Called to help a client who was not understanding the process of claims and the owner Aaron was…read moreextremely rude and condescending for absolutely no reason. Would not recommend this business at all.

Minus points for lying and not looking out for their customers…read more They dropped a ball....and did not own up to their error. Enough said.

I recently moved to State Farm after having geico insurance. I spoke with John to get a quote and…read morehe was very helpful with explaining to me which plan is the best for my situation. I highly recommend reaching out to Devin's agency and see which plans work best for you and your budget.

I had lots of questions and recieved all my answers. Talked with John and he couldnt have been more…read morehelpful, honest and trustworthy

I have been using Hancock Insurance for about 10 years now and everything about them is wonderful…read more Obviously, during those 10 years my life my insurance needs have changed and Hancock Insurance has helped me every step of the way. Not only are they fast, they are super friendly and have explained everything every step of the way. Several years ago my father-in-law had passed away. He was a long term client of Hancock Insurance as well. It was such a difficult time. I actually called John, crying, and was hardly able to get the words out that he had passed. John said not to worry about anything and he handled everything that needed to be done. I was so thankful to have to do so much minimum work especially at such a rough time. More recently, John and Cory have helped get the best insurance for my grandpa and two of my uncles. I honestly wouldn't refer a company if I didn't trust them so much. If you are shopping for any kind of coverage, Hancock Insurance is the way to go!

This has been our agent for several years but we have not had the greatest customer service. We…read morerequested a new quote along with our current policies and weve been waiting over 2 weeks. I would not recommend this agency to anyone

My wife and I was using another broker for quite some time but started to feel we weren't getting…read moreall the options out there so we decided to start looking on our own. But as we all know trying to find insurance on your own can be a hassel, so we decided to call a couple other brokers to see if what we were getting with our other insurance broker was a good deal or not. We came across Smart Move and talked to Jessie and just from the first talk we felt good, about what he had to offer and all the insurance companies he was able to search for us. He answered all our questions and just seemed to care about what was best for our family and his opinion on coverage on what seemed right for our family so we wouldnt pay too much. He said that he would get back to us in a couple hours after he did his searching and sure enough he got back to us and we ended up saving hundreds of dollars by switching (not to sound like a commercial). If any of you are considering calling, just do it. It doesnt cost you anything and instead of calling every insurance company out there and having to give out your phone numbers just for an estimate let Smart Move do the work for you.

I actually did not go with them but still give them 5 stars. They could not write all the…read moreinsurance I need and recognized that I wanted one agent and understood my reasoning. Very transparent and was not pushy at sales at all. If I close my business I would definitely try them again.

Cheryl Kibarian is our Allstate Insurance agent. She has supported our family in this challenging…read morepandemic nightmare. When I tried to print out the newest proof of insurance cards for our cars, I discovered the printer was out of ink. I went into a panic, but realized that I could call Cheryl and ask for her help. Not only did she print out the cards for us, it the envelope arrived the next day containing neatly cut cards tucked into a plastic wallet for the glove compartment. I know this might seem like a small thing, but to me it means the world. Thank you, Cheryl, for your personal attention to helping me out in my time of need. I want Cheryl to be that voice I can talk to in case of a more pressing emergency.

I received a call from this Office around 2:55pm asking if I was interested in car insurance I said…read more"no thank you, im good". The representative on the other end said "OK" and then hung up. It is very rude to just call and inquire and as soon as I say no, to just to hang up. Customer service needs to be improved if you want to get clients Sir. Never making business here that's for sure.

We have had our home and autos insured thru them for many years. They have always provided…read moreexcellent service and respond promptly when you have questions. We are very satisfied with their personal attention and care they provide. Great job, highly recommend.

This is my second time getting renters insurance through this team and they are always amazing!…read moreGinny King is so so friendly and will 100% out a smile on your face. Round of applause for the consistent seamless process.

Great company, they saved me hundreds on insurance premiums per year. One on one customer service.read more

Beth was a great help for a while and then just completely avoided me. She said she would email me…read moremy options and did not. I called and called all of their numbers and no answer. I left messages and emailed. No luck. The last thing she said to me was that she would email me and then call. She did neither. It cost me the exact same premium to just call Blue Cross direct.

Great communication, low cost premiums with excellent coverage, and a painless process switching…read moreproviders.

I highly recommend you DO NOT work with Jerry at Ensign and Associates; he has poor customer…read moreservice, poor communication, lack of morals, and does not care about you! I had been with him since 2021 and every year the annual premium for home insurance increased. I do understand that these things happen but every year I called and asked him to please notify me if the premium was going to increase. Every year it increased and I was never notified. In 2024 the premium more than doubled and again I was not notified. Now I am out more than $1,300 because I was not notified, if I was this could have been remedied prior to renewal. Jerry's excuse is, "I have a lot of people to contact and I cannot reach out to everyone, it slipped through the cracks." Agents in this role have a moral obligation to communicate any changes that impact their customers negatively and Jerry just does not care. That money may not seem like much to Jerry, but that is a lot to me and this could have easily been avoided. DO NOT USE JERRY!!!!!!!!!!!!