This business is fantastic. Closed on a Sunday, but when I emailed asking whether they could repair a broken side latch on my Samsonite case, I received a reply within an hour or so. Part in stock, and they will look into whether it is covered by warranty (6 years old, 10-year warranty)
In the past they have also quickly repaired a broken wheel (twice - different wheels, same airline baggage handlers!) and been very helpful with the airline claim.
I might also add that the "review" by "Ben" doesn't ring at all true.
This is a great business, and I would be gobsmacked if there were a better luggage repair option anywhere. read more