An employee at this facility, almost a year ago, choked my dog by pulling him back and upward when…read morebringing him out to me. My dog immediately choked up kibble, and within about 30 minutes of getting him back to my hotel, I had to request input from my vet back home and immediately take him to the ER Vet where he had to spend the next almost two days. He had aspiration pneumonia. They of course denied the entire thing and when I went in to view the camera footage they had, they had a clip of the footage that was about 1:30 seconds long that had been cut to not show me going over to my dog where he has choked kibble up. I called immediately when I got to the hotel room, as I didn't want to react immediately due to the emotion involved. They of course have denied everything. I've stayed quiet about this incident for almost a year now because I honestly thought maybe they'd own up to their (maybe) mistake and do what was right and help cover what I had to pay for. I am active duty military and have to travel to Lexington frequently for clinical. I trusted this business with my furchildren and they failed. I just truly hope that next time this happens, the outcome isn't different. Had I waited until the next day to take my pup to the vet, he most likely would not have survived. Within hours he was on oxygen at the ER vet. I've been dealing with their insurance company since January and they will not be covering anything. This is honestly, the outcome that I expected, as both Uptown Hounds and The Hanover Group did not display much professionalism. The worst part is, they won't even refund me the amount of services that I paid for and will never receive for my dogs. I truly hope no one else has to deal with this situation.

I take my dog to Uptown for both grooming and boarding. It is on the pricier side, but that is…read moretotally worth it for the peace of mind I have while he is staying there. The staff are so kind and flexible with travel changes (if you need to pick up earlier or stay an extra night) which is really helpful when flying. They have a great pre-check feature where you can give a lot of detail on your dog's stay. I typically send toys that I don't mind losing just as a precaution, but they've never lost anything I've sent with my dog and everything comes back neatly packed in his bag. I don't worry about my baby at all while he is at Uptown.

I wanted to provide an update since my review is about a year old and I'm still bringing my dog…read morehere all of the time and just how happy he and I both are with this place! All I have to do is say "Jack jack, do you want to go get a hair cut?" and my dog perks up and runs to sit by the back door. He loves the two owners to pieces and always dances around when he walks in, super excited to see them. I've had animals all of my life and I've taken them to various groomers ranging from Georgetown to Lexington to Richmond and I've never been happier with a facility than I am with this place. I will never bring my pup anywhere else! To Abby J. below: There are leash laws in Lexington and I'm glad they said something to you because if I witnessed you with your dog off of a leash (whether people were in the parking lot or not) I would have said something to you as well! It takes only one time and one second for your dog to attack someone else or to run out into the road and end up injured or dead. If you're too lazy to leash your dog for 5 seconds, you're too lazy to own a dog. I also find it hard to believe they had an attitude with you over the time you would arrive to pick up your dog. I work in Georgetown and have, many times, called them to apologize and say that with traffic and the time I get off work, that I wouldn't be there until right at 6pm and they were perfectly fine with that. However, I also chose to give them more than a 15 minutes notice because I'm not rude. ;) I would venture to guess that it's likely your behavior and attitude that resulted in a poor customer experience because I've never once had a single hint of unprofessional-ism from either of the owners. You knew well before 5:45pm that you wouldn't arrive until close to 6pm and the fact that you had to take New Circle during rush hour didn't cross your mind at all or factor into the time you gave? Lol It sounds like you were the problem in this situation.

When choosing a dog groomer for my dog Willie I was naturally nervous. He's my partner in crime and…read morea huge part of my life. I had used PP for daycare and was never anything short of completely satisfied! So when I started to look for a groomer they were on my list of choices for sure. After lengthy consideration I decided to entrust my little buddy to them. If you are in the same boat and a little apprehensive on where to take your dog look no further. This is the spot, and the lady that works there is nothing less than a complete professional who did a phenomenal job. My dog was cute before, now my little Jack Russell corgi mix is downright dapper. I cannot recommend this business enough, and in opinion they are the best to be had in Lexington.

We are currently traveling in our RV. And due to the extreme heat, we do not want to leave our dogs…read morealone in the RV or take them to the distilleries. Bluegrass pet chalet was a lifesaver. They are near most of the distilleries, so it's convenient to drop them off and start the Bourbon tours. While driving there, I was impressed how beautiful the scenery was around all the horse ranches. I really felt everything was very bougie. Everybody was super nice at bluegrass Pet, Shelly t our dogs were excited, the second day we took them , our dogs couldn't wait to ditch us. Took them three separate days , in the week we were here. I highly recommend them. You can also do a tour we did not if our dogs are excited to hit the front door. We know that they're safe and having a good time.

