Do not go here! It's a scam…read more Office manager laughed at me when I became frustrated as the would not wee me without my spouse. No apology for laughing when I addressed it directly. The must have enough business do not go here!

I have been to this urgent care several times over the past 3 to 4 years. I have always been very…read morepleased with the care. There are times when I have had no wait and times where I waited about 45 minutes to be seen. I have walked in and have scheduled. It is an urgent care so they do some triage but not like an emergency room. My son went two weekends ago and was treated and very pleased with his care.

Don't bother. I'm not sure why this place is even open. Yesterday they sent me to the ER for a…read moreminor burn that I was "treating very well". The ER even said that it was minor, healing well, and sent me home with more Neosporin and a fresh dressing. I didn't even get a chance to see a Dr. at this UC. Before I knew it, an "experienced" nurse was shooing me out the back door to Doctor's Hospital. What a waste. The last 3 times we've been here no one could treat us and sent us to the ER. We're done with this UC.

Beautiful facility, friendly staff. Dr. Bharmal is a wonderful doctor. She listens and makes her…read morepatients feel important and comfortable. I wish I could score Dr. Bharmal and the facility separate from the lab services. I would give 5 stars for that. Four stars because I had to wait an hour for lab services to draw blood and I was 3rd in line. Lab staff was apologetic and friendly. Highly recommend!

Nothing but amazing things to say about the staff, doctors and building itself. My nurse…read morepractitioner has been extremely supportive and helpful while trying to navigate health mysteries for as long as I've been seeing her. Absolutely the best. I owe her so much!

Parking is easy. Park in the safe auto lot. Bring ticket with you to validate before you leave…read more Just makes it easier. Take elevator in garage to level 2 there is a pedestrian bridge to Ross. Tip: You can access Rhodes from Ross but its quicker to get off at level one and walk outside. I was going to Rhodes. Check in is easy. Turn right at the info booth and you will see the registration room. They will log you in and then walk you to your next floor or department for your procedure. You kind of feel like you have your own tour guide. Waiting rooms were clean. They had reclining seats in some of them. The secretary at endoscopy was not at her station for five minutes and people who came in after me then got checked in before me Found that irritating. Plus they just left my stickers on her desk... for all to see. pretty sure that is a HIPPA violation. I didnt like my stickers abandoned on an empty desk. The person scheduled in front of me was late so I got a room 45 min early! Yay me. Tip: always get to these appt times promptly or early.... That person is going to be sad they were late. Staff was great. I need filtered IVs due to a heart condition and that was available and checked on by both anesthesia and my surgeon/doctor. Felt my heart safety was very well cared for. Procedure was explained thoroughly. Dr Hooper was personable, and answered any questions I had thoroughly without rushing or making me feel silly for having questions. Procedure went smoothly. Seems cancer free, thats a good thing. Now just waiting on stomach biopsies. If you ever need a thorough, competent and kind doctor to determine if you have ulcers/stomach cancer... I highly recommend Alexander Hooper at OSU.

Before I going to say how deeply angry I'm about this OSU Urology Dept I have to give thanks to…read morethose employees who cared & tried to help my son with his kidney stone. Doctor Creagh Boulger at OUS East treated my son with vigilance when my son came in bleeding dark red blood & in tremendous pain. He restored the Opioids for the pain which is rated worst than childbirth. Included was a Cat Scan to make sure his kidney wasn't totally blocked & treated my son with Autism with dignity. Garin from the Patient Response Team listened to my concerns & it seemed to me that he was going to try hard to get better treatment for my son. It is possible that he had an influence as instead of waiting until May 21 for Mike's treatment they removed it on May 12th. Doctor Matthew Lee was the kind Doctor who stepped up to the plate. The practice of waiting so long to treat something as painful as a stone is unconscionable. Mike suffered so much during this ordeal from his pain, his Autism and because he couldn't work his full time job. I don't understand what caused this whether it was the industry which causes people to often declare bankruptcy in order to obtain health care. We have the most expensive health by far than the rest of the Industrialized world such as Germany for example which provides Universal health care, out lives us & those who have job pay about 1/2 what wee pay here. Every time I myself suffered from kidney stones the Medical team would give the patient 4 to 5 days to pass it and it it wasn't passed in that time they would go in and remove it. Mike will avoid OSU if he is ever to get the stones again. And in most cases such as mine he will eventually have another attacks.

Dr. Pond is amazing! I love having a doctor that listens to my concerns and addresses them…read moreaccordingly.

I have gone to both Dr. David and Dr. Allison over the years and think they are both incredible…read moredoctors. What amazes me is that they thoroughly understand the insurance world and help you navigate it. What other doctor does that???

I went here this afternoon and was told the only see patients by appointment…read more Urgent Care by appointment. Who's the genius who came up with this? if I'm scheduling an appointment, it will be with my PCP not some physicians Assistant. They will never see me again, and I'm sure they don't care. Unbelievable!

Ask about costs! I recently took my daughter to Nationwide…read moreChildren's Urgent Care (Hilliard) for simple blood testing, thinking lab work would be evenly priced in most labs. I was wrong. Nationwide Children's charges almost 10 times what comparable labs like Quest Diagnostics charge. Our insurance covered only a small fraction of our total bill and we paid $500 over what we would have payed at many other local labs. Not sure why the prices were so high--the wait was long and the service was sub-par. Money may not be an issue when your child has a life-threatening disease, but don't let them gouge you on basic lab work. Do your homework and be sure to ask about costs upfront.

BEWARE: Do not go here! I came here for an "Urgent Care" visit. They are NOT urgent care. I have…read moreUnited Healthcare, and I thought there must have been a mistake because I know my copay is $40. Imagine my surprise to find out they bill you with the rate of an outpatient hospital, which means you get slapped with a huge deductible. In this case it isn't my insurance's fault, OSU Wexner let me know they bill ALL imaging (including a simple xray) separately, which means your insurance will apply what you owe to whatever deductible you have on your policy. Stay away if you need an "urgent care" appointment. I don't know how they get away with being so misleading.

SOOOOOOOOOOOOOOO nice on the inside!…read more Got a new primary care provider who happen to be at this location. WOW what a beautiful facility! RIGHT when you walk in there were concierge to advise patients where to go, which was nice. Not expected, but nice to have! Check in was on the first floor and was pretty quick! Then I headed up to the floor where my provider's suite was, there was a second mini check-in to advise me on how far down the hall to go to the appropriate waiting room. Wait wasn't long, the rooming process was pretty efficient and the visit was great! Excellent provider and very happy! LOVE the facility, parking was very adequate. There was plenty of spaces right up front to park and the traffic wasn't crazy in the area nor was it in the facility's lot. Not sure if that's because the facility is new or maybe due to it being an outpatient building... not sure. Either way, great experience! Start to finish was under an hour so that was super great!