Always feel well taken care of by the staff and my provider Bill Wring. They are kind and courteousread more

Friendly people and they identified an allergy medication change they changed everything.read more

Visiting friends in KY and came down with a sinus infection. Everyone was so help, I wasn't sure…read moreabout insurance coverage being out of state. Aiden at the front desk helped me figure everything out and the NP went above and beyond to make sure I'd be comfortable and feeling better before traveling again! Thanks team!

Poor customer service, no wait time tracking. Don't recommend and will personally never come back.read more

I was extremely unimpressed with my experience at Bluegrass Urgent Care of Cold Springs Kentucky. I…read morewent in around mid September 2020 for a COVID test, the experience at the clinic was fairly normal, however I received a bill for $200 after I had been assured by the people at the front desk that there would be no copays or fees included. When I attempted to call the billing office, I was sent to voicemail. I called the office and they were essentially useless, telling me to call the same number that I had been sent to voicemail previously and when I asked the desk person what the bill was even for, she was unable to explain it. Needless to say I will not be returning to this or any other Bluegrass Urgent Care location.

Hard to believe I'm only the second person to make a review. But here it is in all its glory! :)…read more As soon as I walked in, someone in the lobby asked if I was going to OrthoCincy or St. Elizabeth. After notifying them of my intentions, I was directed to the elevators to go to the 2nd floor. The signs said only one person in the elevator at a time so I'm hoping there's stairs around when things get backed up. Anyway I made my way upstairs and immediately got in a well-social distanced queue to check in. The lady who checked me in was very friendly and then directed me to the waiting room, making sure that I only sat in a chair that did not have a piece of paper on it. I was soon brought back and my nurse was very friendly. The creme of the crop was Dr. Vickie Chan. She was so friendly, so professional, and so understanding of everything. It's always hard to find a new primary care physician when you're new somewhere and especially if you don't know how long you'll be staying in the area. She was great and efficient and I could immediately tell that I had an ally in my healthcare endeavors. So, St. Elizabeth corporate...if you're listening I highly recommend you commend Dr. Chan! I was able to go next door for blood work and get out very quickly. Overall a great place and from this one experience I would recommend St. Elizabeth Physicians to anyone in the area. Try to get Dr. Chan if you can!

I have COVID and went here on Saturday August 28th which was the worst healthcare decision I've…read moremade. They told me I had COVID Pneumonia but, there was absolutely nothing they could do for me. They said my oxygen levels were good and I was healthy to go home drinks lots of water and come Back if I got worse. I had chest pain, could hardly breathe, had fever, nausea, vomiting, diarrhea, weak, could barely speak. They seemed none to concerned with any of it. I didn't get better but, definitely did not go back here. I went to another hospital and was able to actually receive treatment. Stay far away from this hospital I don't know what their COVID treatment policy is but, I still can't believe I was told by supposed highly trained physician's they could do nothing for me.

I will think twice before going to St Elizabeth again, mainly because of my experience with billing…read moreand their use of an extremely aggressive collections agency when I paid my bill - on the day I received service no less. The medical care was ok.

I go to this place probably three or four times a year for different things. I am always happy with…read morea service I get there the doctors are very knowledgeable they talk to you with good bedside manners. They discuss your care with you cuz you're a team not just telling you what they want.

I had Kelly, Makenna and Dr. Schubert as my care team. They were all great! The visit was quick,…read moreefficient, and I'm feeling relief from my symptoms.

Been coming here to Dr. Milech for years, first visit since he retired and we've been in the…read morewaiting room for over an hour now. The place is packed with a bunch of very unhappy people. No excuse for such. St. E you can do better.

The staff at this office are amazingly kind and are very attentive. The staff doesn't make you feel…read morelike a bother or an inconvenience while you're there, especially if you have questions or concerns or issues with treatment. The staff will take care of you and they will sit with you to make sure you understand what's going on And what needs to happen next as far as your medical situation goes with each patient.

Brought my 13 year old son in for a stomach ache and a cough no fever. Said they could not see him…read moreuntil 6:30 p.m. and it was a ghost town. Then they offered for me to drive to Mt. Orab in 15 minutes if I wanted something sooner. Just wanting to socialize at this location and get paid for it I guess.

Staff was friendly & professional. Got ear wax removed & it was NOT uncomfortable. Wait time was…read morereasonable. This was my first Little Clinic visit (currently I'm between GPs) & it was very plreasant!

Went to this office when it first opened in the morning was 6th inline. So we took our seat and…read morewaited. 10 more people came after us. Everybody in front us gets called back so I think we're next nope. I keep see everybody else get called question them to make sure we weren't missed. Tells me we should be next. So sit back down 2 more people get called. By this time there's my son and one other younger lady that walks in she tells the lady see has a UTI. They call the next patient back guess what it's the lady not my son. I'm pissed by this time and ask to talk to the manger. They tell me he's not there. They give me a number to call. It's a number to women it doesn't even work for St Elizabeth. They then proceed to call another person back. At this time I demand to see a office manger. They then try to tell they took the other patients before us because they had chest pain. I was like they last 15 patients had chest pain. They straight lied to my face. I've been to the doctor with chest pain and they don't let you sit in the waiting area for hour before being seen. They check you vitals right away and see if need to call a ambulance. Plus this is a urgent care not a emergency room. Then it hits me my son is the only black patient. I a white mom so at first I didn't realize what was happening. By this point I'm crying because I just realize what has happened to my child.