I was just discharged from Wellbridge this week. It is difficult to review with one group of stars…read more I will summarize below as they go from 1 to 5. But first, some of these reviews sound like patients I heard claiming the staff broke their ribs, assaulted them, etc. I witnessed this activity, initiated by the patients, who would call friends and family loudly and make it sound like a horror house, which it is not. I never saw any level of abuse by the staff. They were, for the most part, friendly, and yes, at times were required to use an appropriate level of force - understand that this is a psychiatric hospital. There were issues, good and bad. 1) My husband attempted to leave a message for me - but I never received it. Since my discharge, I have left messages for 2 patients who became close friends. We were going through really bad times together. I do not personally believe the messages were given to them at this point. I called again tonight and was told the patient's phone to call was not working. I challenge that. Several times when I called the facility this week, the phone was not answered. That is not acceptable in my view. The night that I arrived, the transport driver was frustrated because no one would answer the doors and he was told the bell did not work. We waited outside for at least 30 minutes. 2) Patients who are calm and safe to be around are not segregated from the more aggressive patients. That created a bit of a fear factor in those of us who needed temporary help vs. those who appeared to need more permanent care. However, the staff acted appropriately with the "events" that one may expect in a mental health need environment. As our rooms are not locked at night for security reasons, I'm assuming regarding self-harm concerns, there was concern that an aggressive patient could easily enter the room although there was security, not always paying attention, at the end of the hall. 3) The nurses/doctors and key management contact Josiah were excellent in consultation. 4) The group sessions were excellent, and the speakers were friendly, understanding, and professional. 5) My biggest surprise, the food was good - I was shocked and gained a few pounds. Carrot cake, beef stroganoff, meatloaf, a Chinese lunch, eggs for breakfast, bacon with a croissant, snacks - not a restaurant but surprisingly good. In summary, if the executives read this, 1) and 2) are key concerns, I hope you address these immediately. When the transport driver becomes more anxious than the patient, it is worthy of review! Otherwise, the extremely negative reviews, unless there was a recent management change, are not reflective of the facility based on my experience.

I'm honestly relieved to see this place shut down. Patients were kept in a group room all day--50+…read morepeople on the adult side--with no therapy of any kind and the strong smell of urine. When I asked when therapy took place, other patients laughed and said, "They don't do that here." Patients were forced to stay in the day room with nothing to do except watch TV. I heard multiple people talk about how they struggled to stay awake during the day because if they couldn't sleep at night, nurses refused to give them any medication to help. The doctor was by far the worst part of the experience--rude, dismissive, and controlling. If you didn't agree with him or act overly polite, he would threaten to keep you there indefinitely. Upon admission, they zip-tied a tracking device to my wrist. The room I was assigned had a puddle of urine in the corner and hair all over the floor. Only after I made a scene was I moved to a clean room with fresh sheets. When I was finally released, I was given 30 minutes to arrange a ride home. I was told that if I couldn't secure one in that time, I would be forced to stay another day. The nurses were young and negligent--especially alarming given that this is supposed to be a psychiatric and elder care facility. The entire place was an absolute mess. People were treated like animals--held captive with no real help, support, or supervision. My heart truly goes out to the people who were forced to stay because they didn't have family to advocate for them, and especially to the elderly who were abused and neglected.

If you or a loved one is experiencing depression, anxiety, or substance abuse, specific…read moredisabilities, or other mental health condition, this is the place to be. The groups are wonderful, and you will learn so much that helps you in the outside world and in everyday life. If there is one thing I want people to know, it's that the staff, program aides, and case managers truly care. They make you feel safe and are very easy to talk to. One of the aides, Lasey, goes above and beyond. She doesn't leave until she knows you're okay and consistently checks on you. She has a calming presence and helps clients who are really struggling find peace and comfort. Can't say enough about Ms. Kara is the person who runs the show. She may sit at the front desk, but she will also become one of your biggest advocates. When she tells you she cares about you or says, "I got you," she truly means it. She wants you to succeed and move forward into a better life. I remember showing up one day, and she told me how pretty I looked and that she was proud of me. She was proud of me and then wrapped me in one of her giant Kara hugs. Even though I mentioned two people specifically, all of the staff are caring and supportive. They won't let you feel sorry for yourself, but they will help you recognize the direction you need to go and encourage you every step of the way. This place and its staff truly helped save me from my depression. Ms. Kara says this isn't your first home, but your second home, and that really reflects how they make you feel. They also offer TMS, and for me it has been a complete game changer. If you are considering getting help for yourself or a loved one, make the call and take that step. I can't fully express what this place has meant to me. Even my family felt encouraged and reassured when they had to leave me there, knowing I was in caring hands.

