Great customer service at this office. Account Manager Jacob Simpson was very friendly &…read moreprofessional, cares about his clients and potential customers. If you want a great insurance experience, must try this location!

I've been with State Farm for over 30 years (since I was 16 years old) and insured my first car as…read morea teenager in Illinois. My very first claim was after I hit a deer on the way home from work, and I still remember how my agent handled everything with patience and care. That experience set the tone for what became a lifelong relationship built on trust. I went to Illinois State, where State Farm wasn't just a big company, it was THE company. It represented everything that felt solid and dependable. Friends and classmates went to work there. It felt like being a State Farm customer meant something. And for decades, it did. As I built my life, State Farm was there at every stage, renters insurance for my first apartment, coverage for my first home and my second home, multiple cars, our family trailer, and eventually my kids' vehicles too. I didn't shop around. I didn't compare rates. I stayed, because I trusted you. But that trust has been broken. After a recent move to a new city and enduring a car accident and a couple of rock/windshield claims, my local agent is canceling my policies, leaving my family's coverage in limbo. It felt like I went from being a valued customer to just another name on a spreadsheet. For a company built on neighborliness, personal service, and loyalty, that kind of treatment is hard to accept, especially after three decades. I've paid my premiums, and I've never abused the system. And in return, I expected that the relationship we built would mean something, that I'd be seen as a valued customer, not a liability. This isn't the State Farm I knew. And it's not the one I've told others to trust.

Called to help a client who was not understanding the process of claims and the owner Aaron was…read moreextremely rude and condescending for absolutely no reason. Would not recommend this business at all.

Minus points for lying and not looking out for their customers…read more They dropped a ball....and did not own up to their error. Enough said.

Sean and the Sentinel Team are fabulous! They are always on top of things, so helpful and…read morethorough. Sean explains all things insurance so clearly and his research of all of his providers is so helpful. I definitely recommend Sean and the whole Sentinel Team.

Sentinel Insurance Services exceeded my expectations. They were prom, professional, attentive to…read moredetail. Returned my calls in a timely manner and answered all my questions. It is a complicated process, but the written communication was clear and I was able to complete all the forms required. Last but not least, they saved me a ton of money. Thanks Sean and your staff you did an outstanding job on my home, and auto insurance coverage. You are the BEST!!!! Lillian K.

This is someone that does my car, bike, and life insurance. I used to only get the basics when it…read morecame to insurance thinking I was saving money. Not only was I not saving money using "bare bones" insurnace, I was not covered enough if I was in an accident. After my dad passed away without insurnace or a will, I learned how important it was to have good insurance for my family and sanity. What is nice about April is that she met with me IN PERSON and explained what everything is and what everything costs. The ongoing care she's given has been great. Also, I go to Rocky Point Mexico and she has good rates on Mexican insurance as well. I send everybody there I can.

I have used and referred April on several occassions. She is very professional, detailed and…read moreamazing to work with. I'm so happy I found her.

Stephanie and her team are INCREDIBLE! She is an absolute joy to work with and very knowledgeable…read more Not only did she save us quite a bit over our current insurance company, but we ended up with more coverage so we are protected at the amount we should be. I appreciate the level of communication. I had heard from several others how they'd saved quite a bit by switching to Stephanie & Farmer's, but I kept putting it off. Glad I finally took the time to just gather my policies and email them to her. Wish I would have done it sooner!! :)

Stephanie and her team at Farmers are well below average. When I said I was shopping around instead…read moreof being helpful they harassed my mother via email even though she was sick and bedridden with COVID. SERIOUSLY! The rates are way too high and when you try to cancel they conveniently take weeks to refund your money. It has been 3 weeks and they blame the mail - seriously 3 weeks. Bite me. Stephanie being so wonderful at customer service (haha) when I was a client for YEARS wont even return my emails.

Carman is very good at finding the best fit for your insurance needs. He saved me a lot of money,…read moreand I received better coverage than I had before calling him. I highly advise that you call him if shopping for insurance.

My wife and I was using another broker for quite some time but started to feel we weren't getting…read moreall the options out there so we decided to start looking on our own. But as we all know trying to find insurance on your own can be a hassel, so we decided to call a couple other brokers to see if what we were getting with our other insurance broker was a good deal or not. We came across Smart Move and talked to Jessie and just from the first talk we felt good, about what he had to offer and all the insurance companies he was able to search for us. He answered all our questions and just seemed to care about what was best for our family and his opinion on coverage on what seemed right for our family so we wouldnt pay too much. He said that he would get back to us in a couple hours after he did his searching and sure enough he got back to us and we ended up saving hundreds of dollars by switching (not to sound like a commercial). If any of you are considering calling, just do it. It doesnt cost you anything and instead of calling every insurance company out there and having to give out your phone numbers just for an estimate let Smart Move do the work for you.

I actually did not go with them but still give them 5 stars. They could not write all the…read moreinsurance I need and recognized that I wanted one agent and understood my reasoning. Very transparent and was not pushy at sales at all. If I close my business I would definitely try them again.

If you're a commercial customer you don't want to deal with Kyle or this company. He will gladly…read moretake your money and sign you up, but if you have any problems, questions or concerns he refuses to respond or help you. Half the time it takes days for a response. Most brokers will pick up the phone and help. Kyle can barely get an email response out. We deleted a vehicle from our policy and added a new one and our auto policy doubled. We now pay more for 1 vehicle than we were paying for the 5 previous vehicles. His only response was "will you added a new van" I have asked repeatedly why added a van and removing a van doubles my policy price and all I get is the same response. I'm not adding a Rolls Royce. $900 a month for 5 vehicle before now $1904.83 monthly with the change. Help me make this make sense. NOPE he's no interested. Thanks for your business, but I got bigger fish to fry. Bad business. Just horrible.

Wow!! Rude and not helpful. Go any where else. Plus the rate were much higher then elsewhere.read more