Have to support these small music shops. Victor Litz has a lot to offer from types of instruments,…read moreelectronics, lessons, used gear, you name it. I was especially impressed with their selection of ukuleles. Never have I seen so many in MD in one place! Definitely more than what Guitar center offers. They have an acoustic room in the back to try their acoustic/classical guitars. I had the chance to buy one of their used guitars at an amazing price. I appreciate the staff working with me on the price and even holding the instrument for a day when they could have easily sold it to next customer. Shows that they care about customer satisfaction more than just making a sale. I was able to spend a good amount of time trying out the instrument and they also helped tweak the intonation before I decided to take it home with me. The only few downsides I could see was some of the staff were not particularly knowledgeable about certain guitar models that they were selling, but much better than say Guitar Center. The humidification in the acoustic room basically only controlled by a residential type humidifier, so not very precise. Compared to other small guitar shops in the DMV, I don't think I would feel comfortable getting my guitar worked on here just based on the level of expertise I surmounted from the conversations I had. But a good place to buy gear nonetheless if you know what you are looking for. Parking is just a little challenging since it is in the middle of old town Gaithersburg. But in the past I have come on the weekends and there is some parking across the street at the museum.

Let me start by saying that we have been customer for a few years now. Our kids rented their band…read moreinstruments. from there. We even purchased her cello from there. The staff was always great and helpful. Fast forward a few years, I inherit a handful of guitars from my father. My father is left handed and I am not. To convert the guitars from left to right is a chore, but not overwhelming. i know how to do the work, but chose to treat myself and have an "expert" do it. I dropped them off we had discussed changing the nut only reconfiguring the bridge if necessary. They sold me new strings and I went on my way. I was so excited when they called me and told me they were ready. I was in a rush when I picked them up. I admit it seemed much cheaper than I had expected, but in my rush I wasn't really paying attention. I got home and tried them out. The action seemed OFF. I again was so busy at that time I did not have a chance to really go over the guitars and thought maybe the new strings were still strechting and were amybe affected by the extreme heat we were having. a few weeks later things had calmed down. I took the guitars out and tried playing and then began to look them over, really look then over. The "expert" only restrung the guitar upside down. Did not change the nut. No bridge adjustment. No phone call saying are you sure ofnthe work we need to do. I called the store and in the manner of service I had been accustomed to they told me to bring them back in and they work take care f them. Io dropped them off received the normal apologies, followed up a few days later from their "expert".listing all of the things that needed to happen. I am/was aware of the work needed, but at this point I have lost all faith in this so called "expert" and just asked him to return the guitars to the shop and I would jit take them elsewhere. As I went to pick them up I thought there might have been some discussion or apology for the "misunderstanding". Nothing. That was the last time I will shop there and cannot ever reccomend them again. I would expect this from Guitar Center, but I think their techs would have at least called the first time to say, "Are you sure of this work?" You have lost a family of customers nor can I recommend you to others.