After several years of in patient and out patient at various facilities, this is the first place…read morethat has been able to make a substantial impact with treatment of a loved one. The staff shows a genuine investment in the people who come there for help. They include family in the process to make sure that everyone is on the same page with the proper treatment. Where other places gave up on treatment if it wasn't working, Solstice persists until they can find a break through and then they keep going. There is always someone available to give us information when we need it. This has been a big problem with other places. The residential program is top notch. I highly recommend.

If you or someone you love needs help, get it. I mean that. I attended Burning Tree Ranch in…read moreKaufman, TX for just under two months in the fall of 2025 after multiple detoxes and many prior short-term programs. I was a client, not a referring professional or business partner. I left and have since gotten to a much more stable place. This review is not written from crisis. It is written because the gap between what was presented and what I experienced was large enough that I wish someone had said these things clearly beforehand. When I later raised the discrepancy, a senior leader's response was essentially, "We got you here, right?" There were genuine positives. My individual counselor was excellent -- the best part of the experience. Some other staff treated people decently, and I met at least one client who said he needed and wanted the long-term structure. I will not pretend those things did not exist. The problems were structural. The program was presented as roughly a year; the actual continuum is closer to two and a half years. Outbound communication with family was tightly controlled -- calls monitored and restricted, and my first letter home had to be read aloud to the group. At the same time, the facility maintained its own channel to my family. During detox I was directed to turn banking access over to my father, being told it was to prevent me from taking someone else from the facility and leaving with them. At times the facility went into "shut down." Clients could not speak to one another, enforced even without staff by using confrontations so people would call each other out. During shut-down the chairs were placed so we were in continuous physical contact, bathroom access was tightly controlled, and the "corner" chairs were highly sought after because they gave a little space. I never agreed to give up my physical autonomy, including the freedom to use the bathroom when needed. They also removed coffee during one shut-down; when it returned, the clinical director said something like, "Your bodies are craving it, it feels good, right?" I watched them take drawing away from a client who used it to regulate. Seeing him later leave in an ambulance the second time he ran is a big part of why I'm writing this. Daily confrontations significantly increased my anxiety. Staff repeatedly referenced my military service with variations of "What about this is harder than being in the Army?" For someone with significant anxiety, that combination of confrontation and control was extremely difficult. A program that presents itself as dual-diagnosis capable should take this more seriously. When I asked to leave I was held 48 hours, then dropped off at 3 p.m. in Dallas behind a homeless shelter that would not take me because I just wanted to go home. What keeps me on track now has nothing to do with fear of that facility. It is the knowledge that I will one day give an account. I'm at peace with what I have to say here. I was lucky enough to be born to the best parents a man could ask for. They supported me through a very difficult time, and I love them for it. I'm not telling anyone to avoid treatment. If you need it, get it -- just go in with open eyes. Families should ask hard questions about total length, completion rates, how communication with family actually works, and what happens when someone wants to leave. The place is not what the marketing suggests, and the cost of discovering that after arrival is high.

Burning Tree Recovery is the real deal, especially for chronic relapsers. This is not a short-term,…read morefeel-good program. It is built for people who have tried multiple times and need something different that actually works long term. They focus on real accountability, structure, and personal responsibility. The staff understands addiction at a deep level and does not enable. They stay involved for the long haul and push clients to grow up, show up, and change their lives. If someone has been to treatment before and keeps relapsing, Burning Tree is one of the best options out there. It is tough, honest, and effective. Real recovery. Real results.

Very disappointing experience…read more The facility's pharmacy could not provide one of my loved one's prescribed medications because they were out of stock. I drove to the hospital to bring the medication myself, but after waiting about 40 minutes, asking multiple times for assistance, and requesting to speak with a supervisor, no one ever came to help. I eventually had to leave with the medication, which meant my loved one went without a medication that had already been prescribed. What frustrates me most is not the inconvenience to me. It is that a patient went without needed medication because the process broke down. Better communication and a little urgency could have prevented the entire situation. I have filed a formal patient grievance because I believe this needs to be addressed. If you are considering entrusting the care of a loved one to this facility, I would encourage you to do your homework and carefully consider your options. Based on my experience, I believe you can likely find better care elsewhere.

This place is awful. You are stripped of everything that you own and are not allowed your own…read moreproducts or clothing. Other places like Carrollton Springs at least let you have clothes (with no strings) and products that have no alcohol. I heard this place closed down and hot damn, what a blessing. They barely ran any groups. Food was okay... let's just pray that this place actually closed down. this place is just as bad as UBH in Denton. Side note : this place is NOT the same Haven that's in Dallas. Two TOTALLY different places. Haven detox is my favorite. This Haven is one of my least favorites.

