So vary rarely does a place live up to its online pictures. It's amazing how a wide angle lenses…read moreand light photoshop disguised a multitude of sins. But Lisbon Dreams?!? IT'S BETTER. So much better. I went on a recommendation but the price was suspiciously low for a double room with no en suite. We're staying five nights and it only cost us a few sheckles. We arrived early to drop off our bags and the lovely staff invited us to stay for the breakfast. It was a basic continental spread, but the coffee was fab and all the baked goods were fresh and delish. When we finally made it into the room later that evening, the staff had noticed it was my partner's birthday and left a little present for him. The amenities in the hostel are second to none. The kitchen area is a lovely spot to sit and have a coffee in, our room is huuuuge and the beds are like sleeping on a cloud.

a last minute booking and we had no issues…read more Location: About a 2 minute walk to the El Corte Ingles and a 15 minute walk to Lisbon's version of their central park near marques de pombal. It is in a quiet neighborhood with eating places and small bodegas close by. Check in/out: We had no issues with Checking in/out. There is a keypad entry code that is emailed to you. One for the main door and one for the room. There is a phone to use at the main door to contact someone in case you have an issue. Rooms: Our apartment was 2 levels. The master bedroom/bathroom was upstairs - huge space! Lots of closet space as well. There is a very small safe provided but was not used. Hardwood floors. The second bedroom/bathroom/kitchen located on main floor. Living room also has a sofa bed. Full kitchen provided along with washer/dryer (we didn't use them). Prices/other amenities There were glass bottles of water in the refrigerator and also on the table, as well as small snacks. We weren't sire if these were complimentary or if there was a fee. Hopefully the hosts can indicate this for future guests. We didn't touch any of it for fear of being charged a crazy amount as is the case in many hotels. Considering this was a last minute booking, the pricing was decent. Air conditioning provided in all rooms and worked great. If you drive, it is best to find a parking garage if you don't plan on driving around lisbon. We parked our SUV at Hotel Real Parque underground garage which was located on the same block as this apartment. Within 5-10 min walk to train station. Overall, our stay here was great. Most likely we would stay here again if we visited.

most perfect little hotel apartment for a 4 day stay. It had a full kitchen which was amazing for…read morereheating our midnight snacks. The location was great with a hookah lounge up the street and plenty of cute mini markets around. The space was clean the staff was friendly and the lobby smelled rich. Such a comfortable and stylish stay.

Another Fawlty Towers branch in Europe. Here are the highlights:…read more They did not honor the check-in time. We arrived early and were told to come back at 2pm for check-in. Room was still not ready and we were told to keep waiting. At 3pm (official check-in) time, the room was still not ready. Just chaos at front desk with clueless staff making poor explanations. Even when you snap at them they still don't react, it's like dealing with zombies. The room was just filthy, the carpet was so dirty with stains just beyond cleaning and really the carpet should be completely replaced. It looks like the room has not been maintained since the late 80's. There is a part of the kitchenette that is not even painted and has no floor, just concrete floor and walls not painted, horrible. Felt like cooking in a parking garage. No option to turn on heat in the room. The shower could not be angled properly and kept sliding down on the bar so I had to bend down and make myself into a four feet tall person. The pillows are so flat, imagine if you had used the same one pillow your entire life, that's how flat it was. I don't think the room was ever properly cleaned during our three nights stay. Upon first entry I noticed a small brown stain on the toilet and left it to see if it would be cleaned the following day. I It was not cleaned during the duration of our stay. Yuck. Soap, shower gel and shampoo was never re-stocked. Maid left minimal toilet paper every time and enough towels for one person when clearly we were two people in the room. I'm starting to think this was intentional. Came home late one night and there was hardly any toilet paper, because they didn't put in a new roll. I I called front desk and ask them to send one up. The guy said no one is able to help at this time. I went down in person and asked for a roll and also a towel which was missing. Front desk said he doesn't have either a towel or a toilet paper roll and maid has left. This is supposedly a 4 star hotel and you can't even supply a roll of toilet paper?!? So he asks me: Hmm, toilet paper, do you need it right now??? Haha, that's a bit personal I think to myself. What am I supposed to say to that? Yea, I have a pressing situation coming on in say 5 minutes! He then tells me to wait for one hour while he tries to resolve the situation. The following day towels are missing again, the front desk people don't even try to help, they just say "no I can't do anything". They have no sense of taking initiative to give customer service. I repeat, this is supposedly a 4 star hotel! Staff were completely miserable. There is nothing Executive about this hotel whatsoever. Breakfast was pathetic with lumpy yoghurt because it was not chilled, terrible coffee and the most dry and lumped up scrambled eggs I have seen, no fluffiness there for sure. Front desk had advised to me that it was an American breakfast. I don't know why he chose to call it that. English maybe, but no waffles, so certainly not American. For the price, it was a rip off.