I've been with State Farm for over 30 years (since I was 16 years old) and insured my first car as a teenager in Illinois. My very first claim was after I hit a deer on the way home from work, and I still remember how my agent handled everything with patience and care. That experience set the tone for what became a lifelong relationship built on trust.
I went to Illinois State, where State Farm wasn't just a big company, it was THE company. It represented everything that felt solid and dependable. Friends and classmates went to work there. It felt like being a State Farm customer meant something. And for decades, it did.
As I built my life, State Farm was there at every stage, renters insurance for my first apartment, coverage for my first home and my second home, multiple cars, our family trailer, and eventually my kids' vehicles too. I didn't shop around. I didn't compare rates. I stayed, because I trusted you.
But that trust has been broken.
After a recent move to a new city and enduring a car accident and a couple of rock/windshield claims, my local agent is canceling my policies, leaving my family's coverage in limbo.
It felt like I went from being a valued customer to just another name on a spreadsheet.
For a company built on neighborliness, personal service, and loyalty, that kind of treatment is hard to accept, especially after three decades. I've paid my premiums, and I've never abused the system. And in return, I expected that the relationship we built would mean something, that I'd be seen as a valued customer, not a liability.
This isn't the State Farm I knew. And it's not the one I've told others to trust. read more