September 30th called 911 as having discomfort in belly region that would not go away. Ambulance…read moretook me to Texas Health Walnut Hill Dallas around 2 AM and I was taken to ER. The Presby Drs/ NRs/Surgeon were wonderful. After all lots of tests it was found I had a gall bladder infection. ER Dr. Rubin talked with me and tests taken and he advised findings in detail. I Agreed to the surgery, Surgical team headed by Dr. Hahn came to my room and explained procedure to surgery to remove gall bladder --- so very nice group, clear info and instructions. Taken to ER prep as they were doing surgery that morning, Dr Ruben had managed the hospital intake. Each dept I was taken to had such super kind and knowledgeable/professional folks. After surgery up to room and I could have not asked for such service and attention for my stay and requirements. Shout out to Dr. Alexander Hahn - Surgeon Dr. Rubin - ER MD, Ehtan Fan - Internal Med, Dr, /Qian - Anethesiology, Dr, George - Internal Medicine, /Dr. Mupparapu Internal Medicine, Kasandra -Phlebotomist. This treatment/service has really encouraged me to move forward and I am doing well after 5 days after surgery, Yes perhaps a different story for other gall bladder patients, but I am healing well. JF Jones Room 605

I only come here for OBGYN Dr. Crable who is amazing but the wait , is completely ridiculous appt…read more@1030 arrived 10:27 got called back at 11 after asking is she running behind, only to get called back to room at 11:01 its now 11:46 and Im still currently waiting in this freezer room , I know lunch is at noon so im praying my appt isn't rushed ! Like I stated she is a wonderful doctor but at what length, being in the medical field not sure if its a schedule conflict but her appt should atleast be scheduled 45 -50 min apartment to cut down on waiting. I was suppose to be back to work at 1230 doubt that is going to happen. Frustrated my time is equally important too.

Greatly benefited from treatment here. Very grateful for the experience. Staff really cares.read more

Excellent place to detox Staff is wonderful from start…read morefinish. If you are scared of going to then this is your place!

It's a very large practice. Pretty efficient and organized, just feels big and like you're a…read morenumber. I saw the Nurse Prac the majority of the time which given my complicated health issues might not have been the best choice. She was friendly and nice and well educated, just not sure I received the very best of the best care I could have chosen if maybe I had gone to a smaller practice perhaps. I think I came here for about 4 years. My doctor left the practice and my life went in a new direction so I stopped going to appts.

I have been seeing Linh Tran for about 8 years, and she has always been kind, caring, supportive,…read moreand incredibly helpful. She is intentional in the way she cares for her patients and always makes me feel heard and valued. I'm so grateful for her consistent compassion and excellent care over the years. N.Jones

A HUGE shout out to icare Rehabilitation Hospital in Parker Square. The folks here are A+ and have…read moregiven my mother in law wings. If you or a loved one has suffered a neurological trauma that has impacted your ability to complete tasks - occupational, physical and speech therapy are offered at the same location! I have been in and out of therapy facilities since I was 16 and my mother was diagnosed with Multiple Sclerosis and the team and facility here blows me away. Feel free to reach out with any questions. https://m.facebook.com/icarerehabilitation/

As I get older little things start to creep up on me like little injuries. Well I hurt myself going…read moredown a kid slide, cracked my leg bone. After getting out of the boot, Gina and her staff figured out I also had some tendon issue and helped be rehab the entire problem. They really know how to look beyond what is evident.

Stonegate saved my daughter's life. The counselors are…read moreamazing. All of them. Rebecca, Sidney, Bettina and the spiritual advisor (Carlina?) was such a real person and such a joy. I could not hug her enough as we were leaving. This is the only program that my daughter has completed. This is the first time we've had real hope in many years. The program is tough and asks a lot of the participants, as it should. My daughter left the program twice, but finally went back and muscled through the hard work. I thought I would never see my beautiful daughter healthy, and sober again. I know that she did the work, but thank you to everyone at Stonegate. Prayers answered.

My experience here at Stonegate was mentally, physically socially and spiritually reconstructing…read more.. deeply grateful to have serious people who know how to and who are willing to get in the trenches with complicated addicts seeking recovery from the deadly grips of their DOC. God meets you at Stonegate.

I couldn't leave a review on Google, so I'm sharing my experience on Yelp…read more Wrote wrong information in my medical chart. I couldn't get him to change it. I don't trust his medical opinion.

Extremely unprofessional by Dr. Tran when I last saw him last week. He commented on my personal…read morelife and said that I got taken advantage of. He also would not listen to my complaints and prescribed me antidepressants instead for my attention difficulties. The office staff also takes forever to get back to.