We have a 6yr male mix and a 1yr female mix. They stayed recently a Friday through Monday in a VIP…read moresuite. I was nervous leaving someplace new for the 1st time, but I left reassured. At check in, feeding times, medications, toys, any behaviors were discussed and written down. I said the bath wasn't necessary due to our older dog not liking water. The groomer said she'd try. I was surprised to find out she had no issues with baths or nails. We were sent pictures daily and they were having such fun. Little notes were included too. We will be using them again.

Trim Room is the BEST staff, and they are so great wit my hyper puppy, Poppy! The grooming is…read moreamazing and they recently snuck us in for last minute boarding AND managed to groom her despite a full schedule. So happy to have found this amazing local business!

Been going here for about 3 years now. Not faithfully bc my baby hates being groomed. Our Great…read morePyrenees Lilly hates being bathed or her feet or butt touched at all. They have been through some stuff with us bc she has taken a couple hrs before! She hates being caged so they have even made accommodations today on a Sunday for us to make sure she is taken good care of. She always comes out looking so stunning & beautiful. I cannot say enough good things about this couple. her feet came out looking amazing & she is so hard to tend to or clip or file her nails! She's huge so it's harder than other pups! I think I'll end up bringing my crazy pit Shepard mix as well bc they just do so amazing. Everything is top tier & will continue coming here'

We actually showed up half an hour early for our appointment and we were able to be seen right…read moreaway. The staff was so friendly and of course Shadow was his charming self until it came to the exam lol. They were gentle with him and gave him plenty of treats afterwards . His Doctor was friendly and very enthusiastic about Shadow being in such good shape . He has nice teeth , clean ears, clear lungs . Knowing all of this made me relax more. He got a clean bill of health with the exception that he's FIV positive. Shadow is the only cat in our house and he's strictly a indoor cat. Even with that he can and will live a full life . One of the ladies did agree with me that he looks like he's part Russian Blue. In terms of cost the initial exam was free because we adopted him from LHS . I did pay for some additional testing and I think it was a fair price . Shadow does have pet insurance for those just in case moments hopefully they'll be none of those. Shadow will continue to to there for check ups and future shots .

They are so wonderful there!! I highly recommend anyone taking their pets there. I love taking my…read morepets there. Everyone there are so caring

I have boarded two dogs with his kennel on several occasions. Mr. Durham is a one-of-a-kind…read moreProfessional in the handling of dogs. My pets gravitated to him. He has a wonderful demeanor and ability to make your pet pets comfortable in their new surroundings. Reasonable pricing also. I would absolutely recommend him for boarding and training.

Durham Kennels is a top of the line training and boarding facility. The business is located in a…read morebeautiful and peaceful setting for the dogs. Mr. Durham is very experienced, professional, so friendly, and loves his work. He did a great job training our dog. We learned so very much about the handling of our dog.

Lisa is an absolute genius! We did the board and train with her and our puppy came home much more…read morewell behaved. I highly recommend her services!

Our experience with Consummate Canine is unrivaled. Our dog was trained at Lisa's home with her…read morefamily present. The training results are incredible. Our Golden Retriever is now hearing commands and following them without hesitation. A major improvement. We were concerned about sending our dog out for 10 days but can assure you he lived with Lisa's family, got love and affection and is clearly loved by our dog. Lisa is the best, works with you and your dog and delivers results. Her follow up visit is fabulous and helped us to understand the training and process to keep the training working. You won't go wrong with Lisa

Everything went well my dog was a little scared to begin with but after he got in the bath he was…read morefine and then she didn't trim very much because blowing out his coat made it look shorter and it was a wonderful job he liked the people so I guess I'll be going back here in a month or so to have it done again I recommend this business they're very good at what they do

Great people, great service. They really seem to care about the fur babies!! Will be back again…read morebefore too long

Rome and I love LexPets. They are so accommodating and Rome loves all the fun play she gets. When…read moreshe gets home, she's a dead dog from all the fun she has had.

Three years in and we're still using LexPets for all our daycare and weekend needs…read more We have NEVER had an issue and we've moved our days around from time to time. Did we have to wait? Of course we did. When a spot opened up we were moved. They're not there just to take your money and leave your pets unattended. They truly care about the animals. It's refreshing to see and as a pet owner it makes me very happy to know that my two goof balls are loved and cared for when they're at LexPets.