Ok... where to start....
This is a new place in Haarlem and officially will open on the 5th of september. My wife found it via one of the expat pages and we decided to give it a try for a date night. Little did we know that we were not with just the two of us this evening, but somehow Murphy tagged along also.....
It started when we arrived at the place and told the waitress that we had made a reservation which they could not find. Not knowing how this would work out, we decided to accept their offer to have one of their cocktails on the house and wait at the bar while they would find a solution. After a couple of minutes (we did not even finish the very nice cocktail), they found another couple who was willing to share their table.
After looking at the menu, we decided to go for a burger and a crab. After some time my burger arrived, but 10 minutes after the burger arrived, the crab still did not arrive. They apologized and the owner of the place told us they would take it off the bill right away (which was shocking to me because I never ever heard that being offered before in Holland...) They also offered another drink on the house if we wanted.
After the crab finally arrived, the owner was very helpful with explaining my wife how to best eat it and helped her crush the claws.
After a wonderful dinner (both the crab as well as the burger were really good), we asked for the bill and did notice that the crab was indeed removed. However, we also saw that there were two portions of fries added, which struck us as weird since the menu stated the fries were included with both the burger and the crab. The waitress told us that this was not the case, but had to agree with us after getting the menu and reading through it :)
So they went back again to the computer system and also deducted the fries from the bill. At this point, the owner really felt bad for us since pretty much everything had gone wrong all evening long and he came to our table with three shots of tequila-coffee and drank the shot together with us and apologized for everything that happened to us. He agreed that Murphy was sitting at our table also :)
All in all, we had a wonderful evening and really loved the food. I also liked the comment of the owner after he helped my wife with the crab: note that this is a crab shack and not a star restaurant: things might/can/will be dirty :)
In most restaurants in Holland, there would not be any solutions at all for mistakes in the service. At this place, every problem that happened to us during this one evening was solved in a very quick and great way!
I loved the food, but even more than that, I loved the service we got at this place! read more