I accepted an offer on my home from Shanna's clients. It was the worst mistake of my business life…read more The pre-sale interactions with Shanna included unprofessional behavior such as perusing my home, furniture, and cabinets without permission WHILE I WAS THERE; sitting in her car outside my home for hours while making phone calls; filming me while I moved out; allowing her clients to diss me on a community webpage; and bringing in an electrician to disconnect my oven without my permission. She treated me like a squatter in my own property. I deeply regret my association with this woman. I was forced to sell my home in a divorce proceeding and having to work with Shanna made a bad situation worse.

From the owner: I'm a Realtor who cares about client needs. I listen to sellers & strive for listing @ top dollar…read more I am an Arizona native and have built many relationships with other professionals to make the buying or selling experience as seamless as possible. I hope you consider my services as I promise to work hard for you!

Maybe they take care of the owners but they are terrible for tenants!…read moreCourtney and Augustine are so rude and have zero sense of urgency.

I used Paramount Property Services to lease out my rental townhome in Ahwatukee Foothills. Top…read morenotch service. They did a great job screening potential tenants and ensured rent was always paid on time. Communication was great. They are very professional. I would highly recommend Paramount Property Services.

Phil did a great job selling our house! We knew we were up against a major challenge in the current…read moremarket. Apparently, there were something like nine houses for every buyer at the time. Still, Phil went all out and did a bunch of things above and beyond to help our house stand out. It worked! We are thrilled that we were able to sell it, and along the way Phil kept us in the loop and held our hands along the way. We highly recommend him.

first of all I am a Veteran. this guy PHIL Shaver scam artist. Beware…read more he had a me on the phone after 15 minutes of stupid home questions about selling he never offered me a price. Beware this guy is a joke from hell. I mentioned all the up grades I had and he still bull shitted me, So don't waste you time and effort. NEVER RECOMMEND

I would give less stars if I could. This is the most unresponsive real estate company I have ever…read moredealt with in my life. They are not truthful. They are non-responsive. They are taking advantage of a market that they really shouldn't be. Clients still matter. This market will correct and when it does I wouldn't be surprised if these people have no clients left. I've never called an agency in my life I've been told I cannot speak to the manager. I have now bid on a certain house twice at over $100,000 on asking. You would think at that point somebody would get back to me. They did not. I would NEVER refer this company to anyone. Buyer beware.

Debbi Sullivan was an absolute pleasure to work with. She truly goes above and beyond for the…read moreclient. I never felt pressured, and always felt advocated for. Unfortunately we only got to use her for a rental property this time, but I am certainly hanging on to her information for next year when I am ready to purchase. debbiesullivan@cox.net You will be happy if you get to use her too.

Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

Garrett played a key role in helping us purchase our first home. Throughout the process, Garrett…read morekept us informed with market updates, promptly shared new listings, and arranged virtual tours whenever we couldn't be there in person. When we finally found the right home, we faced strong competition from other buyers. Garrett remained proactive, strategic, and dedicated every step of the way, ultimately helping us secure the contact. We couldn't have asked for a better guide through our first home-buying journey.

Garrett was instrumental in helping us purchase our first home. Since I was relocating from…read moreCalifornia, I had to search for houses in Arizona while still living out of state. Garrett kept me updated with market insights and new listings, and he even arranged video tours when I couldn't travel. We eventually found the perfect home, and despite heavy competition, Garrett stayed persistent and made sure we secured the contract.

I have known Kiran and his team for over 6 years now and they have helped us with our various real…read moreestate needs (investment, short sale and new purchases). From our first purchase 6 years ago to our recent sale a month ago, I can tell that they still strive to understand the "client needs" and they work hard till all the needs are met. He is very friendly, responsive, humble and his attention to detail is second to none. I remember swapping text messages on a Saturday night with him many times and he will ensure that everything's taken care of with a courtesy phone call the following Sunday. We all consider him a friend instead of an agent because he goes above and beyond our typical real estate needs and this separates him from the competition. I have referred Kiran to many of my friends and I got a big THANKS from all of them. Thank you Kiran and your team and I wish you the best!!

