It's currently 10:04 pm on 9/2/2024. I live on the first floor and it's currently 80 degrees inside…read moremy home while its 81 degrees outside.. I've been living here since June of this year. Crest Manor Apartments They are disorganized and do not communicate effectively internally or externally. My move-in day was delayed because the manager didn't know I was moving in; never mind, I had been working with one of their employees for two months prior and sent all my necessary documents; coincidentally, on move-in day, all records had been "misplaced."
Next, let's discuss the many maintenance issues I've had in the short four months I've lived here. Our dishwasher wasn't spraying; a maintenance employee of Crest Manor told us that's normal because they have low water pressure and that everyone's dishwashers don't work. Why would you advertise dishwashers as an amenity, but they're not functional? Next, we move to fix the air; again, it's currently 80 degrees in my home, and not because I like it that way. Maintenance has been in my house 5 times to repair my air and thermostat and it's still not working. It's the middle of summer in Texas and my air hasn't ran properly for more than a week. Maintenance men have zero respect for your living spaces. They make a mess once they come in, and it's up to you to clean up after them. It took them two months to fix the air conditioner, and I've only been living here for three months. They just "fixed it" seven days ago, and now it's broken again, and the furnace is leaking in my shower now.
I didn't move in with roaches, but somehow, I now have roaches. I asked a Crest Manor employee to send pest control; over 3 weeks ago. Pest control came at 5 pm and told us he couldn't spray because we would need to vacate the apartment for 4 hrs so it could air out. The was not communicated with us when pest control was requested. Crest Manor never warned us of the protocol. Now it's 3 weeks later and I still see roaches and the pest control is nowhere to be found. I asked Maintenance to change my filter due to an increase in asthma symptoms since moving in. I watched the Maintenance employee of Crest manor pretend to change the filter and try to leave, and when I said wait, you didn't change it; he apparently couldn't speak English and left.4 months in and my filter still hasn't been changed. Now, let's move on to parking; they have paid and unpaid. But recently they significantly reduced the amount of free parking, forcing you to either park considerably further from your home and walk or pay for covered parking. If your apartment is in certain areas, you won't find parking at all unless you park on the other side of the complex. If you have an unexpected visitor that stays longer than 2 hrs their car will be towed. All gates remain unlocked so peoples cars have been broken into and stolen. Next is Crest Manor staff's overall lack of professionalism and attention to detail. When you go into the office to speak to an employee, everyone either doesn't speak English or is completely lost, has no idea what's going on, and refuses to speak. Lastly, they created an Amazon parcel system in which every tenant is charged $10 free. I've been here four months, and not once has Amazon delivered to this specialized parcel system for which I'm being charged. And when I asked about it, they said they couldn't force Amazon drivers to use the system. They charge tenets when they don't even have an enforceable contract with Amazon. All of my packages still come to my door, as well as my neighbor's door. This sounds and feels like theft. If you don't have laundry, don't try to do it on-site; something is always brokenAll in all, I wish I could give this place a zero. Don't waste your time touring it. I will personally help you find a better apartment complex.