I was incredibly impressed with the quality and speed of my service with Mazur Insurance. TJ is the…read moreabsolute best at what he does and was a pleasure to work with. Looking for insurance on your own can be a frustrating and time consuming experience, but TJ was extremely thorough in shopping around for me and left me extremely confident that I got the best possible rate, coverage, and value on all 3 insurances (two houses and auto). Not only that, but he is the most knowledgeable in the field that you're likely to find and really took care to answer my questions and educate me on the products he recommended. I can't speak highly enough of this agency and look forward to working with them again. If you're the least bit unsure about how to get the best insurance value, do yourself a huge favor and call up TJ Mazur and Associates. You won't regret it.

I've been with State Farm for over 30 years (since I was 16 years old) and insured my first car as…read morea teenager in Illinois. My very first claim was after I hit a deer on the way home from work, and I still remember how my agent handled everything with patience and care. That experience set the tone for what became a lifelong relationship built on trust. I went to Illinois State, where State Farm wasn't just a big company, it was THE company. It represented everything that felt solid and dependable. Friends and classmates went to work there. It felt like being a State Farm customer meant something. And for decades, it did. As I built my life, State Farm was there at every stage, renters insurance for my first apartment, coverage for my first home and my second home, multiple cars, our family trailer, and eventually my kids' vehicles too. I didn't shop around. I didn't compare rates. I stayed, because I trusted you. But that trust has been broken. After a recent move to a new city and enduring a car accident and a couple of rock/windshield claims, my local agent is canceling my policies, leaving my family's coverage in limbo. It felt like I went from being a valued customer to just another name on a spreadsheet. For a company built on neighborliness, personal service, and loyalty, that kind of treatment is hard to accept, especially after three decades. I've paid my premiums, and I've never abused the system. And in return, I expected that the relationship we built would mean something, that I'd be seen as a valued customer, not a liability. This isn't the State Farm I knew. And it's not the one I've told others to trust.

Many, many thanks to Jacob, Ashton, and the entire staff at Mark Hess - State Farm Insurance for…read moreall their help. After moving from another Insurance carrier and saving money here with State Farm, I found that the customer service here is excellent. Ashton reached out to me with something that did end up saving me money yet again, and Jacob followed up and made the transaction as easy as possible. Sparing the details, they were thorough, professional, and very friendly. Adding the additional vehicles and confirming everything went very quickly, and their follow-up was great. We highly recommend everyone at Mark's office. Thanks for everything!

Unbelievably great experience with this insurance agency. I have a long tenure with each insurance…read morecompany that I've had home and auto policies with, only switching when either Price or Customer Service became an issue. I moved on from Travelers over increasing costs, declining customer service, and never having a person I could call for insurance needs or questions. I came across this agent via the Farmers website, and I could not be more pleased to have been lucky enough to find them. The customer service has been exceptional. After submitting a quote request online, I was contacted by Eveny who answered all my questions and worked patiently with me on coverage options. In the end I ended up with better coverage for less premium costs, which is phenomenal. Eveny made me feel valued as a customer, and that my business mattered. In this digital age where more business is done online, this experience was a positive throwback to when you knew your agent by name and there was a personal touch to the interaction. I submitted for quotes from 5-7 insurance companies and Linda's agency was the most prompt, the most engaged, and the best at customer service. I'd highly recommend them, and if six stars was an option, Eveny would have earned the extra one.

Linda and her team did a fantastic job helping me with my insurance needs. They explained…read moreeverything and answered all my questions. I would highly recommend making an appointment and seeing what they can do for you too!

I had the same experience with Jason Fine's agency as the other 1-star reviews (Ian J., Brian M.)…read more He never would follow up prior to renewal to verify the coverages and circumstances were the same. He refused to shop around even though my premiums doubled. He insured my home for twice the value, telling me the extra coverage was required since the cost to rebuild was more than the value (even though there was other coverage that was supposed to cover that need). He was unprofessional and condescending. Stacy (his wife) was also not helpful. I finally found another agent who put me with a top named insurance company and saved me approximately $3,600 a year on homeowners and auto insurance and I don't have to prepay upfront a year's premium to get a discount. I am now paying half what I was with Mr. Fine's Agency. Also, iIt is the same to pay monthly as it is to pay everything up front and my limits of liability were double with Mr. Fine and now my deductibles are much lower. I would recommend not using Mr. Fine's Agency since it is clear he doesn't act in the client's best interests and gives you a hard time with cancellations and getting refunds. I note his 5-star reviews are over 5 and 6 years ago.

Switched to another insurance company I guess we were not worth shit…read more Changed over to progressive in November of 2024, BECAUSE IT WAS CHEAPER, told Stacy to cancel our policy with Travelers. She didn't, because I didn't send her an email, but she was told on the phone! Now we are getting collection notices for a policy Stacy should have cancel, no email should have been required, she was told on the phone and said she would take care of it! We have text to comfirm. I guess that email bullshit gives them some extra money for their condo in Florida. After all the years we have been with Jason and Stacy, and came back to them after the Farmer's incident, that they would do this to us. BEST THING WE DID WAS TO GO TH PROGRESSIVE!

For more than 20 years, my insurance agent would always reach out and say,…read more "...time to renew, and I have the best price..." and I would renew. I am really glad that I met Bill Kaiser with the Houston-Taylor Group. As a broker, Bill was able to find me apples to apples coverage for home and auto insurance FOR 1/2 of what I had been paying my friendly insurance agent. Needlesstosay, I converted to using a broker to help me find the best insurance for my needs at the best cost. Not only did I literally save 1/2 of my annual insurance, the saving also allowed me to take on an umbrella policy... and still pay less than I was paying the big-box agent. I will never go back to my "friendly neighborhood" agent. Rather, I will always using a knowledgable broker. Bill Kaiser is my guy at the Houston-Taylor group.

I won't name the agent in question but being a licensed Property and Casualty agent (retired)…read moremyself I will say at renewal I WILL leave the HTG and run screaming. Change to this group caused my policy to increase to the point of canceling comp and collision leaving the bare minimum for a 25 year old vehicle and a bottle of prozac. My condo was switched to this firm and the agent added flood insurance to a 10 year old policy for my second floor condo. At renewal I WILL be changing.

Flor was referred to me by a resources person at my primary care provider's office. Their referral…read morewas spot on! Flor was very knowledgeable about what options were available to me with my Medicare but most importantly to me, she listened to and truly cared about finding the best options for me. I'm very happy with my coverage and I highly recommend Flor to help you find your best healthcare options.

Highly recommend the Curt Lewis State Farm branch in Phoenix. Fay helped me get a landlord policy…read morequote and was excellent to work with. She was friendly, knowledgeable, and efficient. She clearly explained my options and ended up saving me about $900 compared to a local broker. Great service and real savings. I'm glad I reached out.

Ken and his staff are wonderful. Ken is very knowledgeable and takes time to listen carefully and…read moreanswer all my questions. He explains everything in a way that's easy to understand and he works hard trying different scenarios to find ways to save me money. Julie in the front office is great - she is always so pleasant and helpful every time I call. I highly recommend Ken and this team!

Absolutely the worst State Farm agent I've ever worked with. After more than 35 years with State…read moreFarm with many vehicles and several homes, I've come to expect and receive outstanding service. I've worked with agents in AZ and MN and they have all been excellent with ample resources to answer my calls live and help me through issues. With Ken Grossman's agency, you hardly ever can talk with an agent live. Ninety percent of the time, your call is answered by some third party answering service that provides no value what so ever. State Farm is a great company, but I would avoid Ken's agency.