It was full cash offer with no contingencies! It was full…read morecash offer with no contingencies! It was full cash offer with no contingencies! It was full cash offer with no contingencies!

Literally the best realtor I've ever worked with. I don't think you can find a more efficient,…read moreorganized, and aggressive rep. Please contact Ann. She got us buy down money and fought for us on minor repairs. She's got a great team too. The lending was on point and we closed on time. Great to work with

We purchased a second home to escape the summer heat and Ann was amazing! She was so knowledgeable…read moreabout the Payson/Pine/Strawberry area and really went above and beyond to help with our purchase. She has a lot of contacts so if she didn't know the answer or how to get something fixed, she knew who to call! She kept us well informed throughout the purchase and repair process and continued to follow up even after closing. We highly recommend Ann Adams!

Before we took possession of our new home, we left our plants lined up nicely along the garage wall…read moreso they would not die in the 2 days of heat we had left. When we finally got possession we noticed someone had selectively taken a few of our plants. The only people who had access were the agent who removed the Sign from our yard and the cleaning crew they hired. I contacted both to get our plants back and neither people are taking responsibility. Although we didn't have permission to leave them, you didn't have permission to take them either. Call us and have us pick them up don't take what's not yours!!!!!! Over $100 worth of plants gone!! Never do business with a thief!

My wife and I were relocating here for work, and had a very short amount of time to find a place to…read morerent that would accommodate our two golden retrievers. We came across a house that accepted our dogs, and went ahead and signed the lease. Everything started out fine - nice enough contacts in the office, a timely, thorough inspection/walk-through, etc. Overall, the house satisfied our needs until we got settled in the area and purchased a home. What was lacking was the overall property management/tenant relationship aspect of the management company. I wholeheartedly understand that the property we rented was far from their only rental property they supported, but from beginning-to-end, they seemed like they were more worried about keeping their landlord happy, than the tenants that were responsible for paying their commission. Additionally, contracting your work out (i.e. pool service, cleaning team) to the right people goes a long way in showing that you care about your personal/company image, and with the contractors that we had experience with, it just seemed like they either knew the people, or were trying to save as much money as possible. During the walk-through, we noticed how filthy the place was (dirty shelving, fixtures, floors, etc.), after having "just been cleaned" by Canam's "professional" cleaners. The rep from Canam said that he'd get it taken care of and cleaned again - great. The cleaning team came again and, not knowing my wife majored in Spanish in college, were berating us and saying (and I'm paraphrasing) that we purposely made the house dirty before they came. Completely unprofessional. Additionally, when we received our deposit back after moving out, we noticed how professionally they angled the "before" and "after" pictures (i.e. the "before" picture of a railing is zoomed in whatsoever, but the "after" picture zooms in on a surface scratch on some piece of the railing (along with a $250 charge to fix it, when I would have gladly went over and touched it up with paint)). It's also pretty convenient that they own the Foothills Renovations, LLC that did the work on the house after our move. I'm sure they don't inflate pricing at all (see rail example above). I would have considered the railing issue "normal wear", but what do I know? I'm not a landlord. Everything was going fine for the next month or so, until the dryer went out. It never worked quite right, and when it went out, Canam disclosed that they would not be replacing it. Thusly, we had to go out and buy a new washer/dryer to replace the 20 year old units that were "conveniently" in the house. I'd like to preface this by saying that this could be a blind accusation, but it just seems rather convenient that these things would neither be mentioned in the rental listing nor their condition disclosed prior to signing of the lease (even though we had to initial a line saying we understood they were "convenience items"), considering the dilapidated condition that they were in. Like I previously mentioned, the house served its purpose, but this review is solely based on our experience with the management company. They seem to have the ability to be good at what they do - it just seems like the "want to" just isn't there. Side note: The review below mine on Google, by Matthew Remus, violates Google's review policy. Matthew Remus works for RedStone Mortgage, which is in the same office as Canam. I saw his card on the front desk when I was dropping off keys.