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Lewisville, TX

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The Luxe

5.0 (1 review)
Open • 9:00 am - 5:00 pm

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7 months ago

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Magnolia P.

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The Mill Old Town

The Mill Old Town

(4 reviews)

A resident (my 27yr old) has reported to the manager she would be moving out on April 7th due to a…read morejob layoff. April 7th came and went and the manager went to her apartment to place a notice on the inside of the door but the interior look was in place. Days came and went and the staff did nothing even after seeing her car in the parking lot. I called on April 21st to ask them to do a wellness check because I has been unable to reach my child. To which the guy on the phone said "oh we have been trying to reach her too") My child was found deceased inside her apartment. Common sense would be 'hey we cannot reach this resident that stated they would be moving on the 7th" maybe we should call the police

We have had nothing but disappointment in this apartment complex. Have been living in this…read moreappartment for 2+ years and it has been miserable. We live on 4th floor and the elevator during thunderstrom went out 3 times in the 1 year period with fixing time more than 2 weeks at one of the times. Currently july 27th 2026, temperatures are more than 100 F and the air conditioning in our unit is broken since 4 days now and they dont have any estimated time for fixing it. There is no direct way to communicate with maintenance team and the resident team in the main office are USELESS they know nothing abiut anything. They are not ready to give back any credit and just keep on increasing price on contract each year. If you are looking to buy in lewisville I HIGHLY ENCOURAGE to stay away from this place.

Crest Manor Apartments by Crest Manor

Crest Manor Apartments by Crest Manor

(37 reviews)

This place is amazing! I just moved in last week and I love it here. There's a lot of things that…read moremy last apartment complex was charging for that is free here- like the valet from you door trash pick up. There's no monthly pet rent- just a deposit that you can get a chunk back on. They even do the DNA testing of your dog for free- which is great because it forces people to pick up their dogs poop. I can't tell you how angry I was one day at my last complex when I stepped in poop and I was already late for work. The maintenance staff are quick too! I had a leak under the sink and they fixed it that day. The leasing staff are just simply awesome-when I walked into the lobby I said "no way I can afford this place" it was so nice in there. With the move in special it was actually cheaper than my last apartment. Shayna was so friendly- she took me around to see all the cool amenities of the complex and helped me pick out the perfect spot. Rachael was nice enough to let me drop by and check out my apartment before I moved in. Even though I dropped in her she took the time to answer all of my questions. Moving in was the right call. It's quiet here and I feel a lot safer for sure. This place is clean too! Roomy floor plans. Huge garden tub. Kitchen counter area for my bar stools. Lots of open parking spots, even in the evening when everyone is home. Walk in closet and tons of storage (even on the patio) surprising for a 1 bedroom apartment. I like that there's not a lot of foot traffic around the complex from the outside so there's no random people trying to walk onto the property or litter your door with ads. I wanted to move in before I did a review and if you're considering moving here- do it! I wish I could post pictures. Check out yelp- I'll post it there.

It's currently 10:04 pm on 9/2/2024. I live on the first floor and it's currently 80 degrees inside…read moremy home while its 81 degrees outside..  I've been living here since June of this year. Crest Manor Apartments They are disorganized and do not communicate effectively internally or externally. My move-in day was delayed because the manager didn't know I was moving in; never mind, I had been working with one of their employees for two months prior and sent all my necessary documents; coincidentally, on move-in day, all records had been "misplaced." Next,  let's discuss the many maintenance issues I've had in the short four months I've lived here. Our dishwasher wasn't spraying; a maintenance employee of Crest Manor told us that's normal because they have low water pressure and that everyone's dishwashers don't work.  Why would you advertise dishwashers as an amenity, but they're not functional? Next, we move to fix the air; again, it's currently 80 degrees in my home, and not because I like it that way. Maintenance has been in my house 5 times to repair my air and thermostat and it's still not working. It's the middle of summer in Texas and my air hasn't ran properly for more than a week. Maintenance men have zero respect for your living spaces. They make a mess once they come in, and it's up to you to clean up after them. It took them two months to fix the air conditioner, and I've only been living here for three months. They just "fixed it" seven days ago, and now it's broken again, and the furnace is leaking in my shower now. I didn't move in with roaches, but somehow, I now have roaches.  I asked a Crest Manor employee to send pest control; over 3 weeks ago. Pest control came at 5 pm and told us he couldn't spray because we would need to vacate the apartment for 4 hrs so it could air out. The was not communicated with us when pest control was requested. Crest Manor never warned us of the protocol. Now it's 3 weeks later and I still see roaches and the pest control is nowhere to be found.  I asked Maintenance to change my filter due to an increase in asthma symptoms since moving in. I watched the Maintenance employee of Crest manor pretend to change the filter and try to leave, and when I said wait, you didn't change it; he apparently couldn't speak English and left.4 months in and my filter still hasn't been changed. Now, let's move on to parking; they have paid and unpaid. But recently they significantly reduced the amount of free parking, forcing you to either park considerably further from your home and walk or pay for covered parking. If your apartment is in certain areas, you won't find parking at all unless you park on the other side of the complex. If you have an unexpected visitor that stays longer than 2 hrs their car will be towed. All gates remain unlocked so peoples cars have been broken into and stolen. Next is Crest Manor staff's overall lack of professionalism and attention to detail.  When you go into the office to speak to an employee, everyone either doesn't speak English or is completely lost, has no idea what's going on, and refuses to speak.  Lastly, they created an Amazon parcel system in which every tenant is charged $10 free. I've been here four months, and not once has Amazon delivered to this specialized parcel system for which I'm being charged. And when I asked about it, they said they couldn't force Amazon drivers to use the system. They charge tenets when they don't even have an enforceable contract with Amazon. All of my packages still come to my door, as well as my neighbor's door. This sounds and feels like theft. If you don't have laundry, don't try to do it on-site; something is always brokenAll in all, I wish I could give this place a zero. Don't waste your time touring it. I will personally help you find a better apartment complex.

The Luxe - apartments - Updated October 2026

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