business! I've had a few unpleasant experiences with this RUN DOWN HOLE IN THE WALL... I used to have my meds sent to them until I realized that something shady was going on. I would always have 2 of my scripts sent to them, just bc it was locally owned & I kinda felt bad or shall I say felt sorry for them bc they're building looks like it's seen better days & not to mention the moldy smell when you go inside. And...I'm really not sure if the smell is from the building OR from some of their dazzling employees. I could never understand or have them explain to me of how they would fill my prescriptions. My dr prescribed me 60 tablets of one of my meds & they would continuously put 46 in one bottle, then 14 in another which I had never ever seen done before. I knew that I should have 2 ready, but they would always say.....NO, you've got 3 ready for pick up. I would ask every time, but never got a straight answer. I'm sure it was for them to make more money off of my insurance. Not to mention ...it was a "controlled substance ", but thru would call me again over the next few days telling the to pick it up again, but it had only been maybe 3 days! Shall I say... SHADY?!?? Recently...I had a prescription called into them from Hey Doc, , but they could never tell me when it would be ready. So...after it had almost made it to the 2 week point & I've heard nothing from them, I called. I spoke with a woman who answered in which she said they would run it through on a discount card to save me some money bc it would be kinda pricey bc it was called in through Hey Doc & they don't accept Insurance. I was put on hold for maybe 5 mins, then she gets back on the phone & asks me if I can call back later. So..time got away from me that day, so I decided to call back 2 days later & I spoke with a male employee & he said that I needed to find a Medicaid approved dr, so I wouldn't have to pay anything . I told him that it wasn't necessary bc I already knew about the insurance ordeal, just FOR THE LOVE OF GOD, PLEASE FILL MY PRESCRIPTION! So..he said give him an hour & my total would be $4?!??? So...the next day..once AGAIN, I call & talk to a really RUDE WOMAN & she said it wasn't a good idea for them to fill it & I should probably take my business to another pharmacy! I couldn't believe what I was hearing. I said..I just need my meds & that's it! Then she begins to tell me she doesn't know where the $4 amount came from & no one would've told me that!! Most of this stems from one of their employees who doesn't wanna see me or do business either me due to her insecurity. I mean I get it..I understand that Stephanie has MAJOR WEIGHT ISSUES, but to put me on a goose chase for 2 weeks over 1 prescription....RIDICULOUS!!! FYI...Just bc I don't do business there...That NEVER gonna make Stephanie, I think that's her name, drop those much needed pounds!!!

Sunday, January 5, 2025. CLOSE THIS STORE! I ordered $50 worth of Pedialyte, etc. along with baby…read moreotc and other items. I got a text message back within five minutes on my phone saying my order was READY. My husband who is getting over Covid few days ago, and has rheumatoid arthritis took his pick up truck down there at 4 PM today in this BAD weather and there was a sign on the door that said "closed due to weather!" NOTHING on their phones regarding closing! Now it started raining the ice whenever he was driving there and back. If anything had happened to him, I would've owned this store! I'm done. They screwed up my prescriptions last time, they can't keep a pharmacist since Carlos retired and they're screwing up store orders now! The last time I went down there, they didn't even have my order pulled, and I showed it to on my phone where already been taken off my card and the order was confirmed! DONE!

My prescription wasn't filled till I arrived and asked about it. When calling to see if it was…read moreready the pharmacist hung up on my husband twice! He simply asked why it wasn't filled a week and a half ago when it was called in.

I love using local pharmacies vs big store pharmacies because I don't trust "big brother". Staff…read moreis amazing and extremely helpful. Thank you guys!!

Been going here since they opened. The newer staff and pharmacist are very unpolite to my wife…read more They made her feel like a drug addict when picking up narcotic medicines. Then the pharmacist was rude with my wife in the drive thru. I called and ask Jason about the situation his reply was his pharmacist didn't say anything out of the way. So my wife's a liar is the way I took it. This is the 3rd problem I've had from there newer staff. I guess loyalty to a place doesn't exist.

Fine group of people. Fast and friendly service. Everyone gets special attention. Delivery is a…read moregreat thing. For older people, it is very convenient to be able to fill your prescriptions when you leave the Dr. office.

Everyone is very helpful and patient here. My entire family has switched over to this pharmacy and…read morewe all love it

Fast photo finishing, ordered online and went to the store for pickup. It didn't take longer than 2…read moreminutes.

We have used this pharmacy for over 30 years. They are accurate and quick to respond. My only…read morecomplaint is that they are supposed to have a web site. I tried using once it and when I went in to pick up the prescription, they knew nothing about it. Also, they do not notify you when a prescription is ready for pickup.

After one of the local doctors diagnosed me with some kind of respiratory infection last fall, he…read moresent me here to pick up a prescription. It's a nice little hometown pharmacy. The pharmacists are a sweet, friendly group of people that fill up the prescriptions quickly and answer any questions you have. They also sell some typical drugstore items but not much. I haven't been back since (nor did I even use most of the stuff prescribed) but no complaints. You might miss the building if you're not looking for it; keep your eyes peeled for the sign as you drive by.

The word 'Hometown" once had some importance to its Georgetown community, such as showing…read morerespectful behavior, and proficiency in working for the needs of customers fulfillment, especially when you have been a long-time devoted customer. The under-experienced young-era staff that makes an appearance to work have no desire to meet job qwuifcations. This new era is eliminating work ethic, while business owners settle for this generation of indolence because they can't find professional help. Asking a simple question is too much for a child-like mentality to handle. You can't even get the same information from employees because you might be putting them out. No motivation to serve the local hometown and it shows. Im am cognizant that this review probably is a waste of time but I won't be wasting any more of my business.

I've been going to Hometown Pharmacy every since I moved to Georgetown back in February 2019…read more They're always fast (unlike most pharmacies) you don't have to drop off your prescription and come back in an hour or more they fill it usually in 10 minutes or less! Most of the techs are very young but are usually pretty friendly. The only thing I don't like about the pharmacy is their closed on Sunday's and close at 1pm on Saturday. Other than that I couldn't be happier!!! Almost forgot they also have FREE delivery, Yes free delivery.

Every time I try to use them they waste my time, don't have product and basically force me not to…read morebuy locally. I am optimistic one day they will learn and succeed but not longer with my time, money or patience.

After a family member had a major surgery at the end of June they have always been just a phone…read morecall away! They are always incredibly helpful and always willing to answer any and all questions. Great staff and service. And they're local.